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SalarySalarySR 4,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Job Offer - Customer Service Specialist

Mutma'in Company for Home Medical Services is pleased to announce the availability of a job opportunity as a Customer Service Specialist. We are looking for qualified and professional candidates to join our distinguished team.

Tasks and Responsibilities:
  • Receiving customer calls and responding to inquiries efficiently and politely.
  • Coordinating home medical service requests and scheduling visits.
  • Following up on customer cases and ensuring their satisfaction with the quality of service provided.
  • Recording data and updating customer information in the electronic system.
  • Dealing with complaints and feedback and resolving them or escalating them to management when necessary.
  • Continuously communicating with medical teams to ensure requests are executed on time.
  • Confirming appointments and reminding customers of scheduled services.
  • Adhering to company policies and maintaining the confidentiality of customer data.

Basic Requirements:
  • Excellent communication skills and the ability to deal with various customers.
  • Proficiency in using computers and communication programs.
  • The ability to work under pressure and manage time.
  • Previous experience in customer service or the medical field is preferred.

Benefits:
  • Competitive salary.
  • Professional work environment.
  • Training and qualification as needed.
  • Opportunities for career development.

Requirements

  • Requires 2-5 Years experience

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