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SalarySalarySR 2,500 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationUniversity of Jeddah, Jeddah

📌 Tasks and Responsibilities:

First: Customer Service

  • Responding to customer inquiries through all channels (WhatsApp - Call - Website - Social Media).

  • Following up with customers after the order to ensure their satisfaction.

  • Resolving issues and complaints professionally and quickly.

  • Monitoring customer feedback and working to improve it.

  • Communicating with potential customers and converting them into actual customers.

Second: Order and Shipping Management

  • Preparing orders and ensuring their accuracy before shipping.

  • Entering shipping data and issuing bills.

  • Following up with shipping companies and ensuring orders are delivered.

  • Processing returned or rejected orders.

Third: Site and Inventory Management

  • Updating product quantities daily.

  • Adding new products with professional descriptions and clear images.

  • Removing out-of-stock products.

  • Reviewing prices and offers periodically.

  • Ensuring there are no errors in the displayed products.

Fourth: Store Development and Improvement

  • Providing ideas to enhance the user experience on the site.

  • Following up on abandoned carts and communicating with customers to complete the order.

  • Working on increasing the list of active customers.

  • Suggesting promotions and marketing campaigns to increase sales.

  • Analyzing top-selling products and working to promote them.

🛠 Required Skills:

  • Excellent communication skills.

  • Quick response and follow-up.

  • High organization and time management.

  • Knowledge of e-commerce systems.

  • Ability to solve problems and make decisions.

  • Attention to detail.

Requirements

  • GOSI Registration Required or Sponsorship Transfer
  • Requires 2-5 Years experience
  • Beginner in English

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