Call center agent Jobs in Jeddah

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Provide accurate and timely information to customers while ensuring high levels of satisfaction.
• Resolve customer complaints by investigating problems, developing solutions, and taking appropriate actions.
• Follow up with customers on unresolved issues to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and departments to resolve customer issues effectively.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies for accurate customer information.
• Adhere to call center scripts and guidelines to ensure quality service.
• Meet or exceed call center performance metrics.

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in one of the following languages: Turkish, French, Malay, Urdu, Japanese, Chinese, Spanish.
• Strong problem-solving abilities and decision-making skills.
• Able to work in a fast-paced environment with strong attention to detail.
• Ability to multitask and prioritize effectively.
• Positive and professional attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with call center software and computer applications.
• Strong knowledge of customer service principles.

Hello,
We are looking for amazing employees in customer service!

Main job responsibilities:
1- Responding to customer inquiries
2- Responding to and solving the problems faced by customers
3- Providing offers and ideas suitable for customers from your perspective
4- Helping the company grow by providing the best customer service

Note (Having previous experience gives you a better chance of final acceptance)