Call Center Agent📣 Job Ad

in Csmena

about 19 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join Our Team as a Call Center Agent at CsMena!
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia, recognized for our exceptional outsourcing services with a focus on top-tier call center operations.

Role Description:
This is a full-time on-site role for a customer service representative at CsMena in Riyadh. As a Call Center Agent, you will be responsible for handling both incoming and outgoing calls, addressing customer queries, ensuring customer satisfaction, and providing exceptional daily customer service.

Key Responsibilities:

Handle incoming and outgoing calls professionally.
Resolve customer queries efficiently.
Ensure high levels of customer satisfaction and service quality.

Qualifications:

Language Skill: English B1 - C1.
Strong customer service and support skills.
Expertise in customer satisfaction and experience.
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure.
Minimum 1 year experience in customer service.
Full availability for all shifts (24/7).

Requirements

Requires 2-5 Years experience

Similar Jobs

Call Center Agent

📣 Job Ad

CsMena

Full-time

Join CsMena as a Call Center Agent!
CsMena is a leading provider of communication management services based in Riyadh, Saudi Arabia. We focus on delivering top-tier outsourcing services, specializing in exceptional call center operations. Our dedicated team undergoes rigorous training to provide the highest quality service to our clients across various industries, including e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time on-site position as a customer service representative involves handling inbound and outbound calls, addressing customer queries, and ensuring satisfaction through exceptional service.

Key Responsibilities:

Manage incoming and outgoing calls professionally.
Resolve customer inquiries efficiently.
Provide outstanding customer service daily.

Qualifications:

Language Skills: English (B1 - C1).
Experience in Customer Service (minimum 1 year).
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure.
Willingness to work flexible shifts (24/7).

2-5 years

Riyadh

14 days ago

Call Center Agent

New

Riyadh Luxury

4,000 - 5,000 / Month

Full-time

Job Title:

Call Center Employee – (Support via phone only)

(Excellent Arabic and English conversation with guests does not require writing and reading, only conversation)

Job Role

We are looking for call center employees to handle all customer calls via phone only. Responsibilities include receiving bookings, entering them into the system, and guiding guests through check-in and check-out procedures — without any direct communication with guests.

Main Responsibilities

* Answer all incoming calls and assist customers professionally.

* Handle bookings: create, update, and cancel bookings in the booking system.

* Provide guests with details about room types, prices, availability, and hotel policies.

* Guide guests through the self-check-in process and send instructions as needed.

* Follow up with guests at the time of departure to ensure a smooth check-out process.

* Coordinate remotely with operations teams to update room status or special requests.

* Resolve simple issues over the phone or escalate them to the supervisor when necessary.

* Maintain accurate records of calls, bookings, and customer data

* Good communication skills in both Arabic and English.

* Knowledge of computer basics and the ability to use booking systems.

* Politeness in phone conversation and a professional demeanor.

* Ability to handle multiple calls and work under pressure.

Job Details

* Full-time position

* Support via phone only — no direct interaction with guests.

* Shifts may include evening work or weekend work.

* Incentives when achieving targets

Immediate employment

Basic requirement is to speak English with guests without requiring writing and reading, only conversation

0-1 years

Al Narjis, Riyadh

4 days ago

Call Center Agent

Riyadh Luxury

Full-time

Join our distinguished team! (Comprehensive Job Opportunity)

Are you a passionate communicator, persuasive, and organized in managing operations? We are looking for stars to join our team in a role that combines enthusiasm and precision!

🎯 Job Objective:

Looking for a "superhero" with exceptional communication skills to manage customer relationships, convert opportunities into successful sales, while ensuring smooth daily operations with high efficiency.

📋 Tasks and Responsibilities:

In Customer Service: Providing exceptional support to customers across various channels and solving problems with a smile (even over the phone!).
In Sales: Identifying customer needs and proposing suitable solutions, while working to achieve monthly sales targets.
In Operations: Tracking orders, coordinating with different departments to ensure quality, and updating data accurately.

💡 Basic Requirements:

Communication Skills: High ability to speak and write clearly and persuasively.
Multitasking: Ability to prioritize between closing a deal, responding to inquiries, and coordinating requests.
Problem Solving: A "can-do" mindset and the ability to handle tough situations calmly.
Technical Skills: Proficiency in using CRM systems and Office software.
Experience: Previous experience (1-3 years) in one of the mentioned fields is a plus.

✨ What do we offer you?

A stimulating, youthful, and unconventional work environment.
Competitive salaries + an attractive commission system for sales.
Real opportunities for professional growth and development.
Health insurance and other benefits.

📩 Are you the sought-after person?

If you are ready for the challenge, send your CV with the subject that suits you to:

📧

or via WhatsApp: 📱 96**********2Be part of our upcoming success story!

0-1 years

Al Narjis, Riyadh

14 days ago