Call center agent Jobs in Riyadh

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
• Maintain a positive and helpful attitude in every interaction.
• Record details of customer interactions, transactions, comments, and complaints.
• Escalate complex issues to the appropriate department when needed.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Adhere to call center scripts, policies, and procedures.
• Achieve individual performance targets such as call handling time, quality, and customer satisfaction.
• Work collaboratively with team members to meet overall call center goals.
• Stay up to date with product knowledge and service updates.

• Diploma or Bachelor’s degree in Business, Communications, or a related field.
• 13 years of experience in a call center or customer service role.
• Proficient in English (verbal and written).
• Strong communication and problem-solving skills.
• Ability to handle pressure and multitask in a fast-paced environment.
• Customer-focused with a positive and professional demeanor.

• Communicate with customers through calls and chats.

• Work with internal departments to meet customer's needs.

• Handling Customers complaints.

• Identify and help solve customer issues quickly and effectively.

• Responding efficiently and accurately to customers, explaining possible solutions, and. ensuring that customers feel supported and valued.

• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

• Handling customer’s surveys upon need.

• Minimum Education: Diploma.

• Has experience of 1+ Years in handling customer tickets and chat support

• Professional Multi-tasker (worked in a company where you handle multiple tasks at the same time)

• Prior experience in customer service is a MUST

• Able to use CRMs.

• Answer customer calls and address their queries and concerns accurately and satisfactorily.
• Guide customers through troubleshooting processes, navigating the company website, or utilizing products and services.
• Review and provide updates on customer or client accounts regarding billing, shipping, warranties, and other account matters.
• Collaborate with colleagues to enhance customer service and overall customer experience.
• Assist in training new team members on the company's customer management policies.
• De-escalate issues with dissatisfied customers by offering patient support and assistance.
• Perform additional tasks as requested by management.

• High School diploma or equivalent.
• Strong active listening skills and an empathetic demeanor.
• Able to thrive in fast-paced work environments.
• Proficient phone skills, particularly with multi-line phone systems.
• Excellent written and verbal communication skills in both Arabic and English.
• Comprehensive knowledge of the company’s products and services.

• Adaptability and Dependability
• Attendance and Punctuality
• Effective Communication
• Conduct and Ethics
• Team Collaboration
• Ability to work under pressure

• Answer customer calls and address their queries and concerns accurately and satisfactorily.
• Guide customers through troubleshooting processes, navigating the company website, or utilizing products and services.
• Review and provide updates on customer or client accounts regarding billing, shipping, warranties, and other account matters.
• Collaborate with colleagues to enhance customer service and overall customer experience.
• Assist in training new team members on the company's customer management policies.
• De-escalate issues with dissatisfied customers by offering patient support and assistance.
• Perform additional tasks as requested by management.

• High School diploma or equivalent.
• Strong active listening skills and an empathetic demeanor.
• Able to thrive in fast-paced work environments.
• Proficient phone skills, particularly with multi-line phone systems.
• Excellent written and verbal communication skills in both Arabic and English.
• Comprehensive knowledge of the company’s products and services.

• Adaptability and Dependability
• Attendance and Punctuality
• Effective Communication
• Conduct and Ethics
• Team Collaboration
• Ability to work under pressure

Customer service representative required to work in a call center for a leading company, where the job requires direct communication with customers and providing effective solutions to their inquiries and complaints in a professional manner. The candidate must have excellent communication skills and good Arabic language proficiency, with the ability to work under pressure and master the use of computers.

Main tasks:

• Receiving phone calls and responding to customer inquiries

• Documenting and recording all calls and complaints in the system

• Following up on customer requests until resolved completely

• Providing accurate information about the company's products and services

• Achieving the required performance indicators in terms of the number of calls and service quality

• Participating in the development of customer service procedures and improving their experience

A field customer service representative is required to work in a uniform clothing store in Riyadh, with at least one year of experience in sales required.

Job Responsibilities:
• Receive customers and direct them to their respective schools.
• Handle customer service via phone.
• Work with the sales team to return refunded goods to the school departments.
• Assist customers in making suggestions and complaints and ask them about their satisfaction with the services.

We offer a motivating work environment with a good salary, 9 working hours a day including one hour of break during the workday and one weekly day off.