Customer services specialist Jobs in Saudi Arabia

Join our team at Play Cinemas!
We are currently seeking enthusiastic individuals for the position of Customer Services Specialist. In this role, you will be the first point of contact for our visitors, ensuring a memorable experience at our cinema.

Key Responsibilities:

• Welcome and professionally serve visitors.
• Sell tickets and additional products such as popcorn and beverages.
• Prepare and serve food items in the food area.
• Maintain cleanliness and organization of the workplace.
• Address customer inquiries and resolve simple issues.

Work Schedule:

• Variable shifts (Morning/Evening)
• 6 working days per week
• 1 day off

We look forward to receiving your CV! Please send it to R@************************* with the job title and location in the subject line.

Join the Apex Care Clinics team as a Customer Service Specialist!
We are looking for an enthusiastic individual eager to provide the best possible service to our clients. If you are a recent graduate with a diploma or bachelor's degree, you can apply for this opportunity.

Required Qualifications:

• Diploma or bachelor's degree in any field.
• Recent graduates are welcome.

Location:
Al-Qassim

To apply, please send your CV via email.

Join the Apex Care Clinics team as a Customer Service Specialist!
We are looking for an enthusiastic individual eager to provide the best possible service to our clients. If you are a recent graduate with a diploma or bachelor's degree, you can apply for this opportunity.

Required Qualifications:

• Diploma or bachelor's degree in any field.
• Recent graduates are welcome.

Location:
Qassim

To apply, please send your CV via email.

Join Our Team as a Reservations Agent!
At Dana Rayhaan by Rotana, we are seeking passionate and dynamic guest-focused professionals. As a Reservations Agent, your main responsibility is to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information while addressing inquiries, complaints, and requests.
• Maintain up-to-date knowledge of all promotions and follow established procedures for processing reservations, rates, confirmations, and hotel facilities.
• Maintain an accurate room status and respond to incoming calls per Rotana standards.
• Organize visa requests for hotel guests as per hotel policy and identify opportunities for up-selling.

Qualifications:
You should possess a diploma or degree in the hospitality field and have previous experience in hotel reservations. Excellent communication skills in English (both written and oral) are essential; proficiency in additional languages is a plus.

Desired Skills:
The ideal candidate will be:

• Customer-focused with a proactive personality.
• Courteous, dynamic, and approachable.
• Professional and capable of establishing effective relationships with internal and external customers.
• Able to work independently within a structured environment.

Join our team as a Customer Service Representative!
We are looking for a professional and qualified person to provide the best customer services where the main responsibility will be:

• Receiving customer inquiries and responding to them professionally and quickly.
• Handling customer complaints and providing appropriate solutions to ensure their satisfaction.
• Documenting customer data and updating communication records periodically.
• Cooperating with other departments to ensure an exceptional customer experience.

Requirements:
The applicant must possess exceptional communication skills (eloquence in speaking and professional writing) and the ability to deal calmly and intelligently with different customer types. Proficiency in using computer applications and office programs is required, in addition to a proactive spirit and the ability to work under pressure.

About the Job:
We are looking for a Customer Service Representative with direct experience in the pipes industry to support our sales and operations teams in managing customer orders, coordinating deliveries, and providing professional service to contractors and project clients.

Key Responsibilities:

• Handle customer inquiries related specifically to pipes and piping systems products.
• Process and manage sales orders, quotations, and order confirmations for pipe products.
• Coordinate with sales, warehouse, and logistics teams to ensure accurate and timely deliveries.
• Follow up on order status, deliveries, and customer requirements.
• Maintain accurate order records and customer information in the system.
• Support the sales team in managing project orders and contractor requirements.
• Follow up on collections and outstanding invoices with customers when required.
• Assist customers with technical or product-related inquiries related to piping systems.
• Ensure high customer satisfaction through professional communication and timely follow-up.

Job Requirements:

• Suitable educational qualification.
• 2–3 years of experience in customer service within the pipes or piping systems industry in Saudi Arabia.
• Experience working with pipes manufacturers, distributors, or piping system suppliers is a must.
• Experience in receiving, inspecting, and pressure testing thermal pipe networks.
• Good communication and customer handling skills.
• Ability to manage sales orders, delivery coordination, and collections follow-up.
• Strong attention to detail and customer service orientation.

Join Holool Aloula as a Customer Service Specialist!

In this role, you will serve as the first point of contact for visitors, customers, or clients, offering accurate information and support in a professional and friendly manner. Your contributions will enhance the overall guest experience and address inquiries across a wide range of topics related to our services.

Key Responsibilities:

• Greet visitors and respond promptly to inquiries with professionalism.
• Provide accurate information on services, facilities, directions, and policies.
• Identify visitor needs and direct them to the appropriate resources.
• Maintain knowledge of current events and service updates.
• Handle complaints or concerns and escalate issues as necessary.
• Monitor customer flow and assist with crowd management.
• Maintain a clean and organized help desk.
• Keep daily logs of interactions and provide feedback for service improvement.
• Support emergency protocols as directed.

Qualifications:

• Strong verbal communication skills in Arabic and English.
• Excellent problem-solving abilities and interpersonal skills.
• Ability to manage multiple queries under pressure.
• Professional appearance and demeanor.
• Proficiency in basic computer applications.

Introduction to the role:
The Wadi Charitable Association for Social Development is looking for an outstanding Customer Service Officer. This role is important to ensure that clients receive the necessary support and services from the association.
Responsibilities:

• Providing support and assistance to clients.
• Effective communication with clients to resolve their inquiries and issues.
• Recording customer feedback and providing performance reports.

Requirements:

• Fresh graduate with a maximum of 3 years from the date of graduation.
• Registered in Taqat and Jadarat.
• Not affiliated with a commercial registry.
• Has not previously registered in social insurance.

Application:
Please mention the job title you are applying for and your name in the job application form.

Role Summary
The CRM Specialist is responsible for managing and optimizing the CRM ecosystem to ensure accurate customer data, full sales pipeline visibility, and high-quality customer service performance. The role plays a critical part in enhancing customer experience, improving conversion rates, and enabling data-driven decision-making across Sales, Operations, and Marketing.

Success in This Role Looks Like

• CRM data is accurate, structured, and consistently maintained
• Leads are assigned, followed up, and converted efficiently
• Sales pipeline is fully visible with reliable forecasting
• Customer inquiries and complaints are tracked and resolved within defined SLAs
• Customer satisfaction and retention metrics are continuously improving
• Marketing efforts are clearly measurable with defined ROI
• CRM adoption across teams is high with full process compliance
• Reporting is timely, accurate, and actionable

Responsibilities

• Administer and maintain the CRM system, including configuration, user access, and workflows
• Ensure integration between CRM, Inqlha application, operations platform, marketing tools, and communication channels
• Continuously optimize CRM structure to align with business needs
• Maintain high-quality customer and lead data through validation, cleansing, and standardization
• Define and enforce data entry standards and governance rules
• Perform regular data audits and ensure accurate customer segmentation
• Monitor and analyze sales pipeline performance
• Ensure proper lead assignment, tracking, and timely follow-up
• Provide accurate pipeline reporting and sales forecasting
• Track and manage all customer interactions
• Ensure all customer issues are logged and resolved
• Coordinate with Operations, Sales, and Technical teams
• Identify recurring issues and recommend improvements
• Track and manage customer requests and orders through the Inqlha application
• Monitor user activity and behavior on the platform
• Support onboarding of new users and guide them on using the platform
• Design and implement automation workflows
• Support alignment between Marketing, Sales, and Operations teams
• Train internal users on CRM usage and best practices

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
• 2–4 years of experience in CRM management, customer service, or sales operations
• Hands-on experience with CRM platforms

Skills

• Strong analytical and data interpretation skills
• High attention to detail and data accuracy
• Excellent communication and cross-functional coordination
• Ability to manage multiple priorities in a fast-paced environment

Why Join Inqlha
Be part of a fast-growing digital logistics platform transforming the market. Opportunity to build and shape customer experience and CRM systems from the ground up. Continuous learning and growth in logistics, data, and digital transformation.

Join Rekaz as a Remote Customer Service Specialist
Rekaz is a leading SaaS platform designed for service businesses, simplifying the management of bookings, subscriptions, and customer relationships. Our mission is to empower small and medium-sized businesses in Saudi Arabia with efficient and scalable solutions.

Role Summary:
As a Remote Customer Service Agent, you will provide essential support to our merchants, ensuring they receive fast and clear assistance. Your role will involve managing inbound inquiries through various channels, troubleshooting product issues, and guiding users effectively.

What You Will Do:

• Respond to merchant inquiries via chat, WhatsApp, email, and calls when needed.
• Troubleshoot various product issues including bookings, subscriptions, and payments.
• Educate merchants using simple, clear guidance with visual aids.
• Accurately track and update ticket statuses.
• Identify recurring issues and provide insights for improvement.

Success Indicators:

• Fast response times and high resolution rates.
• High customer satisfaction scores.
• Effective escalations for technical bugs.

Requirements:

• Strong written communication skills in Arabic, basic English is a plus.
• Ability to manage multiple inquiries efficiently.
• Comfort with troubleshooting and learning new product features.
• Stable internet connection and a quiet workspace.

Nice to Have:

• Experience with support platforms like Zendesk or Freshdesk.
• Background in supporting small to medium-sized businesses.
• Understanding of payments and booking systems.

This is a fully remote position that may involve shift-based coverage. We offer competitive compensation, a supportive work environment, and opportunities for direct feedback with our product and engineering teams.

Join our team as a Customer Service Representative!
We are looking for a professional and qualified person to provide the best customer services, where the main responsibility will be:

• Receiving customer inquiries and responding to them professionally and quickly.
• Handling customer complaints and providing appropriate solutions to ensure their satisfaction.
• Documenting customer data and updating communication records periodically.
• Cooperating with other departments to ensure an exceptional customer experience.

Requirements:
The applicant must have exceptional communication skills (fluency in speaking and professional writing) and the ability to handle different customer types with calmness and intelligence. Proficiency in using computer applications and office software is required, in addition to initiative and the ability to work under pressure.

Join ICON GROUP as a Customer Service Representative!
We are seeking a motivated individual to become part of our dynamic team. This role is perfect for fresh graduates looking to kickstart their careers. You will have the chance to develop your professional skills while making a significant impact on our service delivery.

Responsibilities:

• Handle customer inquiries and provide accurate information
• Maintain a high level of professionalism and customer satisfaction
• Resolve customer issues efficiently and follow up when needed
• Coordinate with internal teams to ensure smooth service delivery

Requirements:

• Fresh graduates are welcome to apply
• Strong communication and interpersonal skills
• Good problem-solving abilities
• Ability to work in a fast-paced environment