Office Manager Jobs in Makkah

About the Role

The Islamic Development Bank (IsDB) is seeking an Executive Coordinator to join the Operations Complex - Global Practices and Partnerships team. This role is integral to supporting the office of the Vice President/Director General (VP/DG) by ensuring effective executive coordination and support for the implementation of decisions and activities across the Complex/Directorate. The Executive Coordinator will contribute to monitoring work programs, strategic initiatives, change management, training programs, and budgets, thereby enhancing internal and external stakeholder responsiveness.

This position is key to managing the executive information and follow-up system within the VP/DG Front Office. The Executive Coordinator will collaborate with the Lead Coordinator and Senior Specialists to manage Complex/Directorate-wide Key Performance Indicators (KPIs) and ensure the availability of up-to-date and reliable management information systems for tracking deliverables. The role also involves managing the VP/DG's schedule and performing various administrative tasks.

Key Responsibilities

• Support the VP/DG front office in preparing the Annual Work Program and KPI development, including regular follow-up with departments for quarterly report preparation.
• Assist in the development, roll-out, and management of the digitized executive information and follow-up system for the VP/DG office to ensure timely responsiveness to stakeholder requests.
• Ensure that all instructions issued by the VP/DG are accurately recorded, transmitted, and followed up, acting as the first point of contact for inquiries from concerned units and external stakeholders regarding follow-up issues.
• Provide the VP/DG with accessible information on the Complex/Directorate's activities and pending issues by monitoring data and information related to all communications originating from the VP/DG, actions taken by individual departments, and necessary follow-up activities.
• Generate reports to monitor responsiveness, identify delays, and pinpoint bottlenecks in the implementation of executive instructions.
• Contribute to enforcing established criteria, principles, and procedures for concerned units when preparing responses for the VP/DG's signature or on behalf of the VP/DG, ensuring deadlines are met effectively.
• Enhance the efficiency of the VP/DG's time by sorting and prioritizing incoming mail.
• Monitor the activities of Archive staff within the VP/DG office and provide guidance as required.
• Assist in the preparation of periodical responsiveness reports for the VP/DG, highlighting the responsiveness of concerned Departments/Units within the Complex/Directorate to improve overall effectiveness.
• Maintain the VP/DG's schedule and agenda, and assist in planning appointments, meetings, and conferences.
• Support or act as the secretariat for VP/DG's meetings with the Complex/Directorate's management team and external stakeholders, and assist the VP/DG in his role as Chairman of various management committees.
• Prepare meeting agendas, ensure the availability of supporting and key documents, prepare, review, and distribute minutes, and prepare memoranda on key decisions, followed by tracking the implementation of agreed actions.
• Network with offices of senior and middle management within and across the Complex/Directorate to facilitate the implementation of VP/DG office decisions and ensure appropriate relationship management.
• Timely preparation of the VP/DG's briefing files for participation in internal and external events, and follow-up on the implementation of decisions made and instructions to be followed.
• Coordinate with concerned departments/units to relay protocol-related information for visitors, dignitaries, and diplomatic personalities meeting the VP/DG.
• Coordinate with other units of the Complex/Directorate to prepare draft mission programs and engagement plans for the VP/DG.
• Assist in monitoring the budget of the VP/DG office and support the front office team in its management.
• Assist the Front Office in organizing Complex/Directorate retreats and town halls.
• Support focal points in the VP/DG office to implement the knowledge management architecture in coordination with relevant units.
• Contribute to improving the executive information and follow-up system of the VP/DG Office by staying abreast of best practices.
• Support the development and implementation of the training plan for the Complex/Directorate.

Qualifications and Requirements

• A Bachelor's Degree in Business Administration, Economics, Finance, or any related field.
• 5 years of relevant experience.
• Experience in the operations of multilateral development banks or other International Financial Institutions is preferred.
• Experience and exposure working with senior-level executives is preferred.
• English language proficiency is mandatory.

Required Skills

• Advanced MS Office skills.
• Proficiency with ERP systems such as SAP, JIRA, Business Intelligence, and Alfresco.
• Expertise in Management of Information Systems.
• Strong Database Management skills.
• A passion for excellence.
• Excellent problem-solving abilities.
• Effective work planning and control capabilities.

Additional Information

This is a Fixed Term position at Job Grade E2, working full-time. The role is based at the Islamic Development Bank (IsDB) Headquarters in Jeddah, Saudi Arabia. The closing date for applications is 18-Jun-2026.

Candidates are required to submit a Resume/CV, a copy of their passport, and their academic certificate. The Islamic Development Bank (IsDB) does not charge any fees throughout the recruitment process and advises applicants to be wary of fraudulent publications or job offers made in its name.

• Provide a full range of executive secretarial and administrative support activities for the General Manager, including highly confidential and sensitive matters.
• Ensure all outgoing correspondence is typed, proofread, and dispatched to the highest possible standard.
• Compose and prepare routine correspondence and prepare simple interpretation of documents as requested.
• Review all incoming mail and prioritize it before forwarding to the General Manager.
• Maintain and update the calendar for appointment and meeting schedules.
• Organize travel and external business trips on behalf of the General Manager.

• College diploma in secretarial training with relevant experience.
• Fluency in both written and spoken English.
• Computer literate with typing skills of 60wpm accurately.

• Understanding Hotel Operations
• Customer Focus
• Effective Communication
• Teamwork

About the Role

Anix Global is seeking an experienced Operations Manager to lead its flexo narrow-web printing operations in Jeddah, Saudi Arabia. This role requires a hands-on professional with a strong background in strategic decision-making, production leadership, and customer-facing commercial support. The Operations Manager will be responsible for driving operational excellence, ensuring high-quality output, and fostering client relationships within the printing and packaging industry. This position demands a leader capable of managing all facets of plant operations, from production performance and process improvement to customer technical support and techno-commercial discussions, contributing to the company's growth in the Saudi Arabian market.

Key Responsibilities

• Lead and oversee all daily operations and production activities specifically related to flexo narrow-web printing.
• Ensure the consistent achievement of production targets, stringent quality standards, timely delivery schedules, and overall cost efficiency.
• Drive continuous improvement initiatives across manufacturing processes, focusing on enhancing machine utilization, minimizing waste, and boosting productivity.
• Monitor and optimize overall plant performance, including effective manpower planning, proactive maintenance coordination, and efficient workflow management.
• Support senior management in strategic and operational decision-making by providing insights derived from production, commercial, and customer requirements.
• Provide comprehensive techno-commercial support to customers, understanding their printing needs, recommending optimal solutions, and addressing technical concerns.
• Collaborate closely with sales and customer-facing teams to assist in commercial negotiations, detailed product discussions, and solution-based selling.
• Manage customer interactions concerning product performance, print quality issues, troubleshooting, and process optimization to ensure client satisfaction.
• Coordinate effectively with various internal departments, including production, quality assurance, sales, supply chain, and maintenance, to ensure seamless business operations.
• Maintain strict compliance with all safety, quality, and regulatory standards applicable within Saudi Arabia.
• Prepare and present detailed operational reports, performance reviews, and actionable improvement plans to senior management.
• Build and mentor operational teams, fostering a high-performance and customer-focused culture within the department.

Qualifications and Requirements

• Bachelor's degree in Printing Technology, Engineering, Operations Management, or a closely related field.
• A minimum of 10-12 years of progressive experience within the printing and packaging industry, with specialized expertise in flexo narrow-web printing.
• Proven track record in an operations, production, or plant management role, demonstrating leadership and accountability.
• A robust understanding of printing processes, including substrates, inks, adhesives, critical quality parameters, and effective production troubleshooting techniques.
• Demonstrated experience in making significant decision-making responsibilities at either an operational or business level.
• The ability to effectively manage day-to-day production operations and engage in customer techno-commercial interactions.
• Strong commercial awareness, with the capability to actively support customer discussions, coordinate pricing-related matters, and engage in solution-based approaches.

Required Skills

• Expertise in Operations Management and Flexo Narrow-Web Printing.
• Proficiency in Production Planning and Control, Techno-Commercial Support, and Customer Relationship Management.
• Strong capabilities in Strategic Decision-Making, Process Improvement, and Team Leadership.
• Solid understanding of Quality and Compliance Management principles.
• Knowledge of Printing Technology, Engineering, and Operations Management principles.
• Skills in Production Leadership and Customer-Facing Commercial Support.
• Experience in Plant Operations Management, Production Performance Management, and Process Improvement.
• Ability to provide Customer Technical Support and lead Techno-Commercial Discussions.
• Deep knowledge of Printing Processes, Substrates, Inks, Adhesives, Quality Parameters, and Production Troubleshooting.
• Aptitude for Decision-Making, Commercial Awareness, and Pricing Coordination.
• Skills in Solution-Based Engagement, optimizing Manufacturing Processes, Machine Utilisation, Waste Reduction, and Productivity Improvement.
• Proficiency in Manpower Planning, Maintenance Coordination, and Workflow Efficiency.
• Competence in Strategic and Operational Decision-Making, understanding Commercial and Customer Requirements.
• Ability to understand Customer Needs, recommend Solutions, and resolve Technical Concerns.
• Skills in Sales Coordination, Product Discussions, and Solution Selling.
• Experience in handling Product Performance, Print Quality Troubleshooting, and Process Optimization.
• Proficiency in Internal Team Coordination, Quality Assurance, Supply Chain Coordination, Safety Compliance, and Regulatory Standards Compliance.
• Ability to prepare Operational Reports, conduct Performance Reviews, and develop Improvement Plans.
• Skills in Team Mentoring, building High-Performance Cultures, and fostering Customer-Focused Cultures.
• Hands-on knowledge of Flexo Narrow-Web Equipment and Production Environments.
• Confidence in Customer Dealing, providing Technical Clarifications, and contributing to Business Growth.
• Capability for Ownership Taking, Sound Decision Making, and Cross-functional Coordination.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires over 10 years of experience in the field.

• Provide general administrative and office support to ensure smooth daily operations.
• Assist with document preparation, filing, and correspondence.
• Coordinate meeting schedules, visitor logistics, and office supplies.
• Liaise with KAUST administrative departments and external vendors as needed.
• Support onboarding and logistics for visiting staff or project partners.
• Perform other administrative duties as required by the office manager or team.

• Saudi national (required).
• Based at or near KAUST (Thuwal) or willing to commute.
• Strong organizational and communication skills in English and Arabic.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Prior administrative or office coordination experience preferred.
• Professional, reliable, and able to work independently with minimal supervision.

• Flexible part-time schedule (2 days per week).
• Collaborative and professional working environment.
• Competitive compensation aligned with experience and qualifications.
• Opportunity to be part of an exciting new initiative at KAUST.

About the Role

Raffles Hotels & Resorts is seeking a Front Office Supervisor for the Raffles Hotel Jeddah, located in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring exceptional guest experiences and upholding the high standards of customer service associated with the Raffles brand. The role contributes to the seamless operation of the front desk and the overall luxury experience expected by guests in Jeddah.

The Raffles Hotel Jeddah aims to deliver expert service and world-class luxury. As a Front Office Supervisor, you will be part of a team dedicated to providing trademark elegance and special touches, complementing the charm of the Jeddah region. Your leadership and commitment to guest satisfaction will be key in maintaining the brand's high standards.

Key Responsibilities

• Oversee and coordinate all front office operations, including reception, concierge, and guest services.
• Supervise, train, and mentor front office staff to ensure high-quality service standards.
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally.
• Handle guest complaints and resolve issues promptly and effectively.
• Ensure accurate and timely completion of all front office administrative tasks.
• Collaborate with other departments to provide seamless guest experiences.
• Monitor and maintain front office inventory and supplies.
• Implement and uphold hotel policies and procedures.
• Assist in creating work schedules and managing staff performance.
• Stay updated on local events and attractions to provide guests with relevant information.

Qualifications and Requirements

• Saudi nationality is required for this position.
• Proven experience in hotel front office operations, with at least 2-5 years in a supervisory role.
• A Bachelor's degree in Hospitality Management or a related field is preferred.
• Flexibility to work various shifts, including weekends and holidays.

Required Skills

• Exceptional customer service skills with a professional and friendly demeanor.
• Strong leadership and team management abilities.
• Exceptional communication skills in both Arabic and English.
• Proficiency in hotel management software and computer systems.
• Keen attention to detail and excellent problem-solving skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Knowledge of Saudi hospitality standards and cultural norms.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. As a Raffles employee, you will embody and convey the brand and company mindset through a dedicated service culture. Relevant hospitality certifications are considered a plus.

• Manage and oversee all hotel operations during the night shift
• Ensure exceptional guest experience and handle any issues or complaints promptly
• Supervise Front Office, Housekeeping, Security, and other departments on duty
• Review and oversee night audit processes and financial reporting
• Ensure compliance with safety, security, and emergency procedures
• Act as the Manager on Duty during overnight hours
• Coordinate with department heads for seamless shift handovers
• Maintain and enforce brand standards at all times

• Previous experience in a similar role or as Night Manager within a luxury hotel environment
• Strong leadership and problem-solving skills
• Excellent communication and interpersonal abilities
• Solid understanding of hotel operations and night audit procedures
• Ability to work independently and make sound decisions under pressure
• Proficiency in PMS systems
• Fluency in English; additional languages are an advantage

• Opportunity to be part of a world-class luxury hospitality brand
• Career development and growth opportunities
• Competitive salary and benefits
• Accommodation and transportation provided by the hotel
• 30 days annual leave
• Unique experience working at the Red Sea Project

About the Role

Le Méridien Hotels & Resorts is seeking a Reservations Manager for its Makkah, Saudi Arabia location. This management position is responsible for overseeing reservations sales, driving revenue, and ensuring customer loyalty through service excellence. The role requires an understanding of market dynamics, revenue maximization, and team leadership to achieve departmental objectives.

Key Responsibilities

• Solicit and manage reservations sales opportunities to meet personal and property revenue goals.
• Provide training and assign tasks to Reservations Sales staff.
• Actively up-sell to maximize revenue from each business opportunity.
• Achieve personal and team revenue targets.
• Foster customer loyalty by delivering service excellence in every interaction.
• Grow account share on behalf of the company by providing service to customers.
• Identify new reservations sales business to achieve revenue goals.
• Analyze market conditions, including competitor strengths and weaknesses, economic trends, and supply and demand, to strategize sales efforts.
• Secure the most advantageous opportunities for the property based on market conditions and property needs.
• Monitor same-day selling procedures to maximize room revenue and control property occupancy.
• Understand the property’s target customer and their service expectations, and tailor solutions to meet their business needs.
• Respond to incoming reservations sales opportunities that fall outside standard parameters.
• Utilize negotiation and creative selling skills to close business and negotiate contracts.
• Effectively leverage sales resources and administrative support staff.
• Assist in monitoring group reservation forecast data.
• Coordinate with sales and Convention Services to process rooming lists and reservation cards.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Assist with monitoring the accuracy of reservation sales orders within tracking systems.
• Track no-show reservations and process charges as required.
• Verify daily arrivals to ensure correct billing instructions are applied to reservations.
• Manage the waitlist and prioritize contact order.
• Prepare work and maintenance orders.
• Support customer loyalty and brand standards through service excellence.
• Provide excellent customer service consistent with brand standards.
• Execute customer service to drive satisfaction and loyalty by assisting customers and ensuring their satisfaction.
• Set a positive example for guest relations.
• Serve customers by understanding their needs, recommending features and services, and building relationships.
• Handle guest complaints and disputes following established procedures.
• Monitor reservations sales agents during phone calls.
• Develop, implement, and maintain a departmental orientation program for new hire training.
• Utilize available on-the-job training tools for employees.
• Create monthly labor schedules for the team.
• Utilize applicable intranet for resources and information.
• Create contracts as required.

Qualifications and Requirements

• High school diploma or GED; no work experience required.
• OR
• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major.
• 2 years of experience in sales and marketing, guest services, front desk, or a related professional area.

Required Skills

• Reservations Sales
• Customer Loyalty
• Revenue Management
• Customer Service Excellence
• Negotiating Skills
• Sales Acumen
• Training and Development
• Human Resource Management

Work Environment

This is a full-time, management position located in Makkah, Saudi Arabia. The role is not remote. The position is on a contract basis.

Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated and is committed to non-discrimination on any protected basis.

About the Role

Stranger Soccer is seeking an ambitious and entrepreneurial individual to serve as the License Owner / Operator for its football experience platform in Jeddah, Saudi Arabia. This role offers the opportunity to build a business centered around a passion for football, leveraging Stranger Soccer's established global brand and technology. The position requires independent operation and management of all business aspects, supported by Stranger Soccer's headquarters.

Role Overview

The License Owner / Operator will be responsible for establishing and managing a comprehensive football ecosystem within Jeddah. This involves overseeing operations, implementing marketing strategies, and building a local team. The role is designed for individuals with a strong understanding of football culture, local market insights, and a drive to create a meaningful venture.

Key Responsibilities

• Oversee the complete operational management of the Stranger Soccer platform in Jeddah.
• Develop and implement local marketing strategies to drive user acquisition and engagement.
• Recruit, train, and manage a local team to ensure high-quality game experiences.
• Manage the day-to-day business operations, ensuring a sustainable and growing venture.
• Foster and grow the football community within Jeddah through the Stranger Soccer platform.
• Ensure all games delivered through the platform meet Stranger Soccer's consistent, high-quality standards.

Qualifications and Requirements

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, with a strategic mindset.
• An entrepreneurial spirit and the drive to operate independently.
• A desire for ownership, impact, and tangible results.
• Strong local insight into the Jeddah market.
• Experience Required: 0-1 years.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy
• Team Recruitment and Management

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

To Express Interest

For more information and to express your interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

• Manage and oversee daily operational transactions in accordance with company policies and procedures.
• Accurately input and update sales transactions within the designated systems (installment sales system).
• Coordinate closely with the Sales team to track deal progress and address any delays or issues.
• Review all sales-related documents and real estate unit documentation to ensure completeness and accuracy.
• Prepare and generate periodic reports related to operations and collections.
• Execute real estate transaction procedures as directed by management.
• Ensure compliance with internal policies, procedures, and collection guidelines.
• Support continuous improvement of operational efficiency and recommend process enhancements.

• Bachelor’s degree in Accounting or a related field.
• 3 to 5 years of experience in operations, collections, or a related field.

• Advanced proficiency in computer applications and operational systems.
• Strong understanding of financial processes and collection procedures.
• Excellent communication and coordination skills across departments.
• Strong analytical thinking and problem-solving abilities.
• Effective time management, organization skills, and ability to work under pressure.
• Good command of the English language.
• Basic knowledge of sales and marketing principles.

• Provide administrative support to ensure efficient operation of the office.
• Assist in managing schedules, communications, and fulfilling administrative tasks.
• Collaborate with colleagues to foster a productive work environment.

About the Role

HR Support Recruitment is seeking an Area Supervisor on behalf of The Arabian Gates for Beverage Services Company, a leader in beverage services operating internationally recognized brands such as Starbucks, Costa Coffee, and Baskin Robbins. This role is essential for overseeing the operational performance and success of multiple branches within Jeddah, Saudi Arabia. The position requires a professional with a strong background in multi-branch operations management, adept at leading teams, monitoring performance, and ensuring exceptional customer experiences.

Key Responsibilities

• Supervise the overall performance of multiple branches and monitor daily operations to ensure efficiency and productivity.
• Drive the achievement of sales targets and Key Performance Indicators (KPIs) across all assigned branches.
• Lead, train, and motivate store teams to foster a high-performance culture and ensure excellent service delivery.
• Continuously monitor service quality and customer experience to uphold brand standards and enhance customer satisfaction.
• Conduct regular store visits to ensure strict compliance with operational standards, policies, and procedures.
• Coordinate effectively with different departments to provide necessary support and address operational needs promptly.

Qualifications and Requirements

• Possess 2 to 5 years of relevant experience in branch supervision or area management.
• Demonstrate prior experience within the food and beverage or retail sectors.
• Exhibit strong leadership capabilities and excellent organizational skills.
• Hold a valid Saudi driving license and preferably own a car.
• Be able to travel within the Jeddah region as required by the role.
• Possess excellent communication skills, enabling effective interaction with staff and stakeholders.

Required Skills

• Leadership and team motivation
• Branch supervision and area management
• Operational performance monitoring
• Sales target achievement
• Customer service quality assurance
• Organizational and planning abilities
• Effective communication
• Experience in the food & beverage sector
• Experience in the retail sector

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The Area Supervisor will be responsible for operations within Jeddah and Makkah. The role requires travel within the Jeddah region as needed.

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as the License Owner/Operator for Jeddah, Makkah, Saudi Arabia. This role involves establishing and managing a local Stranger Soccer football experience platform, making casual football accessible through a mobile application. This is an opportunity to own and operate a venture with the support of a global brand, managing local operations, marketing, and team recruitment, while receiving guidance and resources from Stranger Soccer headquarters.

Key Responsibilities

The responsibilities for this role encompass the full scope of business ownership and operational management for Stranger Soccer in Jeddah. These include:

• Overseeing all operational aspects of the Stranger Soccer platform within Jeddah.
• Developing and executing local marketing strategies to drive user acquisition and engagement.
• Recruiting, training, and managing a local team to ensure high-quality game experiences.
• Managing the day-to-day business operations to ensure a seamless experience for players.
• Leveraging the Stranger Soccer technology platform to facilitate game bookings and player participation.
• Ensuring consistent, high-quality football experiences for all users.
• Acting as the primary point of contact and local representative for Stranger Soccer.
• Contributing to the growth and success of the Stranger Soccer brand in the Saudi Arabian market.

Qualifications and Requirements

Candidates should possess the following attributes and experience:

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, indicating a capacity for strategic planning and execution.
• An entrepreneurial mindset, with a drive to build and operate an independent venture.
• The ability to manage operations effectively.
• Proficiency in marketing strategies and implementation.
• Experience in team recruitment and management.
• A desire for ownership and a commitment to achieving tangible results.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy and Execution
• Team Recruitment and Development

About Stranger Soccer

Stranger Soccer is a global platform that has facilitated over 100,000 games in more than 10 cities worldwide. This role offers a business opportunity for individuals looking to make an impact in their local community and the football landscape. For more information and to express interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

Longines Watch Co. Francillon Ltd. is seeking a dynamic and experienced Boutique Manager to lead its prestigious boutique in Jeddah, Makkah, Saudi Arabia. This full-time role is pivotal in driving sales excellence, cultivating exceptional client experiences, and upholding the esteemed reputation and standards of the Longines brand. The Boutique Manager will be instrumental in achieving commercial objectives, fostering strong client relationships, leading and developing the boutique team, and ensuring seamless operational execution, all while embodying the heritage, elegance, and core values of Longines.

Key Responsibilities

• Achieve and exceed boutique sales targets, Key Performance Indicators (KPIs), and profitability objectives.
• Monitor and analyze sales performance, including conversion rates, Average Transaction Value (ATV), and Units Per Transaction (UPT).
• Analyze sales reports, market trends, and customer insights to identify and capitalize on growth opportunities.
• Develop and implement strategic action plans to maximize boutique performance and achieve all commercial objectives.
• Drive initiatives focused on client acquisition and customer retention to build a loyal customer base.
• Ensure the delivery of exceptional customer experiences across all client touchpoints within the boutique.
• Effectively communicate and promote Longines' rich heritage, exquisite craftsmanship, diverse collections, and brand values to clients.
• Develop and nurture strong, long-term relationships with VIP and loyal customers.
• Lead CRM and clienteling activities to enhance customer loyalty and engagement.
• Ensure prompt and effective follow-up on all customer inquiries and after-sales service requests.
• Support the planning and execution of boutique events and customer engagement activities.
• Lead, coach, motivate, and develop the boutique team to foster a high-performing environment.
• Conduct regular performance reviews, coaching sessions, and development discussions with team members.
• Monitor team productivity and individual sales performance, providing constructive feedback.
• Support recruitment, onboarding, and ongoing training initiatives for the boutique staff.
• Foster a culture of accountability, teamwork, and unwavering service excellence within the team.
• Contribute to succession planning and talent development strategies within the boutique.
• Oversee daily boutique operations, including inventory management, cash handling, and reporting.
• Ensure strict compliance with all company policies, security procedures, and brand standards.
• Monitor stock levels, manage replenishments, facilitate transfers, and maintain high inventory accuracy.
• Ensure appropriate scheduling and adequate staffing coverage during operating hours.
• Maintain boutique security, protect company assets, and implement operational controls.
• Ensure timely resolution of operational and maintenance issues within the boutique.
• Ensure the accurate execution of Longines' visual merchandising guidelines.
• Maintain the highest standards of boutique presentation, cleanliness, and professional appearance.
• Support product launches, marketing campaigns, and promotional activities within the boutique.
• Ensure all product displays consistently reflect brand standards and commercial priorities.
• Prepare and review comprehensive boutique performance reports.
• Analyze KPIs to identify areas for improvement and implement corrective actions.
• Provide regular business updates and insights to the Brand Manager.
• Support budgeting, forecasting, and sales planning activities for the boutique.
• Recommend initiatives to enhance operational efficiency and drive sales performance.

Qualifications and Requirements

• A Bachelor's Degree in Business, Management, Marketing, or a related field is preferred.
• A minimum of 8 years of retail experience with a proven track record of leadership success.
• Experience in luxury retail, specifically within the watches, jewelry, or premium retail sectors, is highly preferred.
• Strong leadership, communication, and people management skills are essential.
• Demonstrated strong commercial awareness and robust sales management capabilities.
• Proficiency in using retail systems and Microsoft Office applications.
• Fluency in English is required; proficiency in Arabic is preferred.

Required Skills

• Sales Management
• Client Relationship Management
• Team Leadership
• Coaching & Development
• Decision Making
• Accountability
• Performance Management
• Business Development
• Clienteling
• Commercial Awareness
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Problem Solving
• Microsoft Office Suite

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience. The company is Longines Watch Co. Francillon Ltd.

About the Role

Panda Retail Company, a member of the Savola Group, is seeking a Regional Training Manager to lead the 'Store of Learning' initiative for the West region. This role is responsible for the successful delivery and facilitation of Panda Academy programs, ensuring high-quality learning experiences and aligning training with business capability development priorities. The position aims to foster a culture of continuous learning and operational excellence across stores and facilities.

Key Responsibilities

• Lead and facilitate a range of training programs, including leadership, technical, operational, and business-focused sessions, within the Panda Academy framework.
• Ensure effective delivery of learning solutions through classroom sessions, virtual learning, blended approaches, and on-the-job training.
• Contribute to the creation of engaging and learner-centered training experiences.
• Manage the academy's training schedules, deployment plans, calendars, and associated delivery activities.
• Coordinate the implementation of training initiatives across stores, regions, distribution centers, and corporate functions.
• Oversee the operational management of all academy programs and learning initiatives.
• Manage and support Learning Facilitators and coordinate the participation of Subject Matter Expert (SME) Trainers.
• Provide coaching and guidance to facilitators and SMEs on facilitation standards and learner engagement techniques.
• Support Train-the-Trainer initiatives and participate in facilitator capability development activities.
• Monitor learner engagement, attendance, participation rates, and the overall effectiveness of training programs.
• Gather learner feedback and implement continuous improvement initiatives.
• Ensure academy facilitation standards and learning quality measures are consistently met.
• Collaborate with business leaders to understand and support critical capability development priorities.
• Liaise with Learning Design teams to ensure learning solutions align with operational needs and strategic business requirements.
• Support the implementation of business-driven capability initiatives.
• Assist in generating academy reports, tracking training performance metrics, and measuring learning impact.
• Identify opportunities to enhance delivery effectiveness, improve learner experience, and optimize operational efficiency.
• Contribute to the enhancement of academy processes, learning standards, and facilitation practices.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, Education, or Learning & Development is required.
• A minimum of 5 years of progressive experience in Learning & Development, training operations, facilitation, or capability development.
• Experience within the retail, FMCG, hospitality, or service industries is highly preferred.
• Experience managing training delivery across multiple geographical locations is considered an advantage.
• Previous experience facilitating leadership or operational programs is preferred.

Required Skills

• Proficiency in Training Facilitation and Learning Delivery Management.
• Strong Coaching & Feedback capabilities.
• Excellent Communication & Presentation Skills.
• Demonstrated Learning Agility and a commitment to Continuous Improvement.
• Effective Collaboration and strong Operational Awareness.
• Proficiency in Microsoft Office Suite.
• Familiarity with Digital Learning Platforms and Virtual Learning Tools.
• Strong English Communication Skills.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role will involve travel to various locations within the Jeddah and Makkah regions.

Additional Information

Training or facilitation certifications are preferred. Digital learning or instructional delivery certifications are considered an advantage.

About the Role

OMEGA SA is seeking a dynamic Assistant Store Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Boutique Manager in achieving business objectives, driving sales performance, and maintaining exceptional client experience standards. The Assistant Store Manager will oversee daily boutique operations, foster team performance, ensure operational excellence, and act as the designated leader in the Boutique Manager's absence. This role is crucial for upholding OMEGA's prestigious brand image and delivering unparalleled luxury service.

Key Responsibilities

• Support the achievement and exceedance of boutique sales targets and Key Performance Indicators (KPIs).
• Monitor daily sales performance and assist in implementing action plans to drive results.
• Contribute to maximizing conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Actively participate in sales activities and client engagement initiatives to foster strong customer relationships.
• Support the sales team in identifying opportunities to enhance boutique performance.
• Conduct daily sales briefings and follow up on team performance to ensure alignment with goals.
• Ensure exceptional luxury service standards are consistently delivered to all clients.
• Effectively communicate OMEGA's heritage, innovation, and brand storytelling during client interactions.
• Build and maintain strong relationships with key clients and VIP customers.
• Support Customer Relationship Management (CRM) activities and client development initiatives.
• Monitor follow-up activities and client engagement programs to ensure client satisfaction.
• Ensure after-sales follow-up is completed according to company standards.
• Support the daily supervision of boutique staff, ensuring adherence to brand standards and operational procedures.
• Act as the Boutique Manager's deputy in their absence, ensuring seamless operations.
• Assist in the onboarding, coaching, and development of Sales Associates to enhance their skills and performance.
• Monitor staff performance and provide constructive feedback to foster growth and accountability.
• Promote teamwork, accountability, and a positive working culture within the boutique.
• Support the execution of training initiatives and product knowledge development for the team.
• Support daily boutique operations and the implementation of operational controls.
• Oversee cash handling, stock management, and reporting activities with accuracy and integrity.
• Ensure strict compliance with OMEGA policies, procedures, and security standards.
• Monitor inventory accuracy, manage stock transfers, replenishments, and conduct stock counts.
• Coordinate with logistics and support functions to ensure operational efficiency.
• Support the execution of opening and closing procedures for the boutique.
• Support the implementation of OMEGA's visual merchandising guidelines to maintain brand aesthetics.
• Ensure boutique displays reflect current campaigns and brand standards effectively.
• Monitor boutique presentation, cleanliness, and overall luxury atmosphere.
• Support product launches, activations, and marketing initiatives within the boutique.
• Ensure consistent execution of brand image standards across all touchpoints.
• Act as a communication bridge between management and boutique staff, facilitating clear information flow.
• Participate in management meetings, briefings, and performance discussions.
• Provide recommendations to improve boutique performance and client experience.
• Support the execution of management action plans and operational initiatives.

Qualifications and Requirements

• A Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
• A minimum of 3 to 5 years of experience in luxury retail is required.
• A minimum of 1 year of experience in a supervisory or senior sales position is necessary.
• Experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly preferred.
• Strong communication, coaching, and leadership skills are essential.
• A strong understanding of luxury service principles and clienteling techniques is required.
• Fluency in English is mandatory; proficiency in Arabic is preferred.

Required Skills

• Sales Performance
• Client Experience Management
• Team Supervision and Development
• Boutique Operations and Administration
• Visual Merchandising Execution
• Effective Communication
• Coaching and Mentoring
• Leadership and Motivation
• Clienteling and Relationship Building
• CRM Management
• Adherence to Luxury Retail Standards
• Inventory Awareness and Control
• Reporting and Data Analysis
• Compliance and Internal Controls

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working within a luxury retail environment, supporting daily boutique operations and client engagement.