Customer Services Specialist📣 Job Ad

Join Carly as a Customer Service Manager!
At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.

Role Overview:
The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:

• Handling customer inquiries and support initiatives.
• Developing strategies to improve service quality.
• Analyzing customer service metrics to enhance performance.
• Ensuring a positive customer experience and upholding company standards.

Qualifications:
To succeed in this role, you should have:

• Strong expertise in Customer Satisfaction and Customer Service Management.
• Proficient analytical skills to assess metrics and identify trends.
• Excellent communication skills for effective interactions.
• Leadership skills to manage teams and drive performance.
• Familiarity with e-commerce platforms or the automotive industry is an added advantage.
• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!

Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:

• Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
• Identifying customer needs and representing the company effectively during exchange operations.
• Conducting exchange transactions following legal and operational procedures.
• Documenting transactions according to legal criteria and handling customer queries and complaints.
• Collaborating with the IT department to resolve technical issues as needed.
• Willing to travel nationally as required.

Qualifications:

• A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
• Fluency in Arabic and proficiency in English; additional languages are a plus.
• Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
• Strong communication, negotiation, and problem-solving abilities.
• A willingness to work flexible shifts and engage directly with customers.

About the Role:
Emdad is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities:

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications:

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.