Call center agent Jobs in Riyadh

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Track and record all customer interactions accurately in CRM or ticketing systems.
• Follow up with customers to confirm issues are fully resolved.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.

• Maintain a professional, patient, and courteous attitude at all times.
• Ensure high levels of customer satisfaction in all interactions.

• Participate in training sessions to improve communication, technical skills, and customer handling.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications.
• Basic technical troubleshooting skills.

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation

📢 Job Announcement: Customer Service Employee

Our company announces the availability of a full-time Customer Service position.

💼 Job Responsibilities:
•Responding to customer inquiries via WhatsApp.
•Assisting customers in completing their orders.
•Elevating requests to the relevant department after completion.

📍 Job Details:
•Work: 5 days a week.
•Salary: 5500 SAR.
•Annual bonus: Two additional months' salary upon achieving the target.

✅ Requirements:
•Skill in communication and customer service.
•Proficiency in using messaging applications.
•Commitment and discipline at work.

📩 Those who find themselves qualified and interested, please send your resume.
🔴For Saudis only🔴

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and resolve customer issues to ensure high levels of satisfaction.
• Document customer interactions using our call center systems.
• Escalate complex issues when necessary.
• Maintain up-to-date knowledge of company products and services.

• Strong verbal communication skills and active listening abilities.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic computer skills; familiarity with CRM software is a plus.
• Fluency in spoken and written English; additional languages are a plus.

• Responding to customer inquiries effectively.
• Providing technical support and after-sales service.
• Ensuring customer satisfaction with our products and services.

• 8-hour shifts, with a monthly rotation between morning and evening shifts.
• Work hours: 8 AM to 9 PM, 6 days a week with Fridays off.

• Excellent communication skills.
• Proficiency in computer and customer service systems.
• Previous experience in customer service is preferred.
• Saudi nationality required.

• Language Proficiency: Very good English speaking skills.
• Availability: Full availability to meet business needs.
• Educational Background: Bachelor’s Degree or Diploma.
• Communication Skills: Excellent communication abilities are a must.

• Receiving calls from the toll-free number and identifying customer needs.
• Creating detailed service tickets in the Cloud for Customers (C4C) system.
• Assigning the tickets to the relevant departments and following up to ensure timely resolution.
• Managing voicemail and calls to respond to customer inquiries.
• Implementing external call campaigns for follow-ups, surveys, or promotional activities.

• 📞 Handle inbound and outbound customer calls professionally
• 🎯 Resolve customer inquiries and complaints effectively
• 📋 Document customer interactions and maintain accurate records
• 💡 Provide product information and support services
• 🤝 Collaborate with team members to achieve targets
• 📊 Meet performance metrics and quality standards

• ✅ Excellent verbal communication skills in Arabic and English
• ✅ Strong problem-solving and listening abilities
• ✅ Previous Call Center Or Customer Service Experience Preferred
• ✅ Ability to work in a fast-paced environment
• ✅ Computer literacy and multitasking skills
• ✅ Patience and empathy when dealing with customers

Data entry for people with disabilities

Tasks and responsibilities:

Entering data accurately and quickly into designated systems.
 Reviewing data and ensuring its accuracy before saving.
 Working with desktop software such as Microsoft Office (Word, Excel).
 Updating data periodically according to instructions.
Collaborating with the team to ensure smooth workflow.

Requirements:

The applicant must be a person with a disability (with proof of disability certificate).
Proficiency in using computers and data entry programs..
Good communication skills to work as part of a team.
Experience is not required in some cases, but prior experience in data entry is preferred.

Benefits:

Monthly salary: 4000 Riyals
Medical insurance and social security.
Flexible work environment suitable for people with disabilities.
Annual paid leave.

 Applications are accepted only via email: J@**********