Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist!
At Ninja, we pride ourselves on providing swift and reliable customer support. We are looking for a Customer Service Specialist to join our dynamic team in Riyadh. In this role, you will deliver exceptional support via chat channels, ensuring a smooth and positive customer experience.

Responsibilities:

• Provide fast and accurate customer support through chat channels.
• Respond to inquiries and resolve issues promptly.
• Ensure a seamless and positive customer experience.

Requirements:

• Previous experience in customer service or chat support (preferred).
• Strong written communication skills.
• Fast and accurate typing skills.
• Ability to multitask and manage multiple chats.
• English language skills (at least intermediate level).
• High school diploma or bachelor's degree (preferred).
• Training or certifications in customer service are a plus.

Join us at Ninja where every delivery is an adventure, and help us create memorable customer experiences!

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

Required Skills:

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.