Customer Services Specialist📣 Job Ad

Join VisionMedicalKSA as a Customer Services Specialist!
We’re excited to announce a new opportunity at VisionMedicalKSA. Our Customer Services Department in Riyadh is looking for a motivated and customer-focused individual to join our growing team. This role is integral to our innovative healthcare organization.

Responsibilities:
- Deliver exceptional customer support
- Resolve customer inquiries effectively
- Collaborate with team members to enhance service quality

Requirements:
- Bachelor’s degree in Management or related field
- 1–3 years of experience in customer service
- Strong communication and problem-solving skills
- Passion for delivering exceptional customer support

Location: Riyadh

Be part of a team where creativity, commitment, and excellence come together.

Join DSV as a Customer Service Agent!
As a key member of our team in Riyadh, you will play a crucial role in delivering exceptional customer service standards through operational excellence in freight operations. DSV is a global leader in transport and logistics, dedicated to providing top-quality services to our clients.

Role Responsibilities:

• Deliver best in class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed of arrival times, delays, or transit issues.
• Ensure all communications are professional and timely for both internal and external correspondence.
• Update tracking sheets with freight status and communicate with customers daily.
• Negotiate rates with carriers and manage export rates.
• Create jobs for all export shipments and provide regular updates to the Line Manager.
• Perform any other related duties as assigned by the supervisor.

Qualifications:

• Bachelor's degree.
• 5 years of experience in freight operations.

Skills:

• Excellent spoken and written communication skills.
• Strong multitasking and problem-solving abilities.
• Integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite or related software.

At DSV, we believe in shaping the future of logistics and invite you to grow with us in a dynamic and inclusive environment.

Join ASAS for Developing & Operating industrial Cities as a Customer Services Specialist!
We are dedicated to providing exceptional service and ensuring our clients receive unparalleled support.

Key Responsibilities:

• Responding to inbound calls on the unified number of the authority.
• Implementing and executing customer service standards in communication.
• Addressing investor inquiries effectively.
• Raising and tracking tickets and complaints in the system.
• Enhancing communication between internal stakeholders.
• Informing investors about the status of their previous and current requests.
• Complying with the quality requirements for investors.
• Assisting investors in registering their electronic requests.
• Sending invoices and account statements.
• Providing technical support to investors and assisting them in resolving issues with products or services offered.

Skills Required:

• Ability to convey information clearly and professionally.
• Polite interaction with all categories of partners and investors.
• Quick problem analysis and resolution without delay.
• Responsive to partner needs at every stage (inquiry, application, follow-up).
• Ensuring satisfaction of partners and investors post-service delivery.

Requirements:

• Previous customer service experience preferred.
• Minimum education of high school diploma; diploma is preferred.
• Saudi nationality and age of at least 21 years.
• Medically and physically fit.
• Good conduct and behavior.
• Strong customer service skills.
• Good language skills, preferably speaking Chinese.
• Proficient in English speaking.