Customer Services Specialist📣 Job Ad

Join VisionMedicalKSA as a Customer Services Specialist!
We’re excited to announce a new opportunity at VisionMedicalKSA. Our Customer Services Department in Riyadh is looking for a motivated and customer-focused individual to join our growing team. This role is integral to our innovative healthcare organization.

Responsibilities:
- Deliver exceptional customer support
- Resolve customer inquiries effectively
- Collaborate with team members to enhance service quality

Requirements:
- Bachelor’s degree in Management or related field
- 1–3 years of experience in customer service
- Strong communication and problem-solving skills
- Passion for delivering exceptional customer support

Location: Riyadh

Be part of a team where creativity, commitment, and excellence come together.

Join DSV as a Customer Service Agent!
As a key member of our team in Riyadh, you will play a crucial role in delivering exceptional customer service standards through operational excellence in freight operations. DSV is a global leader in transport and logistics, dedicated to providing top-quality services to our clients.

Role Responsibilities:

• Deliver best in class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed of arrival times, delays, or transit issues.
• Ensure all communications are professional and timely for both internal and external correspondence.
• Update tracking sheets with freight status and communicate with customers daily.
• Negotiate rates with carriers and manage export rates.
• Create jobs for all export shipments and provide regular updates to the Line Manager.
• Perform any other related duties as assigned by the supervisor.

Qualifications:

• Bachelor's degree.
• 5 years of experience in freight operations.

Skills:

• Excellent spoken and written communication skills.
• Strong multitasking and problem-solving abilities.
• Integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite or related software.

At DSV, we believe in shaping the future of logistics and invite you to grow with us in a dynamic and inclusive environment.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
• Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
• Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
• Generating reports on patient progress and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree.
• Experience in customer service, contact center, or customer care position.

Experts & Skills:

• Excellent command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Strong empathy and compassion.
• Proficiency in conflict resolution.
• Excellent problem-solving skills.
• Exceptional customer service skills.