Call center agent Jobs in Riyadh

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Manage inbound and outbound calls professionally.
• Address customer inquiries and provide accurate information.
• Resolve customer complaints and escalate issues when necessary.
• Maintain a positive and empathetic approach toward customers.
• Document customer interactions and update records accurately.
• Adhere to communication scripts and company guidelines.
• Meet performance metrics such as response time and customer satisfaction.
• Collaborate with team members for seamless service delivery.

• High school diploma or equivalent; bachelor’s degree preferred.
• Proficiency in both Arabic and English.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication skills.
• Strong problem-solving abilities.
• Willingness to work under pressure and during shifts, including weekends.
• Familiarity with CRM systems is an advantage.

• Call Center

• You must have sufficient experience in the field
• Immediate start or within a short period

Black Diamond Company announces the availability of a job vacancy for the position of:
Customer Service Employee

📝 Tasks and Responsibilities:
•Receiving customer calls and responding to their inquiries.
•Following up on orders and coordinating between departments.
•Providing the necessary support to customers and solving problems to ensure their satisfaction.
•Entering data and documenting information in an organized manner.

✅ Requirements:
•High school diploma as a minimum (preferably a diploma or bachelor's degree).
•Proficiency in effective communication skills and customer service.
•Proficiency in using computers and Microsoft programs.
•Ability to work under pressure and adhere to deadlines.

🎯 Benefits:
•A competitive salary to be determined after the interview.
•A professional work environment.
•Opportunities for development and career growth.

📩 Interested applicants should send their CV to the email:
[Write your company email]

Or via WhatsApp:
Zero five three eight eight seven six zero three nine

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation

📢 Job Announcement: Customer Service Employee

Our company announces the availability of a full-time Customer Service position.

💼 Job Responsibilities:
•Responding to customer inquiries via WhatsApp.
•Assisting customers in completing their orders.
•Elevating requests to the relevant department after completion.

📍 Job Details:
•Work: 5 days a week.
•Salary: 5,500 SAR.
•Annual bonus: Two additional months' salary upon achieving the target.

✅ Requirements:
•Skill in communication and customer service.
•Proficiency in using messaging applications.
•Commitment and discipline at work.

📩 Those who find themselves qualified and interested, please send your resume.
🔴For Saudis only🔴