Join Talent Blueprint FZ LLC as an IT Support Technician (Field)We are currently seeking an IT Support Technician to provide on-site technical support for end-user IT equipment during a large-scale IT rollout and operations support in Jeddah and Riyadh.
Role Summary:The IT Support Technician will play a crucial role during both the rollout and live operational phases. The successful candidate will be responsible for troubleshooting and resolving technical issues in a fast-paced environment.
Key Responsibilities:- Install, configure, and support laptops, desktops, monitors, and peripherals.
- Deploy, configure, and test local and network printers.
- Perform OS setup, user profile configuration, and basic software installations.
- Troubleshoot hardware, software, and connectivity issues on-site.
- Provide first-level user support and on-the-spot technical assistance.
- Replace faulty equipment and coordinate repairs or swaps.
- Maintain service tickets, checklists, and site sign-off documentation.
Required Experience & Technical Skills:- Minimum of 3 years of experience in IT helpdesk, field support, or desktop support roles.
- Strong working knowledge of Windows OS and standard office applications.
- Hands-on experience in supporting printers and peripherals.
- Basic understanding of LAN, Wi-Fi, and IP addressing.
- Strong communication skills and a customer-service mindset.
- Must be available onsite, full-time for the entire project duration.