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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Carly as a Customer Service Manager!
At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.

Role Overview:
The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:
  • Handling customer inquiries and support initiatives.
  • Developing strategies to improve service quality.
  • Analyzing customer service metrics to enhance performance.
  • Ensuring a positive customer experience and upholding company standards.

Qualifications:
To succeed in this role, you should have:
  • Strong expertise in Customer Satisfaction and Customer Service Management.
  • Proficient analytical skills to assess metrics and identify trends.
  • Excellent communication skills for effective interactions.
  • Leadership skills to manage teams and drive performance.
  • Familiarity with e-commerce platforms or the automotive industry is an added advantage.
  • Bachelor’s degree in Business Administration, Management, or a related field preferred.

Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!

Requirements

  • No experience required

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