Customer Services Specialist📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

Join Our Team as a Customer Service Specialist
At *******, we are looking for a skilled Customer Service Specialist to enhance client relationships and support our sales team in achieving business goals. You will play a critical role in managing client communications and ensuring a seamless operational flow.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, managing communication and follow-ups.
• Prepare quotations, contracts, and maintain updates in the CRM system (Odoo).
• Coordinate with operations, finance, and warehouse teams for smooth client onboarding and service delivery.
• Maintain accurate sales reports, client records, and documentation.
• Collaborate with the sales team to identify growth opportunities and support business development initiatives.

Requirements:

• Bachelor’s degree in Business, Management, or related field.
• 2–3 years of experience in account management, sales coordination, or a similar role (logistics/warehousing experience preferred).
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in MS Office and CRM tools.

Join us to reshape the warehousing experience!

Join Pacific International Lines (PIL) as a Customer Service Executive!

With over 55 years of leadership in the global shipping industry, Pacific International Lines is seeking proactive individuals to enhance customer satisfaction and handle shipping solutions. As the primary point of contact for our customers based in Jeddah, you will ensure exceptional service by managing bookings, documentation, and resolving issues efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
• Handle escalation inquiries and complaints to ensure effective resolution.
• Manage booking creation and amendments, processing change of destination requests.
• Coordinate with internal departments for issue resolution and service quality improvement.
• Prepare reports related to customer service activities and shipment performance.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• A minimum of 3 years of experience in customer service within shipping or logistics.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us?
Be part of a global carrier that focuses on sustainability and innovation. Enjoy opportunities for professional growth and be involved in a collaborative environment.

Application Process: To apply, submit your resume in English outlining your qualifications and experience.