Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

PERSONAL TRAITS:

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.