Customer Service Representative
| Salary | ||
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | University of Jeddah, Jeddah |
📌 Tasks and Responsibilities:
First: Customer Service
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Responding to customer inquiries through all channels (WhatsApp - Call - Website - Social Media).
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Following up with customers after the order to ensure their satisfaction.
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Resolving issues and complaints professionally and quickly.
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Monitoring customer feedback and working to improve it.
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Communicating with potential customers and converting them into actual customers.
Second: Order and Shipping Management
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Preparing orders and ensuring their accuracy before shipping.
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Entering shipping data and issuing bills.
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Following up with shipping companies and ensuring orders are delivered.
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Processing returned or rejected orders.
Third: Site and Inventory Management
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Updating product quantities daily.
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Adding new products with professional descriptions and clear images.
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Removing out-of-stock products.
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Reviewing prices and offers periodically.
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Ensuring there are no errors in the displayed products.
Fourth: Store Development and Improvement
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Providing ideas to enhance the user experience on the site.
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Following up on abandoned carts and communicating with customers to complete the order.
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Working on increasing the list of active customers.
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Suggesting promotions and marketing campaigns to increase sales.
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Analyzing top-selling products and working to promote them.
🛠 Required Skills:
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Excellent communication skills.
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Quick response and follow-up.
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High organization and time management.
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Knowledge of e-commerce systems.
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Ability to solve problems and make decisions.
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Attention to detail.
Requirements
- GOSI Registration Required or Sponsorship Transfer
- Requires 2-5 Years experience
- Beginner in English
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