Customer Services Specialist📣 Job Ad

Role Overview:
The Customer Service Agent at DSV will be integral in providing outstanding customer service by ensuring operational excellence in freight operations. Your main responsibility will be to manage proper documentation and facilitate efficient handling of all freight activities for both current and potential clients.

Key Responsibilities:

• Deliver best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep them informed about arrival times, delays, or transit issues.
• Ensure timely and professional communication through the appropriate channels for both internal and external correspondence.
• Send routing information, follow up with origins, and keep customers updated on status until freight arrives in Saudi Arabia.
• Update tracking sheets daily with freight status and communicate this to customers.
• Negotiate rates with carriers and maintain updated records in the Export Rate sheet.
• Create jobs for all export shipments and provide quotations for inquiries.
• Regularly monitor, report, and communicate with customers, carriers, and vendors.
• Provide updates to the Line Manager and handle any other related duties as assigned by supervisors.

Qualifications:

• Bachelor's degree is required.
• A minimum of 5 years experience in freight operations.

Competencies:

• Exceptional spoken and written communication skills.
• Strong organizational and multitasking abilities.
• Professionalism and integrity in all interactions.
• Proficiency in Microsoft Office Suite or related software.

At DSV, we foster an inclusive environment that values diversity in all forms. Join us in shaping the future of logistics while developing your career.

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

Required Skills:

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.