Join the Kempinski family as a Spa Receptionist!At Kempinski Hotels, we pride ourselves on delivering the finest in European hospitality standards. We are looking for a dedicated Spa Receptionist to join our team at Kempinski The Spa in Al Khobar, Saudi Arabia.
Role Overview: As a Spa Receptionist, you will be responsible for all reception duties in the spa, ensuring each guest is given a warm welcome and receives the utmost care. This role serves as a stepping stone for those aspiring for leadership positions in spa operations.
Key Responsibilities:- Oversee the reception area, including food and beverage offerings, retail, maintenance, and housekeeping.
- Respond to guest bookings and queries professionally.
- Promote and upsell spa services and retail products.
- Follow the Spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
- Maintain knowledge of spa treatments, services, and products to advise guests appropriately.
- Record reservations and manage appointment schedules.
- Perform confirmation calls and check guests in and out, adhering to payment and cash handling procedures.
- Manage client profiles and prepare daily reports in accordance with SOP.
- Stay informed on resort activities and promote them to guests.
- Handle guest queries and complaints efficiently and professionally.
- Ensure the working environment is clean and organized.
- Monitor supplies and towels, ensuring readiness for guests.
Join us at Kempinski HotelsIf you are passionate about providing excellent service and are looking for a dynamic role in an esteemed luxury hotel, we encourage you to apply and become part of our evolving family.