Join our team as a Customer Service Specialist!We at Al-Sameria Medical Company are looking for a Customer Service Specialist to join our team and ensure the quality of services provided to customers. This role requires advanced skills in customer service, data analysis, and reporting.
Responsibilities:- Setting and defining performance and quality indicators and standards in customer service.
- Participating in establishing and updating customer service procedures and manuals.
- Developing programs to enhance the quality and professionalism of customer service systems.
- Conducting necessary studies and analyses to improve performance.
- Preparing specialized documents and reports.
Required Qualifications:- Bachelor's degree in a related field.
- One year of practical experience.
Skills:- Advanced customer service skills.
- Ability to prepare reports and monitor performance.
- Fluency in both Arabic and English.
We value diversity and inclusion in the workplace.
5,000 / Month
Full-time
