Customer Services Specialist📣 Job Ad

Join Carly as a Customer Service Manager!
At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.

Role Overview:
The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:

• Handling customer inquiries and support initiatives.
• Developing strategies to improve service quality.
• Analyzing customer service metrics to enhance performance.
• Ensuring a positive customer experience and upholding company standards.

Qualifications:
To succeed in this role, you should have:

• Strong expertise in Customer Satisfaction and Customer Service Management.
• Proficient analytical skills to assess metrics and identify trends.
• Excellent communication skills for effective interactions.
• Leadership skills to manage teams and drive performance.
• Familiarity with e-commerce platforms or the automotive industry is an added advantage.
• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!

Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:

• Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
• Identifying customer needs and representing the company effectively during exchange operations.
• Conducting exchange transactions following legal and operational procedures.
• Documenting transactions according to legal criteria and handling customer queries and complaints.
• Collaborating with the IT department to resolve technical issues as needed.
• Willing to travel nationally as required.

Qualifications:

• A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
• Fluency in Arabic and proficiency in English; additional languages are a plus.
• Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
• Strong communication, negotiation, and problem-solving abilities.
• A willingness to work flexible shifts and engage directly with customers.

About the Job
Takamol Holding is seeking a Customer Service Specialist to enhance customer experience and satisfaction. The Specialist will manage a high volume of inquiries through various support channels, ensuring timely resolutions and maintaining communication quality.

Key Responsibilities:

• Inquiry Management: Handle high volumes of incoming inquiries via approved channels (Email, Chat, Phone, Ticketing systems).
• Issue Resolution: Identify customers’ needs to achieve satisfaction by providing accurate information using appropriate tools.
• Ticket Lifecycle Management: Manage customer support tickets, ensuring timely closure within agreed service levels and maintaining high CSAT scores.
• Technical Coordination: Escalate complex technical issues to the technical team, tracking progress until resolution.
• Documentation: Maintain detailed records of customer interactions in the CRM system.
• Process Improvement: Identify common customer pain points and propose improvements to the customer journey.
• Quality Assurance: Adhere to communication procedures to ensure brand consistency and service quality.
• Ticketing Systems: Utilize experience with platforms like Zendesk or Salesforce.

Job Requirements:

• Minimum of 3–5 years of experience in customer support or a client-facing role.
• Bachelor’s Degree in Business Administration, Communications, or a related field.