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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
About the Job:
We are looking for a Customer Service Representative with direct experience in the pipes industry to support our sales and operations teams in managing customer orders, coordinating deliveries, and providing professional service to contractors and project clients.

Key Responsibilities:
  • Handle customer inquiries related specifically to pipes and piping systems products.
  • Process and manage sales orders, quotations, and order confirmations for pipe products.
  • Coordinate with sales, warehouse, and logistics teams to ensure accurate and timely deliveries.
  • Follow up on order status, deliveries, and customer requirements.
  • Maintain accurate order records and customer information in the system.
  • Support the sales team in managing project orders and contractor requirements.
  • Follow up on collections and outstanding invoices with customers when required.
  • Assist customers with technical or product-related inquiries related to piping systems.
  • Ensure high customer satisfaction through professional communication and timely follow-up.

Job Requirements:
  • Suitable educational qualification.
  • 2–3 years of experience in customer service within the pipes or piping systems industry in Saudi Arabia.
  • Experience working with pipes manufacturers, distributors, or piping system suppliers is a must.
  • Experience in receiving, inspecting, and pressure testing thermal pipe networks.
  • Good communication and customer handling skills.
  • Ability to manage sales orders, delivery coordination, and collections follow-up.
  • Strong attention to detail and customer service orientation.

Requirements

  • Requires 2-5 Years experience

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