Customer services specialist Jobs in Saudi Arabia

Job Overview
Providing exceptional customer service by assisting customers with their complaints and inquiries, providing them with information related to products and services, and processing requests by clarifying products and answering related questions, in addition to escalating complaints through various communication channels when needed. This role requires patience, professionalism, and the ability to use a computer, while maintaining calm when dealing with dissatisfied customers.

Main Duties and Responsibilities

• Maintain a positive, empathetic, and professional demeanor with customers at all times.
• Respond to customer inquiries promptly and effectively.
• Communicate with customers through various channels.
• Ensure customer satisfaction and provide them with professional support.

Requirements
Bachelor's degree in a relevant business field. Proficiency in English, both spoken and written. Recent graduate (previous experience is not required).

Join our team!
A medical facility announces its need to fill a Customer Service position (Tamhir) in Al-Rass governorate.

Responsibilities:

• Providing support to visitors and customers.
• Resolving customer issues and responding to their inquiries.

Qualifications required:

• Strong communication skills.
• Ability to work within a team.

To apply, please send your resume via email.

Customer Service Specialist position at Al-Muhayed Engineering Consultants
We are looking for a Customer Service Specialist with high skills to achieve excellence in providing services to customers. Your responsibilities will include setting and defining performance and quality indicators in customer service and participating in the development of guidelines and programs that enhance the quality of the provided service.

Main tasks:

• Conduct studies and analyses to set and define performance indicators and quality standards.
• Update customer service procedures and ensure effective communication with customers.
• Analyze data to identify strengths and weaknesses in current systems.
• Prepare documents and reports related to customer service.

Required qualifications:

• Bachelor's degree in related fields such as customer service or public relations.
• Practical experience of no less than two years in customer service.

Required skills:

• Customer experience management and quality assurance.
• Report preparation and monitoring.
• Proficiency in both Arabic and English.

Join our team!
A medical facility announces its need to fill a Customer Service (Tamheer) position in Al-Rass Governorate.

Responsibilities:

• Provide support to visitors and customers.
• Solve customer problems and respond to their inquiries.

Required Qualifications:

• Strong communication skills.
• The ability to work within a team.

To apply, please send your CV via email.

Join Nature Touch Spa as a Receptionist Sales!

At Nature Touch Spa, we are committed to creating a soothing and rejuvenating experience for our clients. Now, we are looking for a dedicated Receptionist Sales to enhance our client service team in Dammam.

Role Overview:
The Receptionist Sales will be responsible for welcoming clients, answering phone inquiries, scheduling appointments, and ensuring a top-notch customer experience. This role also involves promoting our spa services and upselling various treatments and products.

Qualifications:

• Proficiency in receptionist duties and strong clerical skills.
• Excellent phone etiquette and communication skills.
• Exceptional customer service abilities.
• Attention to detail with strong organizational and multitasking skills.
• Knowledge of massage and wellness services is a plus.
• Familiarity with computer systems for booking and customer management.

Join us at Nature Touch Spa, where we focus on holistic care that calms the mind, body, and soul!

Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

PERSONAL TRAITS:

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

Join our team as a Customer Service Representative!
We are looking for an enthusiastic person to work in customer service in Dammam and Khobar. We offer a professional work environment and opportunities for career development.

Responsibilities:

• Providing support and assistance to customers.
• Communicating effectively via phone and other means.
• Ensuring customer satisfaction and resolving their issues.

Requirements:

• The applicant must be Saudi.
• Proficiency in English.
• Strong communication skills.

The total income will be 5,000 Riyals (basic salary + performance incentives). Come and join us!

Customer Service Specialist at Al-Zamil Industrial and Trade Company
We at Al-Zamil Company are looking for a distinguished Customer Service Specialist to join our team. This position will focus on improving the quality and professionalism of our customer service systems. Your responsibilities will include:

• Setting and defining performance and quality indicators and standards in customer service.
• Participating in developing and updating customer service procedures and manuals.
• Developing programs to enhance the quality of customer service systems.
• Identifying strengths and weaknesses in customer service systems and analyzing customer satisfaction.
• Preparing specialized documents and reports and providing recommendations.

Main Duties:

• Conducting studies and analyses to set performance and quality standards.
• Developing programs and initiatives to raise the level of customer service.
• Analyzing information to identify strengths and weaknesses as needed.
• Coordinating with relevant departments to ensure effective responses to customer requests.

Required Qualifications:

• High school diploma or relevant field.
• Experience as a customer service representative or in sales.
• Knowledge in sales or customer service.
• Ability to use electronic systems.
• Strong communication skills and relationship building with customers.

Work Environment:
The shifts will be (morning and evening) for six days a week, and the location will be in the Eastern Province, Dhahran, Abayat Exhibition.

Join Golden Lines Lifts as a Customer Services Specialist!
Are you passionate about providing exceptional customer service? Golden Lines Lifts, a leading company in elevator installation and maintenance, is seeking a dedicated Customer Services Specialist to enhance our client interactions.

About Us:
With over 10 years of experience, we specialize in elevator & home lift solutions across six major cities in Western Saudi Arabia. Our commitment to client satisfaction drives everything we do.

What We Offer:

• Comprehensive elevator solutions
• High-quality components sourced globally
• Experienced teams focused on customer needs

We aim to understand our clients’ unique requirements, ensuring sustainable success and satisfaction.

Responsibilities:
- Assist clients with inquiries and provide effective solutions.
- Maintain high standards of customer service.
- Collaborate with various departments to meet client needs.

Join us and help elevate our service standards!

Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

PERSONAL TRAITS:

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

Join Our Team at Tamkeen Technologies
We are looking for a passionate and dedicated Customer Service Representative to join our customer service team in Jeddah. The ideal candidate will be responsible for:

• Responding to customer inquiries via phone and other platforms (such as email, live chat, or messaging apps).
• Handling complaints and resolving issues efficiently and professionally.
• Ensuring customer satisfaction and providing an excellent experience.
• Documenting all interactions with customers and updating information in the system.

Requirements:
To be considered for this role, you should have:

• A diploma or bachelor's degree in Information Technology or related fields.
• Strong and effective communication skills.
• Proficiency in English, both spoken and written.
• Ability to use a computer efficiently.
• Speed and accuracy in data entry and typing.
• Previous experience in call centers or customer service is preferred.

Join My Clinic, a leader in multispecialty outpatient care in Saudi Arabia! We are dedicated to helping people live longer, healthier, and happier lives through innovative healthcare solutions. We are seeking passionate individuals to support our mission.

Job Summary: You will be responsible for supporting patients enrolled in the My Care program, guiding them through registration and follow-up. This role emphasizes the importance of building effective communication with patients, ensuring their appointments are attended, and providing a supportive care journey.

Primary Responsibilities:

• Contact patients to introduce and enroll them in the My Care program.
• Follow up on appointments and assist with rescheduling as necessary.
• Answer inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure seamless service delivery.
• Submit daily reports regarding registration, no-shows, and patient feedback.
• Document all patient data and interactions accurately in the system.

The employee may also be assigned additional duties as needed.

Education / Professional Qualifications: High school diploma is required (Diploma or Bachelor's degree preferred). Previous experience in customer service or healthcare coordination is advantageous.

Experts & Skills: Proficiency in Arabic (spoken and written) is required, with English proficiency preferred. Basic computer and data-entry skills, excellent communication abilities, strong organizational skills, and a compassionate, patient-centered approach are essential.

Join the prestigious Kempinski Hotels as a Telephone Operator!

As a vital member of our Rooms Division and Front Office & Guest Services, you will be responsible for creating an exceptional first impression by answering all incoming calls in a friendly and professional manner. Our aim is to deliver a distinctively luxurious experience to all our guests while adhering to Kempinski and LQA standards.

Key Responsibilities:

• Answer all incoming calls and connect them to the appropriate extension efficiently and kindly.
• Accurately take messages for guests and ensure timely delivery.
• Manage guests' requests for 'Do Not Disturb' and other confidentiality needs.
• Handle personal wakeup call requests in line with LQA standards.
• Address guests' inquiries and requests, providing assistance or referring them to the relevant departments when necessary.
• In emergencies, serve as the communication center for the hotel.
• Maintain records of Domestic Direct Dial and International Direct Dial communications.
• Monitor TV channels and music in public areas to ensure quality service.
• Keep up-to-date with the telephone directory, emergency procedures, and hotel promotions.
• Maintain a tidy working environment at all times.
• Additional responsibilities may be assigned based on the needs of the hotel.

About the Role:
As a Customer Service Officer, you will play a vital role in ensuring high levels of sales and customer satisfaction at your designated Car Rental branch. Your responsibilities will involve team management, customer interactions, cash management, and service delivery in accordance with corporate guidelines.

Responsibilities:

• Contribute to regional sales plans and lead sales activities to meet agreed targets.
• Monitor sales results and take corrective actions as necessary.
• Implement customer delight initiatives and monitor customer satisfaction scores.
• Ensure compliance with corporate guidelines for customer transactions and resolve any issues promptly.
• Manage escalated customer issues to meet branch counter targets.
• Perform additional tasks as assigned by the Senior Manager - Regional Rental to meet departmental objectives.

Qualifications:

• 1 - 3 years of relevant work experience.
• High School Graduate or Diploma preferred.
• Proficiency in English.
• Excellent communication skills and customer service etiquette.
• Ability to multitask, prioritize, and organize work.
• Flexibility in work approach.