Restaurant Manager

Job Purpose
The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent guest satisfaction, efficient service, high-quality food standards, and profitable performance. The role leads the restaurant team to deliver exceptional dining experiences while maintaining compliance with company policies and local regulations.

Key Responsibilities
Operations Management
- Manage daily restaurant operations to ensure smooth and efficient service.
- Ensure food quality, presentation, and service meet brand and company standards.
- Monitor cleanliness, hygiene, and safety across all areas of the restaurant.

Guest Experience
- Ensure exceptional customer service and handle guest feedback, complaints, and special requests professionally.
- Build strong guest relationships to encourage repeat business.
- Monitor customer satisfaction and implement service improvements.

Team Leadership & Staffing
- Recruit, train, schedule, and supervise restaurant staff.
- Conduct performance evaluations and provide coaching and development.
- Foster a positive work culture and ensure high employee engagement.

Financial & Cost Control
- Manage budgets, control labor and food costs, and achieve revenue targets.
- Monitor inventory levels, ordering, and stock rotation.
- Analyze sales reports and KPIs to improve profitability.

Compliance & Standards
- Ensure compliance with food safety, hygiene (HACCP), and local regulations.
- Implement and monitor SOPs, policies, and brand standards.
- Support audits, inspections, and corrective actions.

Marketing & Sales Support
- Support promotions, special events, and marketing initiatives.
- Collaborate with management on menu development and pricing strategies.

Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum 5 years of experience in Food & Beverage operations, with at least 2–3 years in a supervisory or managerial role.
- Strong knowledge of restaurant operations, service standards, and food safety regulations.
- Experience in casual dining, fine dining, or QSR environments is an advantage.

Join Our Team as a Restaurant General Manager!
We are seeking an experienced and dynamic General Manager to lead the operations of a high-end fine dining restaurant in Jeddah, Saudi Arabia. The ideal candidate will possess a strong background in hospitality management, exhibit exceptional leadership skills, and have a proven track record of delivering outstanding guest experiences while driving profitability.

Key Responsibilities:

• Oversee all day-to-day restaurant operations, ensuring smooth and efficient service.
• Lead, train, and motivate management and service teams to maintain high performance standards.
• Ensure exceptional guest experience aligned with upper casual or fine dining expectations.
• Manage budgets, financial performance, cost control, and profitability.
• Maintain compliance with local regulations, health & safety standards, and company policies.
• Develop and implement operational strategies to improve service quality and efficiency.
• Collaborate with culinary and marketing teams to enhance brand presence and customer satisfaction.
• Handle guest feedback and resolve issues professionally and promptly.

Requirements:

• Proven experience as a General Manager in upper casual / fine dining restaurants.
• Strong leadership, communication, and organizational skills.
• Solid understanding of F&B operations, financial management, and guest service excellence.
• Ability to work under pressure in a fast-paced hospitality environment.
• Currently available in Jeddah, Saudi Arabia.
• Male or Female candidates are welcome.
• Previous experience working in Jeddah is preferred.

What We Offer:

• Competitive salary package based on experience.
• Opportunity to work with a reputable hospitality brand.
• Career growth and professional development.

Join Kitopi as a Restaurant Manager!
Kitopi is the world's leading tech-powered multi-brand restaurant, on a mission to satisfy the world's appetite. In this role, you will manage daily restaurant operations, supervise the team, and drive profitability while ensuring high-quality standards.

What You’ll Do:

• Manage daily restaurant operations and ensure efficient workflow.
• Achieve sales, profitability, and assigned KPIs.
• Monitor food costs and labor costs within targets.
• Supervise the team, including training and performance evaluations.
• Ensure compliance with quality standards, hygiene, and food safety.
• Handle customer complaints professionally to enhance guest experience.
• Coordinate with various departments such as Operations, Supply Chain, HR, and Finance.
• Lead the team to achieve high performance within a positive work environment.

What Are We Looking For:

• Minimum 4 years of restaurant management experience.
• Exceptional communication and organizational skills.
• Bachelor's degree in Business Administration, Management, or relevant field.
• Excellent knowledge of food legislation and health & safety standards.

Why Kitopi?
We offer extensive learning opportunities, a diverse and inclusive environment, and great benefits. Become part of a caring community that values your contribution.