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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeField
LocationLocationDammam
Join Our Team as a Reservations Agent!
At Dana Rayhaan by Rotana, we are seeking passionate and dynamic guest-focused professionals. As a Reservations Agent, your main responsibility is to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:
  • Process and confirm guest room reservations made by clients via phone, letter, or fax.
  • Input all reservations into the computer, recording all pertinent information while addressing inquiries, complaints, and requests.
  • Maintain up-to-date knowledge of all promotions and follow established procedures for processing reservations, rates, confirmations, and hotel facilities.
  • Maintain an accurate room status and respond to incoming calls per Rotana standards.
  • Organize visa requests for hotel guests as per hotel policy and identify opportunities for up-selling.

Qualifications:
You should possess a diploma or degree in the hospitality field and have previous experience in hotel reservations. Excellent communication skills in English (both written and oral) are essential; proficiency in additional languages is a plus.

Desired Skills:
The ideal candidate will be:
  • Customer-focused with a proactive personality.
  • Courteous, dynamic, and approachable.
  • Professional and capable of establishing effective relationships with internal and external customers.
  • Able to work independently within a structured environment.

Requirements

  • Requires 2-5 Years experience

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