Restaurant Manager Jobs in Jeddah

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.

We are looking for a dynamic and professional leader to join our team as an Assistant Restaurant Manager, to contribute to providing an exceptional hospitality experience and managing daily operations with high efficiency.

📌 Main Responsibilities:

• Daily supervision of the workflow in the dining room and kitchen to ensure service quality.

• Preparing staff work schedules, distributing tasks, and training new team members.

• Monitoring inventory, ordering shortages, and controlling operating costs.

• Dealing with customer complaints and solving immediate problems flexibly and professionally.

• Supervising daily closing operations and matching sales reports (POS).

🎯 Conditions and Qualifications:

• Minimum of two years of supervisory experience in the restaurant and hospitality sector.

• Excellent leadership and communication skills and ability to work under pressure.

• Proficiency in operating POS systems and basic computer programs.

• Total flexibility in working shifts and weekends.

💼 Benefits:

• A motivating salary determined by experience.

• A professional work environment and opportunities for career advancement.

• Medical insurance and allowances.

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract and develop talent, and retain them.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance the guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

 * 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage teams.

* Knowledge of food safety regulations, labor laws, and cash procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* Excellent communication, problem-solving, and customer service skills.

* Flexibility to work evenings, weekends, and public holidays.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Supervisor-Food Services to join their team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to the exceptional service standards that define The Ritz-Carlton brand. As a Supervisor, you will play a crucial role in ensuring seamless food and beverage operations, fostering a positive team environment, and delivering unparalleled guest experiences.

At The Ritz-Carlton, the focus is on creating experiences that remain with guests long after their departure. The company empowers its Ladies and Gentlemen to be creative, thoughtful, and compassionate, upholding the "Gold Standards" that guide daily operations. Joining this team means becoming part of a global brand leader in luxury hospitality.

Key Responsibilities

• Ensure staff collaboration to achieve optimal service and meet guest needs.
• Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
• Complete opening and closing duties, including setup, cleaning, and securing premises.
• Inspect storage areas for organization, adherence to the First-In, First-Out (FIFO) principle, and cleanliness.
• Complete scheduled inventories and requisition necessary supplies.
• Monitor dining rooms to ensure seating availability, service quality, and guest safety and well-being.
• Complete work orders for any required maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• A minimum of 2 years of related work experience is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Food and Beverage operations
• Culinary knowledge
• Guest Service excellence
• Teamwork and collaboration
• Leadership and staff supervision
• Problem-solving abilities
• Quality Assurance
• Adherence to Safety and Security Policies

Work Environment and Details

This is a full-time, non-management position located in Jeddah, Saudi Arabia. The role is based at the Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493. The required experience is 2-5 years.

About the Role

Anix Global is seeking an experienced Operations Manager to lead its flexo narrow-web printing operations in Jeddah, Saudi Arabia. This role requires a hands-on professional with a strong background in strategic decision-making, production leadership, and customer-facing commercial support. The Operations Manager will be responsible for driving operational excellence, ensuring high-quality output, and fostering client relationships within the printing and packaging industry. This position demands a leader capable of managing all facets of plant operations, from production performance and process improvement to customer technical support and techno-commercial discussions, contributing to the company's growth in the Saudi Arabian market.

Key Responsibilities

• Lead and oversee all daily operations and production activities specifically related to flexo narrow-web printing.
• Ensure the consistent achievement of production targets, stringent quality standards, timely delivery schedules, and overall cost efficiency.
• Drive continuous improvement initiatives across manufacturing processes, focusing on enhancing machine utilization, minimizing waste, and boosting productivity.
• Monitor and optimize overall plant performance, including effective manpower planning, proactive maintenance coordination, and efficient workflow management.
• Support senior management in strategic and operational decision-making by providing insights derived from production, commercial, and customer requirements.
• Provide comprehensive techno-commercial support to customers, understanding their printing needs, recommending optimal solutions, and addressing technical concerns.
• Collaborate closely with sales and customer-facing teams to assist in commercial negotiations, detailed product discussions, and solution-based selling.
• Manage customer interactions concerning product performance, print quality issues, troubleshooting, and process optimization to ensure client satisfaction.
• Coordinate effectively with various internal departments, including production, quality assurance, sales, supply chain, and maintenance, to ensure seamless business operations.
• Maintain strict compliance with all safety, quality, and regulatory standards applicable within Saudi Arabia.
• Prepare and present detailed operational reports, performance reviews, and actionable improvement plans to senior management.
• Build and mentor operational teams, fostering a high-performance and customer-focused culture within the department.

Qualifications and Requirements

• Bachelor's degree in Printing Technology, Engineering, Operations Management, or a closely related field.
• A minimum of 10-12 years of progressive experience within the printing and packaging industry, with specialized expertise in flexo narrow-web printing.
• Proven track record in an operations, production, or plant management role, demonstrating leadership and accountability.
• A robust understanding of printing processes, including substrates, inks, adhesives, critical quality parameters, and effective production troubleshooting techniques.
• Demonstrated experience in making significant decision-making responsibilities at either an operational or business level.
• The ability to effectively manage day-to-day production operations and engage in customer techno-commercial interactions.
• Strong commercial awareness, with the capability to actively support customer discussions, coordinate pricing-related matters, and engage in solution-based approaches.

Required Skills

• Expertise in Operations Management and Flexo Narrow-Web Printing.
• Proficiency in Production Planning and Control, Techno-Commercial Support, and Customer Relationship Management.
• Strong capabilities in Strategic Decision-Making, Process Improvement, and Team Leadership.
• Solid understanding of Quality and Compliance Management principles.
• Knowledge of Printing Technology, Engineering, and Operations Management principles.
• Skills in Production Leadership and Customer-Facing Commercial Support.
• Experience in Plant Operations Management, Production Performance Management, and Process Improvement.
• Ability to provide Customer Technical Support and lead Techno-Commercial Discussions.
• Deep knowledge of Printing Processes, Substrates, Inks, Adhesives, Quality Parameters, and Production Troubleshooting.
• Aptitude for Decision-Making, Commercial Awareness, and Pricing Coordination.
• Skills in Solution-Based Engagement, optimizing Manufacturing Processes, Machine Utilisation, Waste Reduction, and Productivity Improvement.
• Proficiency in Manpower Planning, Maintenance Coordination, and Workflow Efficiency.
• Competence in Strategic and Operational Decision-Making, understanding Commercial and Customer Requirements.
• Ability to understand Customer Needs, recommend Solutions, and resolve Technical Concerns.
• Skills in Sales Coordination, Product Discussions, and Solution Selling.
• Experience in handling Product Performance, Print Quality Troubleshooting, and Process Optimization.
• Proficiency in Internal Team Coordination, Quality Assurance, Supply Chain Coordination, Safety Compliance, and Regulatory Standards Compliance.
• Ability to prepare Operational Reports, conduct Performance Reviews, and develop Improvement Plans.
• Skills in Team Mentoring, building High-Performance Cultures, and fostering Customer-Focused Cultures.
• Hands-on knowledge of Flexo Narrow-Web Equipment and Production Environments.
• Confidence in Customer Dealing, providing Technical Clarifications, and contributing to Business Growth.
• Capability for Ownership Taking, Sound Decision Making, and Cross-functional Coordination.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires over 10 years of experience in the field.

• Feeder Network Strategy & Planning: Develop and manage feeder service networks aligned with mainline schedules. Optimize routing, frequency, and port coverage to maximize efficiency.
• Vessel & Operations Management: Oversee feeder vessel schedules, port calls, and capacity planning, ensuring high vessel utilization and on-time performance.
• Cargo Flow & Capacity Optimization: Manage container allocation between feeder and mainline vessels and ensure smooth transshipment operations.
• Stakeholder & Partner Management: Lead communication with shipping lines, terminals, and feeder operators while negotiating service agreements.
• Financial & Cost Control: Manage feeder operations budget and implement cost-saving initiatives.
• Compliance & Regulatory Oversight: Ensure compliance with port regulations and customs requirements, overseeing documentation accuracy.
• Team Leadership: Lead and develop the feeder operations team, setting performance objectives and ensuring accountability.

• Financial acumen and cost control expertise.
• Excellent stakeholder management and negotiation skills.
• Strong familiarity with operations at Jeddah Islamic Port.
• Understanding of import/export and transshipment procedures in KSA.

• Bachelor’s degree in Logistics, Supply Chain, Maritime Studies, or related field.
• 5–10 years in shipping, feeder operations, or port logistics, with at least 3 years in a managerial role.
• Strong knowledge of container shipping and port operations.

About the Service Advisor Role

Abdul Latif Jameel, a diversified business conglomerate with a 75-year legacy across the Middle East, North Africa, and Turkey (MENAT) region, is seeking a skilled Service Advisor for its operations in the Western region of Saudi Arabia. As the largest vehicle distribution network in Saudi Arabia, the company possesses extensive automotive expertise. This pivotal role contributes to achieving targets in customer satisfaction, retention, and productivity, aligning with the company's vision, mission, and values. The Service Advisor will ensure high customer satisfaction by providing optimal care and quality service work, adhering to company standards and impacting sales targets and customer satisfaction ratios.

Key Responsibilities

• Conduct pre-acceptance inspections, documenting vehicle condition and inventory, and confirming details with customers.
• Assist in achieving customer satisfaction and increasing retention through professional engagement.
• Ensure satisfactory repairs by coordinating with the Chief Technician on job assignments, preliminary diagnostics, and final inspections.
• Discuss repair details, estimated costs, and delivery times with customers using appropriate diagnostic procedures and communication channels.
• Communicate repair progress to customers, obtain approval for additional parts, and adhere to communication protocols to prevent unnecessary part replacements.
• Foster a "Guest Centric" and "Fix-It-Right" mindset within the service team to achieve high-quality after-sales activities through effective inter-departmental networking.
• Follow up on vehicle spare parts with the Parts Department in coordination with the Parts Supervisor to ensure timely repair completion and vehicle delivery.
• Conduct post-service follow-ups to address complaints and concerns, reporting them to the Workshop Floor Manager for resolution.
• Improve customer confidence and satisfaction by adhering to stipulated service operation standards to build trust and enhance customer retention.
• Confirm service repair agreements with customers to ensure repairs align with their requests, thereby achieving customer trust and confidence.
• Monitor the Job Controller in accurately entering data, recording repairs, and updating vehicle delivery status by reviewing Computerized Time Control Sheets for productivity analysis.
• Ensure the Chief Technician complies with quality control policies and procedures to maintain the company's integrity and branding image.
• Prepare business plans to define and achieve operational targets.
• Provide efficient service with a "Guest First" mindset and perform essential duties.
• Apply Jameel Standards specific to the Service Advisor role.
• Implement all instructions and policies related to safety, welfare, integrity, and the company's branding image.

Qualifications and Experience

• A minimum of a Bachelor's Degree or equivalent qualification.
• A minimum of 5 years of experience in the service area, specifically within the automotive sector.
• Service Advisor Level 2 certification is required.

Required Skills and Competencies

• Time Management: Effectively manage personal time and the time of others.
• Monitoring: Assess performance and implement improvements or corrective actions.
• Active Learning: Understand implications of new information for problem-solving and decision-making.
• Stress Tolerance: Accept criticism and handle high-stress situations calmly.
• Inter-Personal Skills: Strong people-handling abilities and capacity to analyze complex problems.
• Good Communication Skills: Proven ability to listen, question, communicate effectively, determine customer needs, and sell dealership parts and service capabilities based on features, advantages, and benefits.
• Achievement/Effort: Establish and maintain challenging personal achievement goals and exert effort towards mastering tasks.
• Computer Skills: Proficient in worksheets, word processing, presentation software, and database management.
• Good Judgement and Decision Making: Exhibit sound judgment and effective decision-making capabilities.
• Social Perceptiveness: Understand and interpret the reactions and behaviors of others.
• Problem Sensitivity: Ability to identify when something is wrong or likely to go wrong.
• Inductive Reasoning: Ability to combine pieces of information to form general rules or conclusions.
• Automotive and Technical Knowledge: Strong understanding of automotive principles, including pre-diagnostic questioning and troubleshooting.

Role Context and Location

This is a full-time position for a Service Advisor based in Jeddah, Makkah, Saudi Arabia. The role requires advanced knowledge of customer and personal service principles and processes, as well as basic knowledge of principles and methods for promoting and selling products or services. The job has a direct impact on sales target achievement and customer satisfaction ratios. The role requires basic knowledge in production systems designed to improve productivity and has a direct impact on ensuring parts are handled according to departmental targets. The job holder is responsible for the conversion, receiving, binning, picking, and dispatching of parts in the warehouse. The role involves monthly supervision over sales targets and limited authority over discount allocation. Fluency in both English and Arabic is required.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.

• Supervise and manage all operational and technical staff.
• Monitor attendance, performance, and task allocation.
• Ensure smooth and efficient day-to-day operations.
• Coordinate with internal departments to achieve operational objectives.
• Prepare operational reports and manage operational risks.
• Resolve operational and technical issues in a timely manner.
• Ensure compliance with quality, safety, and company standards.
• Monitor, analyze, and improve operational KPIs to drive performance and efficiency.
• Maintain continuous operational readiness and ensure services are running effectively 24/7.

• Bachelor's Degree in Engineering.
• 5–7 years of experience in Operations or Site Management.
• Minimum 3 years of supervisory experience.
• Proficiency in MS Office, ERP Systems, and Primavera.
• Knowledge of ISO standards and KPI management.
• Excellent Arabic and English communication skills.
• Preferred experience in Security Systems and ELV Systems (CCTV, Access Control, Fire Alarm, etc.).
• Ability to manage operations in a 24/7 environment.

About the Role

Accenture Middle East is seeking a Network Associate Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position involves leading and operating critical enterprise network security services to protect client digital assets across on-premise and cloud environments. The role requires managing complex security operations, responding to incidents, and driving continuous improvement within the network security framework.

Key Responsibilities

• Lead and operate enterprise Network Security services, including Network Detection and Response (NDR), Distributed Denial of Service (DDoS) protection, firewalls, sandboxing, and Web Application Firewalls (WAF) across on-premise and cloud environments.
• Provide technical and operational leadership to teams managing firewalls, web application security, sandboxing, and threat detection systems.
• Oversee the response and escalation procedures for network and application-layer security incidents, including DDoS attacks and advanced persistent threats.
• Drive continuous improvement by proactively identifying security gaps, optimization opportunities, and underutilized capabilities within the network security infrastructure.
• Ensure network security platforms are consistently patched, upgraded, and operated in adherence to vendor specifications and organizational standards.
• Support security architecture decisions, facilitate audits and compliance activities, and manage service reporting, acting as a key escalation point for stakeholders.

Required Experience and Skills

• 7-9 years of experience in Information Security with a strong operational background in network security domains.
• Proven experience leading network security operations teams in complex enterprise environments.
• Hands-on experience implementing, operating, and designing network security solutions independently.
• Strong understanding of Network Detection and Response (NDR), DDoS protection, firewall governance, sandboxing, and web application security across on-premise and cloud platforms.
• Demonstrated leadership, problem-solving, and communication skills.
• Experience with technologies including F5, FortiGate, Palo Alto, Arbor, Darktrace, FireEye, Zscaler, Forcepoint, Symantec, Proofpoint, and Trend Micro.

Technical Expertise

• Network Security
• Network Detection and Response (NDR)
• DDoS Protection
• Firewalls
• Sandboxing
• Web Application Firewalls (WAF)
• Web Application Security
• Threat Detection
• Security Architecture
• Audits
• Compliance

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is specifically for Saudi Nationals.

Additional Information

Relevant security certifications are considered an advantage for candidates applying for this role.

About the Role

Elaf Group is seeking a Hotel Manager to oversee operations for its properties in Jeddah and Makkah, Saudi Arabia. This role is responsible for ensuring guest satisfaction, driving financial performance, and leading a team. The Hotel Manager will maintain service standards, maximize revenue, and achieve profitability targets in alignment with Elaf Group's commitment to excellence. The position requires a strategic leader with a comprehensive understanding of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, with a focus on operational efficiency, financial stewardship, and fostering a positive work environment.

Key Responsibilities

• Oversee daily hotel operations to ensure seamless service delivery across all departments.
• Ensure adherence to brand standards, company policies, and local regulations.
• Monitor and manage performance of Front Office, Housekeeping, Engineering, Security, and Food & Beverage operations.
• Conduct property inspections to maintain high standards of cleanliness, maintenance, and safety.
• Manage guest issues and ensure prompt resolution of complaints.
• Achieve budgeted revenue, Gross Operating Profit (GOP), and profitability targets.
• Monitor financial performance against objectives on a daily, weekly, and monthly basis.
• Implement cost control measures for departmental expenses and labor costs.
• Review Profit & Loss (P&L) statements and implement corrective actions.
• Maintain accurate forecasting and budgeting processes.
• Collaborate with Revenue Management and Sales teams to maximize occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR).
• Stay informed on market trends, competitor activities, and pricing strategies.
• Support local sales initiatives and participate in business development.
• Drive direct bookings and implement guest retention programs.
• Maintain high guest satisfaction scores across online review platforms.
• Implement service recovery procedures to address guest concerns.
• Monitor guest feedback and implement initiatives for service improvement.
• Foster a culture of hospitality excellence and guest-centricity.
• Lead, coach, and develop department heads and hotel team members.
• Conduct performance reviews and facilitate training programs.
• Ensure appropriate staffing levels and implement succession planning.
• Promote employee engagement and a positive workplace culture.
• Enforce company policies and implement disciplinary procedures.
• Ensure compliance with Ministry of Tourism regulations and licensing requirements.
• Maintain and review safety, security, and emergency procedures.
• Ensure compliance with Civil Defense, health, and labor regulations.
• Lead emergency response and crisis management activities.
• Protect and maintain the hotel's physical assets.
• Develop and execute preventive maintenance plans.
• Identify and recommend capital expenditure requirements for property improvements.
• Ensure the hotel consistently operates in excellent condition.
• Prepare and submit operational, financial, and commercial reports.
• Conduct monthly business reviews and action planning.
• Monitor key performance indicators (KPIs) and implement improvement initiatives.

Qualifications and Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of progressive hotel management experience, preferably as a Hotel Manager or Operations Manager.
• Proven experience with Property Management Systems (PMS), specifically Opera.

Required Skills

• Exceptional leadership and people management skills, with the ability to build, develop, and motivate high-performing teams.
• Comprehensive understanding of hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.
• Strong strategic thinking capabilities with robust commercial and business acumen.
• Expertise in financial management, including budgeting, forecasting, cost control, and profit optimization.
• Proficiency in revenue management strategies to drive occupancy, ADR, RevPAR, and overall hotel performance.
• A strong commitment to guest experience management, service excellence, and reputation enhancement.
• Effective stakeholder management skills, including interactions with owners, corporate office, brand representatives, guests, and external partners.
• Excellent problem-solving and decision-making abilities in a fast-paced operational environment.
• Demonstrated project management and execution capabilities for operational improvements and hotel initiatives.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to lead change, drive accountability, and foster continuous improvement.
• Sound understanding of regulatory compliance, health & safety protocols, and risk management within the hospitality industry.
• Fluent in English; proficiency in Arabic is considered an advantage.

Work Environment and Details

This is a full-time position with Elaf Group, located in Jeddah and Makkah, Saudi Arabia. The role requires 5-10 years of experience. The working schedule is 5 days per week, 8 hours per day, with 2 days off per week. The application deadline for this position is 01 July 2026.