Customer Services Specialist📣 Job Ad

Join Carly as a Customer Service Manager!
At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.

Role Overview:
The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:

• Handling customer inquiries and support initiatives.
• Developing strategies to improve service quality.
• Analyzing customer service metrics to enhance performance.
• Ensuring a positive customer experience and upholding company standards.

Qualifications:
To succeed in this role, you should have:

• Strong expertise in Customer Satisfaction and Customer Service Management.
• Proficient analytical skills to assess metrics and identify trends.
• Excellent communication skills for effective interactions.
• Leadership skills to manage teams and drive performance.
• Familiarity with e-commerce platforms or the automotive industry is an added advantage.
• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!

About the Job
Takamol Holding is seeking a Customer Service Specialist to enhance customer experience and satisfaction. The Specialist will manage a high volume of inquiries through various support channels, ensuring timely resolutions and maintaining communication quality.

Key Responsibilities:

• Inquiry Management: Handle high volumes of incoming inquiries via approved channels (Email, Chat, Phone, Ticketing systems).
• Issue Resolution: Identify customers’ needs to achieve satisfaction by providing accurate information using appropriate tools.
• Ticket Lifecycle Management: Manage customer support tickets, ensuring timely closure within agreed service levels and maintaining high CSAT scores.
• Technical Coordination: Escalate complex technical issues to the technical team, tracking progress until resolution.
• Documentation: Maintain detailed records of customer interactions in the CRM system.
• Process Improvement: Identify common customer pain points and propose improvements to the customer journey.
• Quality Assurance: Adhere to communication procedures to ensure brand consistency and service quality.
• Ticketing Systems: Utilize experience with platforms like Zendesk or Salesforce.

Job Requirements:

• Minimum of 3–5 years of experience in customer support or a client-facing role.
• Bachelor’s Degree in Business Administration, Communications, or a related field.

About the Role:
Emdad is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities:

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications:

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.