Customer Services Specialist📣 Job Ad

Job Purpose
To ensure optimal reliability and performance of all mechanical systems by leading mechanical maintenance activities, providing technical expertise, and implementing preventive strategies that minimize downtime, enhance safety, and support continuous production efficiency.

Key Accountability Areas

• Maintenance Execution and Technical Support: Lead and provide expert technical support to the maintenance team in resolving unplanned mechanical breakdowns to ensure a quick return to production. Diagnose mechanical, hydraulic, and pneumatic system failures and implement effective corrective actions. Coordinate with machine and equipment suppliers for repairs, spare parts sourcing, and technical consultation.
• Preventive Maintenance and Asset Management: Develop, schedule, and oversee preventive maintenance plans and checklists for all mechanical systems and equipment. Manage spare parts inventory effectively, identify alternative suppliers, and drive cost optimization without compromising reliability. Supervise contractors under Annual Maintenance Contracts (AMC) and ensure their adherence to scope, quality, and safety standards.
• Technical Expertise and Continuous Improvement: Demonstrate strong understanding and interpretation of mechanical, hydraulic, and pneumatic diagrams. Lead troubleshooting and root cause analysis to prevent recurrence of mechanical failures. Provide technical recommendations for equipment upgrades, process improvements, and energy efficiency. Organize and coordinate maintenance teams to ensure continuous operational support across all shifts.
• Operational Excellence and Quality Assurance: Implement and sustain the 5S methodology to maintain high workplace standards and operational discipline. Plan, prioritize, and optimize maintenance activities to minimize downtime and support uninterrupted production. Ensure all maintenance and repair work complies with internal quality standards, safety regulations, and industry best practices.
• Strategic Support and Safety Leadership: Contribute to company profitability by improving equipment reliability, optimizing maintenance costs, and reducing production losses. Promote a culture of safety and accountability, ensuring all team members adhere to health, safety, and environmental policies. Support management in developing long-term maintenance strategies and capital improvement plans.

HR Proficiency: Ability to obtain updated soft and technical skills related to the job.
Delivery: Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving: Solve any related problems arise and escalate any complex operational issues.
Quality: Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements: Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance: Comply to related policy and procedures and work instructions.
Health, Safety, and Environment: Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.