Customer services specialist Jobs in Saudi Arabia

Join our team at Play Cinemas!
We are currently seeking enthusiastic individuals for the position of Customer Services Specialist. In this role, you will be the first point of contact for our visitors, ensuring a memorable experience at our cinema.

Key Responsibilities:

• Welcome and professionally serve visitors.
• Sell tickets and additional products such as popcorn and beverages.
• Prepare and serve food items in the food area.
• Maintain cleanliness and organization of the workplace.
• Address customer inquiries and resolve simple issues.

Work Schedule:

• Variable shifts (Morning/Evening)
• 6 working days per week
• 1 day off

We look forward to receiving your CV! Please send it to R@************************* with the job title and location in the subject line.

Join the Apex Care Clinics team as a Customer Service Specialist!
We are looking for an enthusiastic individual eager to provide the best possible service to our clients. If you are a recent graduate with a diploma or bachelor's degree, you can apply for this opportunity.

Required Qualifications:

• Diploma or bachelor's degree in any field.
• Recent graduates are welcome.

Location:
Al-Qassim

To apply, please send your CV via email.

Join the Apex Care Clinics team as a Customer Service Specialist!
We are looking for an enthusiastic individual eager to provide the best possible service to our clients. If you are a recent graduate with a diploma or bachelor's degree, you can apply for this opportunity.

Required Qualifications:

• Diploma or bachelor's degree in any field.
• Recent graduates are welcome.

Location:
Qassim

To apply, please send your CV via email.

Join our team as a Customer Service Representative!
We are looking for a professional and qualified person to provide the best customer services where the main responsibility will be:

• Receiving customer inquiries and responding to them professionally and quickly.
• Handling customer complaints and providing appropriate solutions to ensure their satisfaction.
• Documenting customer data and updating communication records periodically.
• Cooperating with other departments to ensure an exceptional customer experience.

Requirements:
The applicant must possess exceptional communication skills (eloquence in speaking and professional writing) and the ability to deal calmly and intelligently with different customer types. Proficiency in using computer applications and office programs is required, in addition to a proactive spirit and the ability to work under pressure.

Role Description:
Understand and address the needs of both internal and external customers by delivering high-quality service and ensuring an excellent customer experience in a professional and efficient manner.

Responsibilities:

• Oversee the handling of customer inquiries and complaints, ensuring proper guidance and resolution.
• Supervise responses related to services, processes, and internal systems.
• Coordinate with relevant departments to resolve complaints, reports, and customer feedback.
• Monitor and follow up on assigned cases to ensure timely closure.
• Prepare periodic reports on customer issues and recommend improvements.
• Analyze recurring issues and implement solutions to enhance customer experience.
• Manage and lead the customer care team, improving performance and service quality.
• Handle escalated complaints and take appropriate actions (refunds, compensations, corrective actions).
• Measure customer satisfaction through surveys and analyze results.
• Monitor customer feedback on social media and maintain the company’s reputation.
• Develop and implement strategies to improve customer service standards.

Requirements & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 5 years of experience in customer service.
• At least 2–3 years in a managerial or supervisory role.
• Previous experience in customer service or customer support.
• Proven experience in team management and leadership.
• Strong communication and interpersonal skills.
• Analytical thinking and decision-making ability.
• Strong problem-solving skills and ability to work under pressure.
• Ability to build and maintain strong relationships with customers.
• Familiarity with CRM systems and basic computer applications.

We are looking for a Customer Services Specialist in Hail.
As a Customer Services Specialist, you will be responsible for providing exceptional support to our clients. You will serve as the main point of contact for customer inquiries and issues, ensuring satisfaction and fostering relationships.

Responsibilities:

• Handle customer inquiries via phone and email.
• Resolve issues and provide information about products and services.
• Maintain customer records and update account information.

Requirements:

• Diploma in a relevant field.
• Minimum of 3 years of experience in customer service.
• Proficiency in English.

Join our team at Marafi Engineering!
We are looking for an experienced Customer Service Specialist to join our team in the Hail region. If you have the necessary skills and are looking for a new opportunity, this job is suitable for you.
Responsibilities:

• Providing support and assistance to customers efficiently.
• Handling customer inquiries and resolving issues effectively.
• Coordinating with different teams to ensure the best service is provided.

Requirements:

• Holder of a diploma in Business Administration, Information Technology, Computer Science, or equivalent.
• Experience of at least 3 years in project work.
• You must be Saudi.

Join our team as a Customer Service Specialist in Hail!

We are looking for a skilled professional in customer service, possessing the necessary skills to provide effective support and assistance to our customers. Your main responsibilities will include:

• Providing technical support and responding to customer inquiries.
• Meeting customer needs and enhancing their experience.
• Recording feedback and analyzing customer satisfaction data.

Requirements:

• A diploma (or equivalent).
• A minimum of 3 years of experience in customer service.
• Fluency in English.

If you are qualified and wish to join us, please apply via the mentioned email.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! Our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:
As a Customer Service Representative, you will be directly supporting patients enrolled in the My Care program from registration through follow-up. Your role will focus on building strong communication with patients, ensuring they attend their appointments, receive their services, and feel supported throughout their care journey.

Primary Responsibilities:

• Contact patients by phone to introduce and enroll them in the My Care program.
• Follow up on scheduled appointments and assist patients with rescheduling if needed.
• Answer patient inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure smooth service delivery for enrolled patients.
• Submit daily reports to the supervisor including registration numbers, no-shows, and patient feedback.
• Deliver a compassionate and supportive experience that strengthens patient loyalty.
• Accurately document all patient data, interactions, and notes in the system.

The employee may be assigned additional duties within their scope of work based on business needs and may be rotated between units or teams within the center as required.

Education / Professional Qualifications:

• High school diploma required (Diploma or Bachelor's degree preferred).
• Previous experience in customer service or healthcare coordination is preferred.

Experts & Skills:

• Proficiency in Arabic (spoken and written), English is preferred.
• Basic computer and data entry skills.
• Excellent communication skills and the ability to build positive relationships with patients.
• Strong organizational and follow-up skills.
• Compassionate and patient-centered approach.

Join Holool Aloula as a Customer Service Specialist!

In this role, you will serve as the first point of contact for visitors, customers, or clients, offering accurate information and support in a professional and friendly manner. Your contributions will enhance the overall guest experience and address inquiries across a wide range of topics related to our services.

Key Responsibilities:

• Greet visitors and respond promptly to inquiries with professionalism.
• Provide accurate information on services, facilities, directions, and policies.
• Identify visitor needs and direct them to the appropriate resources.
• Maintain knowledge of current events and service updates.
• Handle complaints or concerns and escalate issues as necessary.
• Monitor customer flow and assist with crowd management.
• Maintain a clean and organized help desk.
• Keep daily logs of interactions and provide feedback for service improvement.
• Support emergency protocols as directed.

Qualifications:

• Strong verbal communication skills in Arabic and English.
• Excellent problem-solving abilities and interpersonal skills.
• Ability to manage multiple queries under pressure.
• Professional appearance and demeanor.
• Proficiency in basic computer applications.

Introduction to the role:
The Wadi Charitable Association for Social Development is looking for an outstanding Customer Service Officer. This role is important to ensure that clients receive the necessary support and services from the association.
Responsibilities:

• Providing support and assistance to clients.
• Effective communication with clients to resolve their inquiries and issues.
• Recording customer feedback and providing performance reports.

Requirements:

• Fresh graduate with a maximum of 3 years from the date of graduation.
• Registered in Taqat and Jadarat.
• Not affiliated with a commercial registry.
• Has not previously registered in social insurance.

Application:
Please mention the job title you are applying for and your name in the job application form.

Join Napco National as a Customer Service Senior Officer!

As a vital member of our team, you will coordinate daily operations with other senior officers to enhance the efficiency of our goods' daily shipments. Your responsibilities will include:

• Receiving, reviewing, and approving all credit notes while specifying reasons for returns.
• Processing invoices signed by customers and managing their archival.
• Fostering the learning and growth of team members through tailored career development plans and comprehensive training sessions.
• Coordinating with the CLD to secure necessary vehicles for delivery, while preparing related documentation prior to dispatching orders.
• Managing backorders and notifying the CSD Manager regarding any related shortages.

About Napco National:
Since our founding in 1956, we have been committed to transforming visions into reality, contributing to the growth of the national industry sector, and building a sustainable future for generations to come. Our company specializes in the manufacturing and marketing of plastic and paper packaging solutions, providing a variety of products and services to our customers across Saudi Arabia and beyond.

Role Summary
The CRM Specialist is responsible for managing and optimizing the CRM ecosystem to ensure accurate customer data, full sales pipeline visibility, and high-quality customer service performance. The role plays a critical part in enhancing customer experience, improving conversion rates, and enabling data-driven decision-making across Sales, Operations, and Marketing.

Success in This Role Looks Like

• CRM data is accurate, structured, and consistently maintained
• Leads are assigned, followed up, and converted efficiently
• Sales pipeline is fully visible with reliable forecasting
• Customer inquiries and complaints are tracked and resolved within defined SLAs
• Customer satisfaction and retention metrics are continuously improving
• Marketing efforts are clearly measurable with defined ROI
• CRM adoption across teams is high with full process compliance
• Reporting is timely, accurate, and actionable

Responsibilities

• Administer and maintain the CRM system, including configuration, user access, and workflows
• Ensure integration between CRM, Inqlha application, operations platform, marketing tools, and communication channels
• Continuously optimize CRM structure to align with business needs
• Maintain high-quality customer and lead data through validation, cleansing, and standardization
• Define and enforce data entry standards and governance rules
• Perform regular data audits and ensure accurate customer segmentation
• Monitor and analyze sales pipeline performance
• Ensure proper lead assignment, tracking, and timely follow-up
• Provide accurate pipeline reporting and sales forecasting
• Track and manage all customer interactions
• Ensure all customer issues are logged and resolved
• Coordinate with Operations, Sales, and Technical teams
• Identify recurring issues and recommend improvements
• Track and manage customer requests and orders through the Inqlha application
• Monitor user activity and behavior on the platform
• Support onboarding of new users and guide them on using the platform
• Design and implement automation workflows
• Support alignment between Marketing, Sales, and Operations teams
• Train internal users on CRM usage and best practices

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field
• 2–4 years of experience in CRM management, customer service, or sales operations
• Hands-on experience with CRM platforms

Skills

• Strong analytical and data interpretation skills
• High attention to detail and data accuracy
• Excellent communication and cross-functional coordination
• Ability to manage multiple priorities in a fast-paced environment

Why Join Inqlha
Be part of a fast-growing digital logistics platform transforming the market. Opportunity to build and shape customer experience and CRM systems from the ground up. Continuous learning and growth in logistics, data, and digital transformation.

Join Rekaz as a Remote Customer Service Specialist
Rekaz is a leading SaaS platform designed for service businesses, simplifying the management of bookings, subscriptions, and customer relationships. Our mission is to empower small and medium-sized businesses in Saudi Arabia with efficient and scalable solutions.

Role Summary:
As a Remote Customer Service Agent, you will provide essential support to our merchants, ensuring they receive fast and clear assistance. Your role will involve managing inbound inquiries through various channels, troubleshooting product issues, and guiding users effectively.

What You Will Do:

• Respond to merchant inquiries via chat, WhatsApp, email, and calls when needed.
• Troubleshoot various product issues including bookings, subscriptions, and payments.
• Educate merchants using simple, clear guidance with visual aids.
• Accurately track and update ticket statuses.
• Identify recurring issues and provide insights for improvement.

Success Indicators:

• Fast response times and high resolution rates.
• High customer satisfaction scores.
• Effective escalations for technical bugs.

Requirements:

• Strong written communication skills in Arabic, basic English is a plus.
• Ability to manage multiple inquiries efficiently.
• Comfort with troubleshooting and learning new product features.
• Stable internet connection and a quiet workspace.

Nice to Have:

• Experience with support platforms like Zendesk or Freshdesk.
• Background in supporting small to medium-sized businesses.
• Understanding of payments and booking systems.

This is a fully remote position that may involve shift-based coverage. We offer competitive compensation, a supportive work environment, and opportunities for direct feedback with our product and engineering teams.