Call center agent Jobs in Al khobar

• Handle inbound and outbound customer calls professionally.
• Promote and sell products over the phone to potential and existing customers.
• Provide accurate information about our offerings and company policies.
• Achieve and exceed sales targets set by the company.
• Resolve customer complaints efficiently to ensure satisfaction.
• Document customer interactions and update records in the system.
• Follow up on leads and opportunities to close sales.

• Saudi national (female).
• Minimum of 2 years experience in call center, customer service, or tele sales.
• Proven track record of achieving sales targets.
• Fluency in Arabic (native proficiency) and knowledge of English is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Able to work in a fast-paced environment.
• Proficient in using computers and call center software.
• Positive attitude and a customer-focused mindset.

General Description:

We are looking for an enthusiastic customer service representative with excellent communication skills to join our brand team.

Main Tasks and Responsibilities:

• Responding to customer calls, emails, and inquiries through various communication channels (phone, email, social media, etc.).
• Handling customer complaints and providing quick and effective solutions to ensure their satisfaction.
• Guiding customers and providing accurate information about products and services.
• Scheduling appointments and following up on orders according to company procedures.
• Documenting customer interactions and updating their records in the database.
• Collaborating with other departments flexibly.
• Adhering to customer service standards and achieving specified performance goals.
• Submitting daily and monthly reports

Required Skills and Qualifications:

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in both Arabic and English.
• Problem-solving skills and the ability to handle customers under pressure.
• Proficiency in using computers, Microsoft Office programs, and Customer Relationship Management (CRM) systems.
• Politeness, patience, and a collaborative spirit.