Customer Services Specialist📣 Job Ad

Join Pacific International Lines as a Customer Service Executive
We are seeking proactive individuals to drive innovation and sustainable shipping solutions. At PIL, you'll be part of a team that values pioneering ideas and challenges the status quo. This position is located in Dammam, Saudi Arabia, where you will be the primary point of contact for customers, ensuring exceptional service and managing bookings and shipment processes.

Key Responsibilities

• Customer Interaction & Issue Resolution: Respond to customer inquiries via phone, email, and in-person with professionalism. Handle escalated inquiries, track shipments, and maintain accurate records.
• Booking & Documentation: Manage booking creation and amendments, process export documentation, and handle special cargo approvals.
• Operational Coordination: Coordinate with internal departments and global offices to ensure efficient shipment handling and resolution of issues.
• Reporting & Analysis: Prepare reports on customer service activities and evaluate shipment requests.
• Collaboration & Continuous Improvement: Work closely with Sales and Operations teams, conduct joint meetings, and mentor junior staff.

Must Have

• Bachelor’s degree in Business, Logistics, or a related field.
• Minimum 3 years of customer service experience in shipping or logistics.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us
Be part of a leading global carrier focused on sustainability and innovation. Enjoy opportunities for professional growth in a dynamic environment.

Join Emdad By Elm as a Customer Service Specialist! We are seeking an enthusiastic and skilled mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery.

Role Overview: As a Customer Service Specialist, you will create a warm and professional atmosphere for our clients, ensuring they receive thorough support and informed guidance about our services. Your proficiency in Microsoft Excel and PowerPoint will enable you to effectively communicate and engage with both internal teams and customers.

Key Responsibilities:

• Greet customers warmly to create a positive first impression.
• Listen actively to customer inquiries and provide relevant information about services.
• Resolve customer issues promptly to ensure satisfaction.
• Prepare basic reports in Excel to track inquiries and service performance.
• Develop engaging presentations for internal and external communication.
• Collaborate with team members to enhance customer service protocols.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to manage customer relationships effectively.

About Emdad By Elm: Established in 2014, Emdad is a subsidiary of Elm, specializing in business solutions. Our team aims to deliver top-quality services, enhancing growth and productivity for individuals and organizations while making a sustainable impact.

Join Our Team as a Customer Service Representative!
We are excited to announce that Namaya Investment is looking for passionate Customer Service Representatives to join our expanding team!

About Us:
Namaya Investment is a fully Saudi platform providing access to global markets including currencies, commodities, indices, gold, and oil. We pride ourselves on offering a transparent, secure, and commission-free trading environment that is fully compliant with Islamic Shariah principles.

The Role:
As the voice of Namaya, you will be the bridge between our company and our valued clients. Your responsibilities will include:

• Providing top-tier first-level support via live chat, email, and phone.
• Balancing customer needs with company guidelines professionally.
• Communicating clearly in both Arabic and English.
• Ensuring compliance with Cyprus and global regulations.
• Delivering a “WOW” service experience that exceeds expectations.

Requirements:
📍 Location: Based in Dammam or Riyadh.
Excellent command of Arabic and English.
Flexibility to work shifts and weekends (5 working days per week).
A basic understanding of financial markets.
Previous experience in customer service.
Highly motivated with a service-oriented mindset.

Ready to start your journey with us? Apply now!