Call Center Agent Jobs in Riyadh

Requirements:

• Diploma or Bachelor's degree in a relevant field.

• Previous experience in customer service, call centers, or patient coordination, preferably in the healthcare sector.

• Excellent communication skills and the ability to deal professionally with patients and clients from various backgrounds.

• Good knowledge of health services, patient registration procedures, and related systems and regulations.

• Proficiency in using computers, Microsoft Office programs, electronic medical records systems, and appointment systems.

• Excellent data entry, documentation, and reporting skills with attention to detail.

• Ability to clearly and professionally explain health services and programs.

• Good organizational and administrative skills and the ability to manage multiple tasks simultaneously.

• Ability to work under pressure and achieve the required goals and performance indicators.

• Experience in making and receiving phone calls, booking appointments, and following up with clients or patients.

• Ability to maintain confidentiality and adhere to data protection and privacy policies.

• Good problem-solving skills and the ability to handle inquiries and escalate cases when necessary.

• Proficiency in Arabic, and preferably proficiency in English speaking and writing.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through flexible Buy Now, Pay Later options. The company partners with major brands and serves millions of users. Some financial products offered by Tabby may include interest charges. We are seeking a motivated and professional Saudi National to join our Customer Support Operations department as a Customer Service Representative in Riyadh. This role is designed for individuals committed to delivering excellent service and eager to grow within a dynamic company.

Key Responsibilities

• Provide comprehensive customer support via phone, chat, and email, communicating effectively in both Arabic and English.
• Address customer inquiries and resolve issues efficiently to ensure a positive customer experience.
• Adhere to established guidelines and utilize provided tools to deliver prompt and accurate assistance.

Qualifications and Requirements

• Fluency in spoken and written Arabic and English is essential, with a minimum B2 level proficiency in English.
• Willingness and ability to work rotational shifts and report to the office as required.
• Demonstrated helpfulness, composure under pressure, quick learning ability, and a serious approach to work responsibilities.
• Readiness to handle challenging conversations, meticulously follow processes, and maintain a positive attitude during demanding periods. This role involves direct customer service that can be stressful, particularly during peak times.

Required Skills

• Customer Support
• Problem Solving
• Communication

Work Details and Compensation

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. Compensation ranges from SAR 6,000 to SAR 7,500 per month. This includes a base salary of SAR 6,635 gross, a language allowance of up to SAR 500 gross based on proficiency, and a performance bonus of up to 10% of the base salary.

Training and Onboarding

The role includes a paid, 3-week training program conducted in the office. Following training, there will be a 3-week nesting period where new hires will handle live customer cases with close support.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through Buy Now, Pay Later solutions. The company partners with major brands and serves a large customer base across the region. This is an opportunity to begin a career in customer support within Tabby's Customer Support Operations team in Riyadh. The company emphasizes providing necessary tools, support, and rewards for professional growth to individuals committed to their work.

Key Responsibilities

• Provide customer support through phone, chat, and email in both Arabic and English.
• Address customer inquiries and resolve issues to ensure a positive customer experience.
• Follow established guidelines and utilize provided tools for accurate and efficient customer assistance.

Qualifications and Requirements

• Proficiency in speaking and writing both Arabic and English, with English at a B2 level or above.
• Availability for 24/7 rotational shifts and the ability to work from the office.
• Eligibility for Saudi Nationals only.

Required Skills

• Excellent communication skills in Arabic and English.
• Strong customer support and service orientation.
• Effective problem-solving abilities.
• Demonstrated quick learning capabilities.
• Professionalism and a serious approach to work.
• Ability to remain calm and composed under pressure.

Work Location and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires working from the office. The salary range for this position is SAR 6,000 - SAR 7,500 per month. The application deadline is 30 June 2026.

Recruitment Day Information

Tabby is hosting a Recruitment Day for this role. Interested candidates are invited to attend on the following dates:

• Dates: February 11th and 12th, 2026
• Time: 09:00 AM – 5:00 PM
• Address: QQF4+4CJ, Al Hamra, Riyadh 13217

Walk-in interviews are welcome during the specified recruitment days.

We are looking for employees to join our distinguished team, where we pay great attention to accuracy and quality in all aspects of our work, and we consider precise details the basis of our success.

Working hours:

• Six days a week, eight hours a day.
• Evening shift from 3 PM to 11 PM.

Responsibilities:

• Receive all customer inquiries about products and services, and respond to them quickly and accurately.
• Handle incoming orders via phone or WhatsApp, and accurately record them in the system.
• Follow up with customers after purchases to ensure their satisfaction with the service provided.
• Handle complaints and feedback effectively and quickly, and ensure they are resolved satisfactorily.
• Coordinate with different departments to ensure the best possible service is provided.

Required Qualifications:

• Previous experience in customer service.
• Strong communication skills, and the ability to deal with customers effectively.
• Ability to work under pressure, and manage time effectively.

Advantages:

• Fixed salary (to be determined during the interview)
• Health insurance
• Annual leave
• Monthly commissions (after passing the trial period)

Job Title: Customer Service Representative
Job Type: Full-time
Location: Riyadh – Al Masaneh District

About the Job

Experienced Customer Service Representative to join the team, responsible for managing customer interactions across various digital channels, with practical experience in using WhatsApp Business API from Meta and automation tools to improve customer experience and operational efficiency.

Key Responsibilities

• Respond to customer inquiries and follow up on orders professionally.
• Manage customer conversations via WhatsApp Business API.
• Prepare and follow up on automation flows.
• Coordinate with sales and marketing teams to improve customer experience.
• Handle and resolve complaints and inquiries efficiently.
• Monitor performance indicators and customer satisfaction.
• Document conversations and data within approved systems.
• Contribute to the development and improvement of customer service procedures.

Required Qualifications

• At least two years of experience in customer service or digital communication channel management.
• Practical experience in WhatsApp Business API (Meta).
• Good knowledge of automation systems and automated conversation management.
• Excellent communication skills in Arabic.
• Proficiency in using computers and digital systems.
• Ability to work in a team and handle work pressure.

Additional Benefits

• Experience in CRM systems.
• Proficiency in English.
• Experience in the retail or e-commerce sector.

About the Role

NextEra is seeking to hire four Contact Center Agents to join their IT team in Riyadh, Saudi Arabia. This role is integral to an integrated Contact Center & Service Desk, providing 24x7 frontline omni-channel IT support. The Contact Center Agent will be responsible for handling a wide range of user queries, incidents, and service requests across multiple communication channels, acting as the primary point of contact for IT support. This position bridges the functions of L1/L2 Service Desk, Field/Desktop Support, and SRE/Reliability Operations, offering a comprehensive IT support experience. The ideal candidate will be adept at troubleshooting, resolving issues efficiently, and ensuring high levels of customer satisfaction while adhering to strict Service Level Agreements (SLAs).

Key Responsibilities

• Serve as the Single Point of Contact (SPOC) for all IT support requests.
• Manage omni-channel interactions including voice, email, chat, portal, and WhatsApp.
• Perform accurate ticket logging, categorization, and prioritization within the ITSM tool.
• Provide first-level troubleshooting and resolution (L1) for IT incidents and service requests.
• Execute Incident Management processes, including triage and first response.
• Handle Request Fulfillment for standard IT service requests.
• Strive to achieve First Call Resolution (FCR) for a significant percentage of incoming queries.
• Escalate complex technical issues to L2/L3 teams according to defined procedures.
• Maintain up-to-date and accurate documentation and contribute to knowledge base updates.
• Support the adoption of self-service options and guide users on AI/chatbot functionalities.
• Provide dedicated support for VIP and high-priority users when required.
• Ensure strict adherence to SLA targets and maintain high-quality service standards.

Qualifications and Requirements

• A graduate degree, preferably in IT or Computer Science.
• 2 to 4 years of experience in a Service Desk or Contact Center environment.
• Proven experience in handling IT support requests across various channels.
• Familiarity with ITSM tools such as ServiceNow or equivalent.
• Basic knowledge of Active Directory, M365, and end-user computing fundamentals.
• ITIL Foundation certification is preferred.

Required Skills

• Expertise in omni-channel IT support, including voice, chat, email, and portal channels.
• Proficiency in handling user queries, incidents, and service requests.
• Strong customer handling and communication skills.
• Bilingual proficiency in both Arabic and English is essential.
• Experience with Service Desk operations, Field/Desktop Support, and an understanding of SRE/Reliability Operations.
• Ability to perform ticket logging, categorization, and prioritization.
• Skilled in first-level troubleshooting and resolution (L1).
• Competence in Incident Management, Request Fulfillment, and Triage & First Response.
• A focus on achieving high First Call Resolution (FCR) rates.
• Capability to escalate issues effectively to L2/L3 teams.
• Proficiency in maintaining documentation and updating knowledge bases.
• Experience in supporting self-service adoption and AI/chatbot guidance.
• Ability to provide specialized handling for VIP/high-priority users.
• Commitment to meeting SLA targets and quality standards.

Work Environment and Location

This is a contract position located in Riyadh, Saudi Arabia. The role requires a commitment to providing 24x7 support, ensuring continuous service availability.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through flexible options like Buy Now, Pay Later. The company partners with major brands and serves millions of customers. Tabby is hosting a Recruitment Day for Customer Service Representatives in Riyadh, offering an opportunity to begin a career within a dynamic environment. As a financial company, some products may involve interest charges.

This role is distinct from a standard call center position. The company seeks motivated, professional individuals committed to providing excellent customer service and eager for growth within the company. The Customer Service Representative will be a key member of the Customer Support Operations team, contributing to a positive customer experience.

Key Responsibilities

• Provide customer support through phone, chat, and email in both Arabic and English.
• Address customer inquiries, resolve issues effectively, and ensure a positive customer experience.
• Adhere to established guidelines and utilize provided tools for accurate and efficient customer assistance.

Qualifications and Requirements

• Saudi Nationals only.
• Proficiency in spoken and written Arabic and English; English proficiency should be B2 level or above.
• Willingness and ability to work 24/7 rotational shifts.
• Ability to work from the office located in Riyadh.
• Demonstrated helpfulness and a calm demeanor when handling pressure.
• Capacity for quick learning and a serious, professional approach to work.

Required Skills

• Excellent communication skills in both Arabic and English.
• Strong customer support and service orientation.
• Effective problem-solving abilities.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. The monthly salary ranges from SAR 6,000 to SAR 7,500.

Recruitment Day Details:

• Dates: February 1st to February 4th
• Time: 09:00 AM – 5:00 PM
• Address: https://******************************

The application deadline is June 20, 2026.

About the Role

Watan First Human Resources is seeking a dedicated Customer Experience Specialist to join our team in Riyadh, Saudi Arabia. This full-time position focuses on enhancing customer satisfaction and ensuring a smooth customer journey across all interaction points. The role involves actively engaging with customers, resolving their issues, and contributing to the continuous improvement of our service delivery. As a Customer Experience Specialist, you will be instrumental in upholding our commitment to exceptional service, acting as a primary point of contact for customers and addressing their needs with professionalism and efficiency. This role requires a proactive approach to problem-solving and a strong desire to create positive experiences for every customer.

Key Responsibilities

• Handle all customer inquiries promptly and provide timely, accurate support.
• Effectively resolve customer complaints and ensure all requests are followed up on to the customer's satisfaction.
• Maintain consistently high levels of customer satisfaction through attentive and empathetic service.
• Accurately document all customer interactions and feedback for record-keeping and analysis.
• Collaborate effectively with various internal teams to identify areas for improvement and implement strategies that enhance the overall customer experience.

Qualifications and Requirements

• Possess a Diploma degree or a higher level of education.
• Have a minimum of 1 year of experience in a Call Center or Customer Service role.
• Demonstrate excellent communication and interpersonal skills, enabling clear and effective interaction with diverse customer groups.
• Exhibit strong problem-solving abilities to address customer issues efficiently and creatively.
• Be proficient in using various computer applications and customer service systems.

Required Skills

• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities.
• Proficiency in computer applications.
• Familiarity with customer service systems.

Work Environment and Schedule

This is a full-time position based in Riyadh, Saudi Arabia. The working schedule includes 5 working days per week with 2 rotating days off. Employees will work on rotational shifts, which will be determined based on operational requirements.

• [Jadwa Recruitment Company] announces the availability of a job vacancy for the position of Customer Service Officer, to work within its team in [Riyadh/Dammam].
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• Job Responsibilities:
• • Receiving customer inquiries and responding professionally.
• • Handling complaints and working to resolve them according to company policies.
• • Providing accurate information about services and products.
• • Documenting customer data and following up on requests.
• 
  
• 
  
• Qualifications and Requirements:
• • A minimum of a high school diploma (preferably a diploma or bachelor's degree).
• • Excellent communication skills and politeness in conversation.
• • Proficiency in using computers.
• • Ability to work within a team and handle work pressure.
• • Seriousness and commitment to work.
• Benefits of the Job:
• • A motivating work environment.
• • Attractive salaries and incentives.
• • Medical insurance.
• 
  
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About the Role

2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.

Key Responsibilities

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Qualifications and Requirements

• Fluent in English (both written and spoken).
• A Bachelor's degree with an English background is considered a plus.
• 1-3 years of experience in customer service or customer experience roles.
• Experience with customer service platforms and CRM tools.
• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.
• Capacity to think critically and resolve complex issues efficiently.
• Ability to handle challenging situations with professionalism and empathy.
• Strong customer service orientation with a focus on delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
• Strong attention to detail with the ability to manage multiple tasks and priorities.

Required Skills

• Customer Service
• Customer Experience Management
• Customer Journey Mapping
• Issue Resolution
• BPO Operations
• Feedback Gathering
• Professionalism
• Empathy
• Performance Metrics Monitoring
• CRM Tools
• Written Communication
• Verbal Communication
• Technical Explanation
• Critical Thinking
• Problem-Solving
• Customer-Centric Mindset
• Collaboration
• Teamwork
• Organizational Skills
• Attention to Detail
• Task Management
• Priority Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.

About the Role

W Hotels is seeking a dedicated Telephone Operator to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, aligning with W Hotels' mission to "ignite curiosity, expand worlds" and encourage guests to live life to the fullest.

W Hotels is committed to fostering an environment that opens doors and minds, valuing new perspectives and experiences. The company's core philosophy, "Whatever/Whenever," guides the team in transforming guest passions into reality by offering services at any moment. Individuals with an original, innovative spirit and a forward-thinking mindset are invited to join the global team and develop professionally.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station efficiently.
• Process guest requests for wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.

Physical Demands

• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• High school diploma or *** equivalent.

Required Skills

• Telephone Operations
• Guest Service
• Communication
• Problem-Solving
• Customer Support

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected grounds.