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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Call Center Agent at CsMena!
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia, recognized for our exceptional outsourcing services with a focus on top-tier call center operations.

Role Description:
This is a full-time on-site role for a customer service representative at CsMena in Riyadh. As a Call Center Agent, you will be responsible for handling both incoming and outgoing calls, addressing customer queries, ensuring customer satisfaction, and providing exceptional daily customer service.

Key Responsibilities:
  • Handle incoming and outgoing calls professionally.
  • Resolve customer queries efficiently.
  • Ensure high levels of customer satisfaction and service quality.

Qualifications:
  • Language Skill: English B1 - C1.
  • Strong customer service and support skills.
  • Expertise in customer satisfaction and experience.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Minimum 1 year experience in customer service.
  • Full availability for all shifts (24/7).

Requirements

  • Requires 2-5 Years experience

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locationAl Olaya, Riyadh

15 days ago