Customer Services Specialist📣 Job Ad

Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:

• Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
• Identifying customer needs and representing the company effectively during exchange operations.
• Conducting exchange transactions following legal and operational procedures.
• Documenting transactions according to legal criteria and handling customer queries and complaints.
• Collaborating with the IT department to resolve technical issues as needed.
• Willing to travel nationally as required.

Qualifications:

• A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
• Fluency in Arabic and proficiency in English; additional languages are a plus.
• Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
• Strong communication, negotiation, and problem-solving abilities.
• A willingness to work flexible shifts and engage directly with customers.

Role Overview:
The Customer Service Agent at DSV will be integral in providing outstanding customer service by ensuring operational excellence in freight operations. Your main responsibility will be to manage proper documentation and facilitate efficient handling of all freight activities for both current and potential clients.

Key Responsibilities:

• Deliver best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep them informed about arrival times, delays, or transit issues.
• Ensure timely and professional communication through the appropriate channels for both internal and external correspondence.
• Send routing information, follow up with origins, and keep customers updated on status until freight arrives in Saudi Arabia.
• Update tracking sheets daily with freight status and communicate this to customers.
• Negotiate rates with carriers and maintain updated records in the Export Rate sheet.
• Create jobs for all export shipments and provide quotations for inquiries.
• Regularly monitor, report, and communicate with customers, carriers, and vendors.
• Provide updates to the Line Manager and handle any other related duties as assigned by supervisors.

Qualifications:

• Bachelor's degree is required.
• A minimum of 5 years experience in freight operations.

Competencies:

• Exceptional spoken and written communication skills.
• Strong organizational and multitasking abilities.
• Professionalism and integrity in all interactions.
• Proficiency in Microsoft Office Suite or related software.

At DSV, we foster an inclusive environment that values diversity in all forms. Join us in shaping the future of logistics while developing your career.

About the Job
Takamol Holding is seeking a Customer Service Specialist to enhance customer experience and satisfaction. The Specialist will manage a high volume of inquiries through various support channels, ensuring timely resolutions and maintaining communication quality.

Key Responsibilities:

• Inquiry Management: Handle high volumes of incoming inquiries via approved channels (Email, Chat, Phone, Ticketing systems).
• Issue Resolution: Identify customers’ needs to achieve satisfaction by providing accurate information using appropriate tools.
• Ticket Lifecycle Management: Manage customer support tickets, ensuring timely closure within agreed service levels and maintaining high CSAT scores.
• Technical Coordination: Escalate complex technical issues to the technical team, tracking progress until resolution.
• Documentation: Maintain detailed records of customer interactions in the CRM system.
• Process Improvement: Identify common customer pain points and propose improvements to the customer journey.
• Quality Assurance: Adhere to communication procedures to ensure brand consistency and service quality.
• Ticketing Systems: Utilize experience with platforms like Zendesk or Salesforce.

Job Requirements:

• Minimum of 3–5 years of experience in customer support or a client-facing role.
• Bachelor’s Degree in Business Administration, Communications, or a related field.