Customer Services Specialist📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.

Join Carly as a Customer Service Manager!
At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.

Role Overview:
The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:

• Handling customer inquiries and support initiatives.
• Developing strategies to improve service quality.
• Analyzing customer service metrics to enhance performance.
• Ensuring a positive customer experience and upholding company standards.

Qualifications:
To succeed in this role, you should have:

• Strong expertise in Customer Satisfaction and Customer Service Management.
• Proficient analytical skills to assess metrics and identify trends.
• Excellent communication skills for effective interactions.
• Leadership skills to manage teams and drive performance.
• Familiarity with e-commerce platforms or the automotive industry is an added advantage.
• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!

Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:

• Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
• Identifying customer needs and representing the company effectively during exchange operations.
• Conducting exchange transactions following legal and operational procedures.
• Documenting transactions according to legal criteria and handling customer queries and complaints.
• Collaborating with the IT department to resolve technical issues as needed.
• Willing to travel nationally as required.

Qualifications:

• A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
• Fluency in Arabic and proficiency in English; additional languages are a plus.
• Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
• Strong communication, negotiation, and problem-solving abilities.
• A willingness to work flexible shifts and engage directly with customers.