Customer services specialist Jobs in Saudi Arabia

Join Al Makan for Elevators as a Customer Services Specialist!
We are seeking a professional and friendly individual to welcome our customers and visitors, providing top-notch service and support.

Responsibilities:

• Greet clients and visitors in a warm and professional manner.
• Manage incoming calls and messages, directing them to the appropriate parties.
• Follow up on customer requests (both new and existing) and update their status.
• Organize and maintain customer and request data in Excel files.
• Prepare weekly and monthly reports for management regarding customer interactions.
• Coordinate with maintenance and sales teams as needed.
• Monitor social media accounts and respond to general inquiries.
• Schedule appointments and visits as required.
• Assist management with basic administrative tasks when needed.

Qualifications:

• Previous experience in reception or customer service (preferably in a technical/engineering field).
• Proficiency in Microsoft Office (Word & Excel).
• Excellent communication skills in Arabic (knowledge of English is an added advantage).
• Polite, organized personality capable of professional customer interactions.
• Able to work as part of a team and handle work pressure effectively.

Location: Al Ahsa
Employment Type: Full-Time

Join Napco National as a Customer Service Senior Officer!
Napco National is a leading Saudi company with a rich history since 1956 in the manufacturing and marketing of packaging solutions. We are looking for a dedicated individual to coordinate our customer service operations effectively.

Key Responsibilities:

• Coordinate daily with other senior officers to optimize daily shipments of goods.
• Receive, review, and approve all credit notes while specifying reasons for returns.
• Review and manage customer invoices to ensure they are archived correctly.
• Foster team development through targeted career plans, training, and performance evaluations.
• Coordinate with the logistics department to order vehicles for deliveries and arrange necessary documentation.
• Release backorders and communicate shortages to the Customer Service Department Manager.

About Us:
Napco National is committed to transforming visions into reality, contributing to the growth of the national industrial sector and building a sustainable future. We specialize in manufacturing innovative packaging solutions and provide comprehensive recycling services, serving clients across Saudi Arabia and beyond.

Join Napco National as a Customer Service Senior Officer!
Are you ready to be a part of a leading Saudi company that has been transforming visions into reality since 1956? At Napco National, we specialize in manufacturing and marketing innovative packaging solutions. As a Customer Service Senior Officer, you will play a vital role in our operations.

Responsibilities:

• Coordinate daily with senior officers to optimize goods shipments.
• Receive, review, and approve credit notes, ensuring accurate reasons for returns.
• Handle invoices signed by customers and maintain proper documentation in archives.
• Support team growth through tailored career development plans and training sessions.
• Work with the CLD to arrange vehicle deliveries and prepare related documents.
• Manage backorders and communicate shortages to the CSD Manager.

Why Join Us?
Be part of a team that values learning, development, and innovation. We offer a dynamic work environment that fosters growth while contributing to a sustainable future in the packaging industry.

We at Apex Care Clinics are looking for an outstanding customer service employee to join our team in Al-Qassim.

Responsibilities:

• Providing support and assistance to customers via phone or email.
• Handling customer inquiries and efficiently resolving their issues.
• Directing customers to appropriate services based on their needs.

Required Qualifications:

• Previous experience in customer service is a plus.
• Strong communication skills.
• The ability to work under pressure.

To apply, please send your CV to the mentioned email.

Job Opportunity in Customer Service
We are looking for outstanding customer service representatives to join our team in Dammam. If you are looking for a professional work experience with opportunities for professional development, this job may be suitable for you.

Responsibilities:

• Provide professional and effective customer support.
• Develop communication skills with customers.
• Achieve set performance goals.

Requirements:

• The applicant must be Saudi.
• Proficiency in English.
• Strong communication skills.

We offer a basic salary plus performance incentives, with full-time work and a break hour.

Join KONE as a Customer Care Agent!
Be part of a globally recognized company dedicated to enhancing the working environment! At KONE, we prioritize fostering a collaborative work culture characterized by quality, efficiency, and employee well-being.

Role Overview:
We're seeking an energetic and enthusiastic Customer Care Agent for our Jeddah office. This pivotal role involves acting as the primary contact for our customers, managing callouts, inbound inquiries, and outbound calls, while supporting key business operations around the clock.

Key Responsibilities:

• Callout Handling: Manage alarm calls, inbound customer queries, and technician calls, ensuring safety and effective communication.
• Inbound Support: Resolve customer queries and complaints, follow up on matters internally, and identify potential sales leads.
• Outbound Engagement: Conduct customer satisfaction surveys post-call and support local marketing initiatives.
• 24/7 Operations: Monitor service operations, prepare reports, and support the operations team with various KONE tools.

Are You the One?
Applicants should possess a Bachelor’s or Diploma Degree and a minimum of two years of customer service experience. Exceptional communication skills, detail orientation, and fluency in both English and Arabic are essential. We value a goal-oriented attitude and personality traits like stress tolerance and organization.

What We Offer:
At KONE, you'll find a dynamic team environment, comprehensive development programs, opportunities for feedback and growth, a flexible culture, and a commitment to sustainability and innovation. Join us and help shape the future of cities!

Join our team as a Customer Service Specialist!
Master Bags Company in Al Khobar is looking for a male/female Customer Service Employee with a passion for providing excellent service to customers. You will play a key role in assisting customers by providing the information and support they need.

• Responsibilities:
  • Preparing and following up on price quotes.
  • Responding to customer inquiries and coordinating with relevant internal departments.
  • Tracking orders, invoices, and delivery status.
  • Updating customer data and sales reports.
• Requirements:
  • Saudi nationality.
  • Proficiency in English, both spoken and written.
  • Strong communication and organizational skills.

If you are interested, please send your CV with the job title in the subject line.

Join VisionMedicalKSA as a Customer Services Specialist!
We’re excited to announce a new opportunity at VisionMedicalKSA. Our Customer Services Department in Riyadh is looking for a motivated and customer-focused individual to join our growing team. This role is integral to our innovative healthcare organization.

Responsibilities:
- Deliver exceptional customer support
- Resolve customer inquiries effectively
- Collaborate with team members to enhance service quality

Requirements:
- Bachelor’s degree in Management or related field
- 1–3 years of experience in customer service
- Strong communication and problem-solving skills
- Passion for delivering exceptional customer support

Location: Riyadh

Be part of a team where creativity, commitment, and excellence come together.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join the Ammar Association team as a reception representative at the booth!
We are looking for a talented person with strong communication skills to be part of our team in Medina.

Responsibilities:

• Welcoming and greeting visitors.
• Introducing the association and its services.
• Organizing the booth and interacting with beneficiaries.
• Representing the association in a positive and professional manner.

Requirements:

• Proficiency in speaking and communicating with others.
• Politeness and good appearance.
• Commitment to a neat appearance and attire that reflects the positive image of the association.
• Commitment and discipline in working hours.
• Full dedication to work throughout the working period without breaks.

Benefits:

• Seasonal job opportunity.
• Interactive field work environment.

Join VisionMedicalKSA as a Customer Services Specialist!
We’re excited to announce a new opportunity at VisionMedicalKSA. Our Customer Services Department in Riyadh is looking for a motivated and customer-focused individual to join our growing team. This role is integral to our innovative healthcare organization.

Responsibilities:
- Deliver exceptional customer support
- Resolve customer inquiries effectively
- Collaborate with team members to enhance service quality

Requirements:
- Bachelor’s degree in Management or related field
- 1–3 years of experience in customer service
- Strong communication and problem-solving skills
- Passion for delivering exceptional customer support

Location: Riyadh

Be part of a team where creativity, commitment, and excellence come together.