Join our team as a Quality Specialist at Tamimi Commercial! We are seeking a dedicated professional responsible for monitoring and maintaining product and service quality standards to enhance customer satisfaction and ensure compliance with regulatory and company standards.
Key Responsibilities:- Quality Monitoring & Inspection: Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications. Collaborate with suppliers and vendors to address quality concerns.
- Customer Complaint Handling: Investigate and analyze customer complaints related to product quality or service. Identify root causes and work with relevant teams to implement corrective actions to prevent recurrence.
- Documentation & Compliance: Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained. Support compliance with applicable regulations, industry standards, and company policies.
- Process Improvement: Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency, reduce costs, and increase customer satisfaction.
- Supplier & Vendor Management: Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits.
- Training & Support: Provide training to the employees and support teams on quality standards, policies, and procedures. Promote a quality-focused culture across departments to enhance awareness and commitment.
Key Performance Indicators (KPIs):- Customer Complaint Resolution Time: Achieve an average resolution time of 7 working days for customer complaints.
- Product Return Rate: Maintain a product return rate of X% (set by management) or below.
- Compliance Rate: Ensure 100% compliance with regulatory and company quality standards.
- Supplier Quality Compliance: Achieve X% (set by management) of suppliers meeting company quality standards consistently.
- Process Improvement Initiatives: Successfully implement X (set by management) quality improvement initiatives per year.
Minimum Qualifications:- Education: Diploma or bachelor’s degree in a related field.
- Experience: Minimum 1-2 years of experience in quality assurance, compliance, or a similar role in a commercial or retail environment.
- Certifications: Certification as a Certified Quality lead audit, Certified Quality Technician, or similar is preferred.
Knowledge, Skills, and Abilities:- Technical Knowledge: Familiarity with quality management systems (QMS), ISO standards, and data analysis tools.
- Skills: Strong analytical skills, problem-solving, and attention to detail with the ability to work across various departments.
- Abilities: Capable of managing multiple tasks effectively and working in a fast-paced commercial environment.
Language & Communication Skills:- Language Requirements: Fluent in English; proficiency in additional languages is a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with internal teams and external partners.
