Call Center Agent
📣 Job AdNewEmdad By Elm
Full-time
Job: Call Center Employee Objective:
To provide outstanding customer service via telephone, email, and chat, through effective communication and problem-solving. Requirements:
- Diploma or Bachelor's degree in a relevant field
- Ability to work in a "shifts" environment
- Strong written and verbal communication skills
- Ability to work under pressure and handle multiple customers simultaneously
- Experience or knowledge of customer service principles
- Empathy and patience in dealing with complaints
- Proficiency in using CRM systems and various software
- Willingness to learn and work flexible hours Tasks:
- Responding to customer inquiries through various channels
- Accurately documenting interactions in the system
- Providing effective solutions according to company policies
- De-escalating difficult situations and ensuring customer satisfaction
- Participating in ongoing training and development
- Collaborating with the team to improve service
- Achieving required performance indicators Required Skills:
- Clear and professional communication
- Focus on customer satisfaction
- Problem-solving quickly
- Adapting to changes
- Organizing and managing time
- Teamwork and self-motivation
0-1 years
Al Khobar