Join Carly as a Customer Service Manager!At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.
Role Overview:The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:
- Handling customer inquiries and support initiatives.
- Developing strategies to improve service quality.
- Analyzing customer service metrics to enhance performance.
- Ensuring a positive customer experience and upholding company standards.
Qualifications:To succeed in this role, you should have:
- Strong expertise in Customer Satisfaction and Customer Service Management.
- Proficient analytical skills to assess metrics and identify trends.
- Excellent communication skills for effective interactions.
- Leadership skills to manage teams and drive performance.
- Familiarity with e-commerce platforms or the automotive industry is an added advantage.
- Bachelor’s degree in Business Administration, Management, or a related field preferred.
Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!
