Customer services specialist Jobs with 4,000-5,000 SR salary in Saudi Arabia

Join our team as a Customer Service Specialist!
We are looking for an outstanding individual to join our leading fuel company, Tilal Al-Adib. Your main responsibility will be to establish and define performance indicators and quality standards in customer service to ensure customer satisfaction and enhance the level of service provided to them.

Main tasks include:

• Conducting studies and analyses to identify performance indicators and quality standards in coordination with the quality management.
• Updating customer service procedures and guides and communicating with customers effectively and efficiently.
• Developing programs and initiatives to ensure meeting customer needs.
• Analyzing customer satisfaction evaluation data, identifying gaps, and developing appropriate plans to address them.
• Preparing documents and reports and providing appropriate recommendations.

Job Requirements:

• Bachelor's degree in advertising and marketing communication, public relations, or executive secretarial.
• Practical experience of no less than one year.
• Certifications such as (MOS), (CCNA) will be an additional advantage.
• Advanced skills in customer service, a focus on quality, and customer experience management.
• The ability to speak English at an intermediate level and a desire for learning and development.

Additional Information:
The work will be six days a week, with a salary ranging from 4000 to 4500 Saudi Riyals.
We look forward to your application for this exciting opportunity!

We are looking for a Customer Success Agent!

We need a Customer Success Agent to ensure a smooth and successful experience for customers and freelancers on the "Bashnoor" platform. This role focuses on daily project monitoring, messages, and proposals, reducing cancellation cases, increasing closure rates, and providing accurate reports to support continuous improvement.

Main Responsibilities:

• Review new projects daily and ensure clarity of descriptions and required skills.
• Analyze project cancellation cases and communicate with clients to reactivate them when possible.
• Follow up on projects ready for closure and coordinate with clients to finalize them.
• Monitor communication between clients and freelancers, and intervene when necessary.
• Invite suitable freelancers for projects without proposals.
• Communicate directly with clients daily to increase closure rates and encourage repeat purchases.
• Resolve freelancers’ issues and provide support for smooth workflow.
• Track and follow up on technical tickets with the development team.
• Prepare daily reports covering projects, messages, proposals, clients, tickets, and recommendations.
• Participate in regular daily and weekly/monthly meetings.

How to apply:
Apply now and be part of building long-term customer success with us!

Join the Play Cinema team as a Customer Service Specialist!
Do you want to work in a dynamic and fun environment? We are looking for an enthusiastic and committed person to join our team in Dhahran. As a Customer Service Specialist, you will be responsible for meeting our customers' needs and ensuring a great experience for them.

Tasks and Responsibilities:

• Welcoming and serving customers with high quality.
• Working at the cashier.
• Preparing popcorn, nachos, and beverages.
• Switching between different tasks as needed.
• Committing to seriousness and discipline in work performance.

Conditions:

• The applicant must be of Saudi nationality.
• Seriousness and commitment to work hours.
• Willingness to start immediately.

Benefits:

• Total salary: 4,500 Riyals without insurance deductions.
• Additional incentives.
• One day off in the middle of the week.

Note: Please read the tasks and conditions carefully before applying, as we take hiring seriously.

Join us as a Customer Service Specialist at Swissport Saudi Arabia Limited.
In this role, you will be responsible for setting and defining performance and quality indicators in customer service. The successful candidate will be able to contribute to developing programs to maximize the quality and professionalism of customer service systems, and analyze data to understand strengths and weaknesses.
Main responsibilities include:

• Conducting specialized studies and analyses to enable the identification of key performance indicators.
• Developing creative initiatives to ensure customer expectations are met.
• Analyzing customer satisfaction assessment results and providing appropriate recommendations.
• Preparing and preserving professional documents and reports in accordance with approved policies.

Qualifications required:

• A bachelor’s degree in an unspecified major or English.
• Advanced experience in customer service.
• Proficient in English at an advanced level.

This is an ideal opportunity to join a dynamic team and achieve career advancement in the field of customer service. We are pleased to receive your applications.