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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join the LAWAZEM team as an IT Support / Helpdesk professional!
We are looking for a dedicated and tech-savvy individual to provide essential technical assistance and support to our employees, ensuring that all IT systems function smoothly and efficiently. As the first point of contact for users experiencing technical challenges, your role will be critical in resolving issues promptly.

Key Responsibilities:
  • Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
  • Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
  • Assist users with account setup, password resets, and other access-related inquiries.
  • Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
  • Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
  • Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
  • Conduct training sessions for employees on new software applications and IT policies.
  • Escalate complex issues to senior IT staff or other departments as needed.
  • Stay current with technology trends and advancements to provide relevant support to users.

Requirements:
  • Associate degree in Computer Science, IT, or related field preferred.
  • Proven experience in IT support or helpdesk position.
  • Strong understanding of computer systems, mobile devices, and other technology.
  • Excellent troubleshooting skills and the ability to diagnose technical problems.
  • Strong communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and collaboratively as part of a team.
  • Customer-focused attitude and commitment to providing quality service.
  • Familiarity with ticketing systems and IT service management best practices.
  • Knowledge of network protocols and administration is a plus.
  • Fluency in Arabic and English.

Requirements

  • Requires 2-5 Years experience

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