Customer services specialist Jobs in Saudi Arabia

Join Nature Touch Spa as a Receptionist Sales!

At Nature Touch Spa, we are committed to creating a soothing and rejuvenating experience for our clients. Now, we are looking for a dedicated Receptionist Sales to enhance our client service team in Dammam.

Role Overview:
The Receptionist Sales will be responsible for welcoming clients, answering phone inquiries, scheduling appointments, and ensuring a top-notch customer experience. This role also involves promoting our spa services and upselling various treatments and products.

Qualifications:

• Proficiency in receptionist duties and strong clerical skills.
• Excellent phone etiquette and communication skills.
• Exceptional customer service abilities.
• Attention to detail with strong organizational and multitasking skills.
• Knowledge of massage and wellness services is a plus.
• Familiarity with computer systems for booking and customer management.

Join us at Nature Touch Spa, where we focus on holistic care that calms the mind, body, and soul!

Job Opportunity in Customer Service
We are looking for outstanding customer service representatives to join our team in Dammam. If you are looking for a professional work experience with opportunities for professional development, this job may be suitable for you.

Responsibilities:

• Provide professional and effective customer support.
• Develop communication skills with customers.
• Achieve set performance goals.

Requirements:

• The applicant must be Saudi.
• Proficiency in English.
• Strong communication skills.

We offer a basic salary plus performance incentives, with full-time work and a break hour.

Join our team as a Customer Service Representative!
We are looking for an enthusiastic person to work in customer service in Dammam and Khobar. We offer a professional work environment and opportunities for career development.

Responsibilities:

• Providing support and assistance to customers.
• Communicating effectively via phone and other means.
• Ensuring customer satisfaction and resolving their issues.

Requirements:

• The applicant must be Saudi.
• Proficiency in English.
• Strong communication skills.

The total income will be 5,000 Riyals (basic salary + performance incentives). Come and join us!

Join Our Team at Tamkeen Technologies
We are looking for a passionate and dedicated Customer Service Representative to join our customer service team in Jeddah. The ideal candidate will be responsible for:

• Responding to customer inquiries via phone and other platforms (such as email, live chat, or messaging apps).
• Handling complaints and resolving issues efficiently and professionally.
• Ensuring customer satisfaction and providing an excellent experience.
• Documenting all interactions with customers and updating information in the system.

Requirements:
To be considered for this role, you should have:

• A diploma or bachelor's degree in Information Technology or related fields.
• Strong and effective communication skills.
• Proficiency in English, both spoken and written.
• Ability to use a computer efficiently.
• Speed and accuracy in data entry and typing.
• Previous experience in call centers or customer service is preferred.

Join My Clinic, a leader in multispecialty outpatient care in Saudi Arabia! We are dedicated to helping people live longer, healthier, and happier lives through innovative healthcare solutions. We are seeking passionate individuals to support our mission.

Job Summary: You will be responsible for supporting patients enrolled in the My Care program, guiding them through registration and follow-up. This role emphasizes the importance of building effective communication with patients, ensuring their appointments are attended, and providing a supportive care journey.

Primary Responsibilities:

• Contact patients to introduce and enroll them in the My Care program.
• Follow up on appointments and assist with rescheduling as necessary.
• Answer inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure seamless service delivery.
• Submit daily reports regarding registration, no-shows, and patient feedback.
• Document all patient data and interactions accurately in the system.

The employee may also be assigned additional duties as needed.

Education / Professional Qualifications: High school diploma is required (Diploma or Bachelor's degree preferred). Previous experience in customer service or healthcare coordination is advantageous.

Experts & Skills: Proficiency in Arabic (spoken and written) is required, with English proficiency preferred. Basic computer and data-entry skills, excellent communication abilities, strong organizational skills, and a compassionate, patient-centered approach are essential.

Join Golden Lines Lifts as a Customer Services Specialist!
Are you passionate about providing exceptional customer service? Golden Lines Lifts, a leading company in elevator installation and maintenance, is seeking a dedicated Customer Services Specialist to enhance our client interactions.

About Us:
With over 10 years of experience, we specialize in elevator & home lift solutions across six major cities in Western Saudi Arabia. Our commitment to client satisfaction drives everything we do.

What We Offer:

• Comprehensive elevator solutions
• High-quality components sourced globally
• Experienced teams focused on customer needs

We aim to understand our clients’ unique requirements, ensuring sustainable success and satisfaction.

Responsibilities:
- Assist clients with inquiries and provide effective solutions.
- Maintain high standards of customer service.
- Collaborate with various departments to meet client needs.

Join us and help elevate our service standards!

Join KONE as a Customer Care Agent!
Be part of a globally recognized company dedicated to enhancing the working environment! At KONE, we prioritize fostering a collaborative work culture characterized by quality, efficiency, and employee well-being.

Role Overview:
We're seeking an energetic and enthusiastic Customer Care Agent for our Jeddah office. This pivotal role involves acting as the primary contact for our customers, managing callouts, inbound inquiries, and outbound calls, while supporting key business operations around the clock.

Key Responsibilities:

• Callout Handling: Manage alarm calls, inbound customer queries, and technician calls, ensuring safety and effective communication.
• Inbound Support: Resolve customer queries and complaints, follow up on matters internally, and identify potential sales leads.
• Outbound Engagement: Conduct customer satisfaction surveys post-call and support local marketing initiatives.
• 24/7 Operations: Monitor service operations, prepare reports, and support the operations team with various KONE tools.

Are You the One?
Applicants should possess a Bachelor’s or Diploma Degree and a minimum of two years of customer service experience. Exceptional communication skills, detail orientation, and fluency in both English and Arabic are essential. We value a goal-oriented attitude and personality traits like stress tolerance and organization.

What We Offer:
At KONE, you'll find a dynamic team environment, comprehensive development programs, opportunities for feedback and growth, a flexible culture, and a commitment to sustainability and innovation. Join us and help shape the future of cities!

Join the prestigious Kempinski Hotels as a Telephone Operator!

As a vital member of our Rooms Division and Front Office & Guest Services, you will be responsible for creating an exceptional first impression by answering all incoming calls in a friendly and professional manner. Our aim is to deliver a distinctively luxurious experience to all our guests while adhering to Kempinski and LQA standards.

Key Responsibilities:

• Answer all incoming calls and connect them to the appropriate extension efficiently and kindly.
• Accurately take messages for guests and ensure timely delivery.
• Manage guests' requests for 'Do Not Disturb' and other confidentiality needs.
• Handle personal wakeup call requests in line with LQA standards.
• Address guests' inquiries and requests, providing assistance or referring them to the relevant departments when necessary.
• In emergencies, serve as the communication center for the hotel.
• Maintain records of Domestic Direct Dial and International Direct Dial communications.
• Monitor TV channels and music in public areas to ensure quality service.
• Keep up-to-date with the telephone directory, emergency procedures, and hotel promotions.
• Maintain a tidy working environment at all times.
• Additional responsibilities may be assigned based on the needs of the hotel.

Join our team as a Customer Service Specialist!
Master Bags Company in Al Khobar is looking for a male/female Customer Service Employee with a passion for providing excellent service to customers. You will play a key role in assisting customers by providing the information and support they need.

• Responsibilities:
  • Preparing and following up on price quotes.
  • Responding to customer inquiries and coordinating with relevant internal departments.
  • Tracking orders, invoices, and delivery status.
  • Updating customer data and sales reports.
• Requirements:
  • Saudi nationality.
  • Proficiency in English, both spoken and written.
  • Strong communication and organizational skills.

If you are interested, please send your CV with the job title in the subject line.

Join our team as a Customer Service Representative!
We are looking for an enthusiastic person to work in the field of customer service in Dammam and Khobar. We offer a professional work environment and opportunities for career development.

Responsibilities:

• Providing support and assistance to customers.
• Communicating effectively via phone and other means.
• Ensuring customer satisfaction and resolving their issues.

Requirements:

• The applicant must be Saudi.
• Fluency in English.
• Strong communication skills.

The total income will be 5,000 SAR (basic salary + performance incentives). Come and join us!

About the Role:
As a Customer Service Officer, you will play a vital role in ensuring high levels of sales and customer satisfaction at your designated Car Rental branch. Your responsibilities will involve team management, customer interactions, cash management, and service delivery in accordance with corporate guidelines.

Responsibilities:

• Contribute to regional sales plans and lead sales activities to meet agreed targets.
• Monitor sales results and take corrective actions as necessary.
• Implement customer delight initiatives and monitor customer satisfaction scores.
• Ensure compliance with corporate guidelines for customer transactions and resolve any issues promptly.
• Manage escalated customer issues to meet branch counter targets.
• Perform additional tasks as assigned by the Senior Manager - Regional Rental to meet departmental objectives.

Qualifications:

• 1 - 3 years of relevant work experience.
• High School Graduate or Diploma preferred.
• Proficiency in English.
• Excellent communication skills and customer service etiquette.
• Ability to multitask, prioritize, and organize work.
• Flexibility in work approach.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join Our Team as a Receptionist Sales!

Hayy Development Company (HDC) is a leading real estate developer dedicated to revitalizing historical neighborhoods and crafting authentic tourism destinations. We are committed to sustainable development and enhancing urban spaces, and we're looking for a passionate Receptionist Sales to support our mission.

Role Overview:
The Receptionist Sales position is a vital role within our Medina office. Your primary responsibilities will include:

• Greet and assist visitors with a friendly and professional demeanor.
• Manage phone inquiries, schedule appointments, and provide exceptional customer service.
• Handle clerical duties to ensure smooth front desk operations.
• Create a welcoming environment for clients and guests.

Qualifications:

• Strong communication and customer service skills.
• Proficiency in phone etiquette and professional receptionist duties.
• Basic clerical skills including organization, scheduling, and administrative support.
• Able to thrive in a fast-paced environment with excellent interpersonal skills.
• Bilingual proficiency in Arabic and English is advantageous.
• Prior experience in reception or customer service is preferred.
• A high school diploma or equivalent qualification is required; additional customer service certifications are a plus.

Join the Ammar Association team as a reception representative at the booth!
We are looking for a talented person with strong communication skills to be part of our team in Medina.

Responsibilities:

• Welcoming and greeting visitors.
• Introducing the association and its services.
• Organizing the booth and interacting with beneficiaries.
• Representing the association in a positive and professional manner.

Requirements:

• Proficiency in speaking and communicating with others.
• Politeness and good appearance.
• Commitment to a neat appearance and attire that reflects the positive image of the association.
• Commitment and discipline in working hours.
• Full dedication to work throughout the working period without breaks.

Benefits:

• Seasonal job opportunity.
• Interactive field work environment.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join Carly as a Customer Service Manager!
At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.

Role Overview:
The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:

• Handling customer inquiries and support initiatives.
• Developing strategies to improve service quality.
• Analyzing customer service metrics to enhance performance.
• Ensuring a positive customer experience and upholding company standards.

Qualifications:
To succeed in this role, you should have:

• Strong expertise in Customer Satisfaction and Customer Service Management.
• Proficient analytical skills to assess metrics and identify trends.
• Excellent communication skills for effective interactions.
• Leadership skills to manage teams and drive performance.
• Familiarity with e-commerce platforms or the automotive industry is an added advantage.
• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!