Reservation agent Jobs in Jeddah

Join Shangri-La Jeddah as a Reservation Agent and provide exceptional service that exceeds guest expectations.

Shangri-La Jeddah, located along the stunning Jeddah Waterfront, is renowned for its luxurious offerings and exquisite hospitality. Our hotel features:

• 203 stylish rooms and suites
• 5 diverse dining options
• A dedicated Kids Club and play area
• Proximity to the Red Sea Mall and local attractions

Job Summary:
The Reservation Agent will be responsible for ensuring high customer satisfaction while optimizing booking opportunities. Key responsibilities include:

• Mastering the room product details including layout and amenities
• Understanding the hotel’s rate structure and promoting unique offerings
• Managing incoming reservation requests with prompt responses
• Promoting hotel facilities and services effectively
• Upholding the Shangri-La philosophy of quality service

What We Are Looking For:
We seek a candidate with:

• A minimum of 1 year working experience in a hotel setting
• Fluency in English and Arabic, with strong communication skills
• Computer proficiency in Microsoft Office
• Strong attention to detail and customer service passion
• A collegiate-level degree
• Flexibility to cover shifts and collaborate with various departments

If you are a team player with a commitment to excellent service, we invite you to apply.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Reservations Sales Agent, you will be pivotal in converting enquiries into confirmed bookings while delivering an exceptional and personalized experience to our guests. You will report directly to the Cluster Revenue and Distribution Manager and embody our core values of Respect, Responsibility, Passion, and Collaboration.

Key Responsibilities:

• Understand and anticipate guest needs to provide personalized experiences.
• Convert enquiries into bookings with a strong sales-oriented attitude.
• Manage reservations through multiple channels and ensure accuracy in bookings.
• Maintain comprehensive knowledge of hotel amenities and services.
• Handle correspondence and respond to guest inquiries promptly.
• Process adjustments to bookings based on guest requests and hotel policies.
• Collaborate with Front Office and Sales teams to enhance guest experiences.

Qualifications:

• Graduate in Hospitality Management, Tourism, or related fields.
• Fluent in English and Arabic (preferred).
• Experience with Opera PMS System is an advantage.
• Strong communication skills and attention to detail.
• A minimum of 1-year experience in a similar role is preferred.
• Willingness to work shifts, including weekends and public holidays.

In Return, What We Offer:

• Competitive compensation package and health insurance coverage.
• Exciting opportunities for personal and professional development.
• Inclusive work environment valuing diversity.
• Employee recognition programs and benefits.