Call center agent Jobs in Riyadh

• Customer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding our products and services.
• Issue Resolution: Identify and resolve customer complaints efficiently, maintaining a positive customer experience.
• Data Entry and Documentation: Accurately record and document interactions in the CRM system for follow-up and quality assurance.
• Product Knowledge: Maintain up-to-date knowledge of our product offerings, policies, and procedures to deliver relevant support.
• Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed.
• Performance Metrics: Meet or exceed performance goals related to calls handled, customer satisfaction, and first call resolution rates.

• High school diploma or equivalent; degree in a related field is a plus.
• Prior experience in a customer service or call center role is preferred.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software.
• Fluency in Arabic is preferred; knowledge of English is an advantage.

Specialist / Call Center

Conditions:
▪️ Saudi nationality
▪️ Bachelor’s degree or diploma in customer service, sales, or related field
▪️ Experience in using Microsoft Office programs
▪️ English language proficiency in speaking and writing
▪️ Experience in the field for a year or more

Please send your CV to the email, indicating the job title and specifying the city:
📍Email:
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Construction company in Riyadh in Al-Yasmin neighborhood needs

Customer service, it is necessary to have experience in a construction company in Saudi Arabia and customer service is essential

Job description

- The vacancy is for men

1- Must have experience in customer service and it must be in a construction company in Saudi Arabia and not outside Saudi Arabia

2- Must have the ability to use computer programs, especially (PowerPoint)

3- Knowledge of English

4- Must have experience in pricing offers

5- Good appearance

Required conditions:

1. Working in the contracting field

2. Preparing contracts

3. Communicating with clients and sales

4. Preparing price offers

Skills

Familiarity with Microsoft programs like (Excel, PowerPoint, Word)

Proficiency in the English language

• Customer reception and responding to their inquiries politely.
• Providing accurate information about services.
• Recording customer data.
• Achieving goals
• Females only required
• Evening shift