It Support Technician Jobs in Jeddah

About the Role

ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.

Key Responsibilities

• Install and troubleshoot Windows Operating Systems and related software applications.
• Install and provide comprehensive support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to effectively assist end-users with their technical issues.
• Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
• Enhance overall system performance by proactively identifying issues and recommending potential improvements.
• Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Required Experience and Skills

• Experience in installing and troubleshooting Windows OS and related software.
• Experience in installing and supporting Microsoft Office and Office 365 applications.
• Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
• Proficiency in utilizing remote support tools for effective end-user assistance.
• Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
• Experience in maintaining accurate records of IT assets within an IT inventory system.

Technical Proficiencies

• Windows Operating Systems
• Microsoft Office Suite
• Office 365
• Hardware Device Support (printers, scanners, copiers)
• Remote Support Tools
• IT Asset Management

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position offers an excellent opportunity for individuals with 0-1 years of experience to contribute to the efficient operation of our medical applications and provide essential technical support within a leading healthcare organization. The IT Specialist will play a crucial role in ensuring the seamless functionality of our clinical and third-party applications, providing functional and technical expertise in configuration, support, training, deployment, and issue resolution.

Key Responsibilities

• Provide 2nd-line support to users of Fakeeh Care's clinical applications, promptly resolving technical issues, and offering 1st-line support as needed.
• Monitor, maintain, and update clinical solutions and third-party clinical solutions/add-ons to ensure their proper functioning.
• Register and document all daily work activities and support cases.
• Maintain clear communication with users, offering ongoing technical support and providing timely updates on case progress.
• Troubleshoot and resolve product issues, focusing on effective problem resolution and maintaining related documentation.
• Track and manage user cases and assigned tasks from initiation to closure, ensuring timely resolutions.
• Collaborate with team members to enhance work routines, processes, and product knowledge within the Customer Care Services department.
• Foster working relationships with the solutions delivery team for seamless collaboration on projects and issue resolution.
• Balance project priorities to maintain stability and availability across the application landscape.
• Ensure all deliverables are functionally appropriate, technically sound, and integrated into the overall system architecture.
• Maintain accurate and up-to-date documentation regarding process flows, design specifications, and daily work requirements.
• Utilize the Application Solution Manager for problem-solving, solution exploration, and addressing daily work needs.
• Perform other duties as assigned within the scope of job responsibilities.

Qualifications and Requirements

• 0 - 2 years of experience in IT support or application support, preferably within a healthcare setting.
• A Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a closely related field.
• A Master's degree in a relevant field is considered a plus.

Required Skills

• Proficiency in IT Support and Application Support.
• Experience with Healthcare IT environments.
• Strong Problem-Solving abilities.
• Excellent Communication skills, both oral and written.
• Demonstrated Teamwork capabilities.
• Skilled in Documentation practices.
• Familiarity with Application Solution Manager.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. An excellent command of oral and written English is required, with proficiency in Arabic being preferred.

About the Role

Kaizen Firm is seeking a dedicated Information Technology Support Technician to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is essential for maintaining the efficiency and integrity of the company's IT infrastructure. The IT Technician will act as the primary point of contact for daily technical support, ensuring prompt resolution of IT-related issues to minimize operational disruptions. The role also involves supporting infrastructure maintenance, system deployments, network administration, and IT security initiatives under the guidance of the IT Manager. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a commitment to providing high-quality user support, offering an opportunity for career growth within a dynamic organization.

Key Responsibilities

• Provide first and second-line technical support for hardware, software, network connectivity, and peripheral device issues.
• Log, prioritize, troubleshoot, and resolve IT support requests within agreed service levels.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, email systems, and collaboration platforms.
• Escalate complex technical issues when necessary, ensuring troubleshooting activities are accurately documented.
• Install, configure, maintain, and troubleshoot workstations, laptops, printers, monitors, and related peripherals.
• Deploy software applications, updates, and patches in accordance with IT policies and licensing requirements.
• Maintain accurate records of IT hardware, software assets, and license inventories.
• Prepare and configure equipment, user accounts, and system access for new employees.
• Assist in maintaining local area networks (LAN), wireless infrastructure, network switches, and connectivity services.
• Monitor network performance and troubleshoot connectivity issues to support uninterrupted operations.
• Support server room maintenance activities, including hardware inspections, cable management, and environmental monitoring.
• Assist with infrastructure upgrades, equipment installations, and technology projects as required.
• Apply operating system updates, security patches, and antivirus updates across end-user devices.
• Monitor backup processes and report failures or irregularities for prompt resolution.
• Support the implementation and enforcement of IT security policies, access controls, and password management standards.
• Report and document cybersecurity incidents or suspicious activities in accordance with established procedures.
• Maintain accurate documentation of IT systems, configurations, asset inventories, and troubleshooting procedures.
• Develop and update user guides, knowledge base articles, and FAQ documents to improve user self-service capabilities.
• Identify recurring technical issues and recommend long-term solutions to improve service quality and operational efficiency.
• Support continuous improvement initiatives within the IT function.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-5 years of experience in IT support, technical services, or systems administration.
• Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory environments.
• Hands-on experience with hardware installation, network troubleshooting, printers, and peripheral devices.
• Familiarity with IT helpdesk ticketing systems and IT service management practices.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and wireless networking.
• Professional certifications such as CompTIA A+, Network+, Microsoft, or equivalent are considered advantageous.
• Strong communication skills in English.
• Arabic language proficiency is preferred.

Required Skills

• IT Helpdesk
• Hardware Support
• Software Support
• Network Connectivity
• Peripheral Devices
• Troubleshooting
• Desktops and Laptops
• Printers and Mobile Devices
• Email Systems and Collaboration Platforms
• Workstation Installation and Configuration
• Software Deployment
• IT Policies and License Management
• Asset Management
• Local Area Networks (LAN) and Wireless Infrastructure
• Network Switches and Performance Monitoring
• Server Room Maintenance
• Infrastructure Upgrades
• Operating System Updates, Security Patches, and Antivirus Updates
• Backup Processes Monitoring
• IT Security Policies, Access Controls, and Password Management
• Cybersecurity Incident Reporting
• Documentation and Knowledge Base Management
• User Guides
• Continuous Improvement
• Windows 10/11
• Microsoft 365
• Active Directory
• IT Ticketing Systems and IT Service Management (ITSM)
• TCP/IP, DNS, DHCP, and Wireless Networking
• Communication

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves direct technical support and infrastructure maintenance within the company's IT operations.

Join the Islamic Development Bank as a Technical Support Officer in Onboarding.
As a key member of the Human Resources Management Department, you will enhance and improve onboarding processes for new employees within the organization, ensuring a seamless experience across our Headquarters and 11 Regional Hubs.

Key Responsibilities:

• Enhance onboarding processes and ensure a smooth experience for new joiners.
• Plan and coordinate all onboarding activities for virtual and onsite employees.
• Design remote onboarding programs and facilitate digital training.
• Guide new employees on HR systems, organizational policies, and remote work protocols.
• Collaborate with IT to provide necessary equipment and access for new hires.
• Manage completion of onboarding documentation and mandatory training.
• Be the primary HR point of contact addressing employee inquiries.
• Maintain and update employee personnel files and the IsDB Employee Handbook.
• Process employment documentation and coordinate pre-employment verifications.
• Support HR functions and projects to ensure efficient operations.

Qualifications:

• Bachelor’s degree in HR, Business Administration, Management, or related field.
• 3-5 years of experience in HR operations or onboarding.
• Professional HR certification is a plus.
• Fluent in English.

Skills Required:

• Strong coordination and organizational skills.
• Excellent communication and customer service skills.
• Experience with onboarding programs and HR information systems.
• Knowledge of employment documentation and stakeholder management.

Application Process:
Interested candidates should submit their resume/CV along with a copy of their passport and academic certificates.
The Islamic Development Bank does not request any payment from applicants at any stage of the recruitment process.

About the Role

Alkayan United is seeking a technically proficient individual to join their team in Jeddah, Makkah Province, Saudi Arabia. This full-time position focuses on managing and optimizing our IT infrastructure, with a particular emphasis on Customer Relationship Management (CRM) systems and core technical frameworks. The role is designed for individuals with 0-1 years of experience, offering an excellent opportunity for hands-on skill development in a supportive environment.

Job Responsibilities

• Manage and monitor CRM systems and support the technical environment.
• Ensure system continuity and stability, providing ongoing support.
• Manage the company's email system and internal networks.
• Implement system integration tasks and develop APIs.
• Develop and customize systems to meet business needs.
• Provide technical support for hardware and software, and maintain systems.
• Manage the hardware lifecycle and set up the work environment.
• Analyze technical issues and propose effective and applicable solutions.
• Apply best technical practices to improve efficiency and stability.

Required Qualifications and Experience

• Experience in managing CRM systems and technical support, or web support.
• Understanding of email systems and core network infrastructure.
• Familiarity with system development and integration via APIs and external integrations.
• Experience in providing technical support and system management.
• Strong problem-solving skills and the ability to effectively and practically address technical issues.

Core Skills

• CRM Management
• Technical Support
• System Infrastructure
• Email System
• Networking
• Integration
• APIs
• System Development
• Problem Solving

Job Details

Company: Alkayan United

Location: Jeddah, Makkah Province, Saudi Arabia

Job Type: Full-time

Required Experience: 0-1 years

About the Role

DP World is seeking a Senior Specialist - P&T Applications Support to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is integral to ensuring the smooth operation of business and operational systems within DP World Jeddah. The position focuses on providing essential day-to-day application support, including meticulously logging, analyzing, troubleshooting, and resolving user issues in alignment with established priorities and service level agreements. The successful candidate will serve as a key liaison, coordinating effectively with business users, internal IT teams, and external vendors to guarantee stable application availability, timely incident resolution, and to drive continuous improvement initiatives.

Key Responsibilities

• Provide first and second-level support for business applications, portals, integrations, and related operational systems.
• Address user complaints and service requests through approved support channels and the established ticketing process.
• Understand reported issues, reproduce problems where necessary, and assess their business impact and urgency.
• Prioritize incidents based on operational impact, Service Level Agreements (SLAs), and business criticality.
• Troubleshoot application issues by reviewing user inputs, system behavior, logs, reports, transactions, and integration status.
• Coordinate with developers, infrastructure teams, database administrators, and vendors for effective issue resolution and root cause analysis.
• Support application access management by coordinating user creation, role changes, and access reviews as per approved procedures.
• Train and guide users on correct application usage and the support process when required.
• Identify recurring issues and recommend process, system, or control improvements to reduce incidents and manual workarounds.
• Ensure proper documentation of incidents, resolutions, workarounds, and lessons learned in the support knowledge base.
• Maintain confidentiality, data integrity, and compliance with IT security policies and company procedures.
• Be responsible for safety and discipline within the work area.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field is mandatory.
• Minimum of 2 to 3 years of experience in application support, IT support, systems support, or a similar role.
• Strong analytical and problem-solving skills with the ability to understand business processes and system behavior.
• Good communication skills with the ability to interact professionally with users, stakeholders, vendors, and technical teams.
• Must be diligent, a quick learner, customer-focused, and willing to work extra hours or shifts during operational emergencies.

Required Skills

• Application Support
• IT Support
• Systems Support
• Analytical Skills
• Problem-Solving Skills
• Communication Skills

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Knowledge of Port Terminal Operations, TOS (Terminal Operating System), and Logistics Applications is considered an advantage.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

About the Role

SDGs @ IsDB Group is seeking a Technical Support Officer to join their team in Jeddah, Makkah, Saudi Arabia. This role is crucial for supporting the planning, coordination, and execution of Staff Social Club (SSC) events and activities, ensuring effective management of technical, operational, and stakeholder engagement aspects. The position is a contract-based role within the Corporate Services Complex, Human Resources Management Department, under the IsDB Staff Social Club division.

The Technical Support Officer will play a key role in enhancing staff engagement, collaboration, and workplace well-being through well-organized and impactful events. This role contributes to a positive organizational culture and aims to improve staff morale through recreational, cultural, social, and wellness initiatives.

Key Responsibilities

• Plan, organize, and execute SSC events, activities, and engagement initiatives, developing event concepts, schedules, implementation plans, and logistical arrangements.
• Coordinate event timelines and ensure timely execution of all event-related activities, adhering to approved standards, budgets, and timelines.
• Manage the end-to-end event lifecycle, including conceptualization, logistics coordination, budgeting support, communication, and post-event evaluation.
• Coordinate with vendors, venues, suppliers, and service providers, monitoring performance to ensure quality and cost-effectiveness.
• Support procurement and administrative processes for event requirements and oversee event setup, operational readiness, and on-site coordination.
• Support the development of initiatives that foster staff engagement, collaboration, and workplace well-being, coordinating recreational, cultural, social, wellness, and seasonal activities.
• Gather staff feedback and participation insights to improve future events and initiatives, promoting inclusive and engaging activities.
• Coordinate with internal business units and supporting functions to facilitate successful event delivery and engage with staff and stakeholders to identify engagement opportunities and event requirements.
• Support cross-functional collaboration to enhance the quality and effectiveness of SSC activities.
• Identify opportunities to improve event management processes and staff engagement initiatives, proposing creative ideas and innovative activities.
• Support the digitalization and streamlining of event registration, tracking, and feedback mechanisms.
• Support the development of event announcements, invitations, awareness materials, and internal promotional campaigns.

Qualifications and Requirements

• Bachelor's degree in Event Management, Business Administration, Human Resources, Marketing, Communications, or a related field.
• Professional certification in Event Management or a related discipline is an advantage.
• Relevant experience in event coordination, staff engagement initiatives, or similar roles is desirable.
• Proficiency in English is mandatory. Knowledge of Arabic and French is preferred.

Required Skills

• Strong organizational and stakeholder management skills.
• Ability to manage multiple events and initiatives simultaneously.
• Creativity and attention to detail.
• Ability to maintain high service quality and staff satisfaction.
• Good communication and coordination skills.
• Ability to work collaboratively across functions.
• Basic knowledge of budgeting support and vendor coordination.

Work Environment and Contract Details

This is a contract-based position for a Technical Support Officer - Staff Social Club, operating as supplemental workforce through a third-party contract. The role is located in Jeddah, Makkah, Saudi Arabia. The required experience is 0-1 years.

Application Information

To complete your application, please submit the following documents: Resume/CV, Copy of passport, and Academic certificate. The closing date for applications is 7-Jul-2026.

The Islamic Development Bank (IsDB) does not request payments of any kind from applicants throughout the recruitment process. The IsDB also does not request information on applicants' bank accounts and declines all responsibility for fraudulent publications of job posts or job offers in its name.

About the Role

The Islamic Development Bank (IsDB) is seeking a Technical Support Officer to join the Staff Social Club (SSC) as part of a supplemental workforce on a third-party contract. This role is based at IsDB Headquarters in Jeddah, Saudi Arabia, and is integral to supporting the planning, coordination, and execution of SSC events and activities. The position aims to foster staff engagement, collaboration, and workplace well-being through various initiatives, thereby enhancing organizational culture and staff morale.

Key Responsibilities

• Plan, organize, and execute SSC events, activities, and engagement initiatives, including developing event concepts, schedules, implementation plans, and logistical arrangements.
• Coordinate event timelines and ensure the timely execution of all event-related activities, adhering to approved standards, budgets, and timelines.
• Manage the end-to-end event lifecycle, from conceptualization and logistics coordination to budgeting support, communication, and post-event evaluation.
• Coordinate with vendors, venues, suppliers, and service providers, monitoring performance for quality and cost-effectiveness.
• Support procurement and administrative processes for event requirements and oversee event setup, operational readiness, and on-site coordination.
• Support the development of initiatives that foster staff engagement, collaboration, and workplace well-being, coordinating recreational, cultural, social, wellness, and seasonal activities.
• Gather staff feedback and participation insights to improve future events and initiatives.
• Coordinate with internal business units and supporting functions to facilitate successful event delivery.
• Engage with staff and stakeholders to identify engagement opportunities and event requirements.
• Support cross-functional collaboration to enhance the quality and effectiveness of SSC activities.
• Identify opportunities to improve event management processes and staff engagement initiatives, proposing creative ideas aligned with staff interests and organizational culture.
• Support the digitalization and streamlining of event registration, tracking, and feedback mechanisms.
• Support the development of event announcements, invitations, awareness materials, and internal promotional campaigns.

Qualifications and Requirements

• A Bachelor's degree in Event Management, Business Administration, Human Resources, Marketing, Communications, or a related field is required.
• Professional certification in Event Management or a related discipline is considered an added advantage.
• Relevant experience in event coordination, staff engagement initiatives, or similar roles is desirable.
• Fluency in English is mandatory.
• Proficiency in Arabic and French is preferred.

Required Skills

• Strong organizational and stakeholder management skills.
• Ability to manage multiple events and initiatives simultaneously.
• Creativity and attention to detail.
• Capacity to maintain high service quality and ensure staff satisfaction.
• Good communication and coordination skills.
• Ability to work collaboratively across different functions.
• Basic knowledge of budgeting support and vendor coordination.

Work Environment and Contract Details

This is a supplemental workforce position on a third-party contract, located at the IsDB Headquarters in Jeddah, Saudi Arabia. The role requires 0-1 year of experience. Candidates are required to submit a Resume/CV, a copy of their passport, and their academic certificate. The Islamic Development Bank (IsDB) does not request payments of any kind from applicants throughout the recruitment process and declines all responsibility for fraudulent publications of job posts or job offers in its name.

About the Role

Hitachi Rail is seeking a Saudi National Installation & Maintenance Technician to join its team in Jeddah, Saudi Arabia. This role is integral to the successful deployment and ongoing support of advanced transportation systems. You will contribute to projects focused on digital transformation and technology within the region, working as part of a diverse and innovative global organization.

Role Objective

The primary objective of this position is to prepare and execute the installation of delivered equipment and systems. You will be responsible for performing Level 1 preventive and corrective maintenance activities, and will also support engineers with Level 2 and Level 3 maintenance tasks. This role requires a willingness to work during weekends and holidays to ensure operational continuity.

Key Responsibilities

• Prepare and execute the installation of delivered equipment and systems.
• Execute Level 1 preventive and corrective maintenance activities.
• Support engineers with Level 2 and Level 3 preventive and corrective maintenance activities.
• Perform site surveys and contribute to Site Readiness Reviews.
• Verify that assigned work aligns with customer requirements and installation schedules.
• Participate effectively in customer equipment installation, configuration, unit testing, verification, and preparation for operation.
• Identify and resolve problems in a timely and cost-effective manner.
• Promptly inform the Installation Engineer of any issues with installation and testing activities.
• Record test activity results in measurement sheets and prepare suitable reports.
• Provide technical support to customer, Thales, or subcontractor teams for installation-related issues.
• Assist with Post Installation Check Out (PICO) and tests and commissioning activities as required, in coordination with involved teams.
• Contribute to the activities of Thales technical specialists for integration testing, troubleshooting, and commissioning testing when needed.
• Ensure the quality, security, and suitability of all work performed.
• Perform calibration of test and measurement equipment.
• Provide daily reporting on identified system operational issues and create PCRs (Problem Change Requests).
• Monitor systems using various monitoring tools and report any deviations or defects.

Qualifications and Requirements

• Knowledge and experience in the installation and maintenance of Transportation Security systems, including Communication and Signaling Systems.
• Ability to demonstrate installation, commissioning, and troubleshooting techniques.
• Proficiency in performing basic configurations and knowledge of System configurations.
• Capability to calibrate and use electronic tools for installation activities.
• Ability to perform preventive maintenance tasks.
• Skill in preparing technical reports.
• A Diploma in Electronic or Communications is mandatory and must be certified by the Saudi Engineering Council (SEC).

Skills

• Transportation Security systems installation and maintenance
• Communication and Signaling Systems
• Installation, commissioning, and troubleshooting techniques
• System configurations
• Proficiency with electronic tools
• Preventive maintenance
• Technical report preparation

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, with the work location specified as Makkah city. The role requires 0-1 years of experience. Hitachi Rail is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.

About the Role

Halian, a company with over 28 years of experience in aerospace manufacturing, is seeking an ERP Specialist (m/f/d) to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to maintaining and supporting the organization's Enterprise Resource Planning (ERP) system, IT infrastructure, and end-user environment. The ERP Specialist will act as the primary point of contact for ERP and IT support, ensuring the reliability, security, and efficiency of systems supporting both business and production operations.

Role Responsibilities

The ERP Specialist will be responsible for providing first and second-line support to ERP users across all business functions. Key duties include administering and troubleshooting the ERP system, with a preference for experience with IFS ERP. The role also involves supporting master data management, user access control, and workflow configurations. Additionally, the specialist will assist with ERP reporting, system upgrades, and continuous improvement initiatives, as well as delivering user training and developing comprehensive system documentation.

Qualifications and Experience

Candidates should possess a Bachelor's degree in Information Technology, Computer Science, or a related field. The role requires 3 to 7 years of experience in IT support, infrastructure administration, or ERP support. Experience supporting manufacturing environments is essential, with aerospace experience being highly desirable. Strong troubleshooting, communication, and problem-solving skills are necessary to effectively support both technical and non-technical users in a fast-paced environment.

Required Skills and Expertise

• ERP Support & Administration
• IFS ERP (preferred)
• Master Data Management
• User Access Control
• Workflows
• Reporting
• System Upgrades
• User Training
• Documentation
• Microsoft 365 Administration
• Windows Server
• Active Directory
• Networking
• Virtualization
• Backup Systems
• Cybersecurity Practices
• Manufacturing Environments Support
• Aerospace Experience
• Troubleshooting
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Halian is committed to diversity, equity, and inclusion, aiming to connect organizations with top talent from all backgrounds and foster inclusive workplaces that drive innovation and collaboration.

About the Role

Astek is seeking an experienced Oracle R12 EBS Finance & SCM Technical Consultant to join a dynamic delivery team. This role is integral to end-to-end Oracle R12 EBS implementations and integrations, focusing on both Finance and Supply Chain Management modules for a key client in Saudi Arabia. The consultant will be responsible for designing, developing, and implementing comprehensive solutions to streamline business processes and enhance system functionality within the Oracle EBS environment.

Key Responsibilities

• Lead and participate in end-to-end Oracle R12 EBS implementations covering Inventory, Purchasing, Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, and General Ledger (GL) modules.
• Design and develop integrations between Oracle EBS and healthcare systems to manage the procurement lifecycle.
• Integrate Oracle EBS with external services including SADAD, DocuSign, and bank payment gateways.
• Develop and maintain Reports, Interfaces, Conversions, and Extensions (RICE) to meet business requirements.
• Build, customize, and extend Oracle Workflows, including seeded and custom workflows.
• Implement technical solutions using SQL, PL/SQL, and Oracle Open Interfaces.
• Design and deliver custom bolt-on solutions for Finance and Procurement modules.
• Utilize Oracle PL/SQL public APIs for efficient development.
• Apply knowledge of MOAC, AOL, TCA, RBAC, and Oracle Alerts in solution designs.
• Provide technical support for Procure-to-Pay (P2P) and Order-to-Cash (O2C) cycles.
• Translate functional and business requirements into detailed Technical Design Documents.
• Collaborate with functional teams to produce precise technical specifications.
• Execute unit and integration testing, and support Quality Assurance (QA) and User Acceptance Testing (UAT).
• Offer post-implementation support and troubleshoot technical issues.

Qualifications and Requirements

• 7 to 12 years of hands-on technical experience with Oracle R12 EBS, specifically across Finance and SCM modules.
• Proven track record of successfully completing multiple end-to-end Oracle EBS implementations and integrations.
• Strong SQL and PL/SQL development skills.
• Experience with developing Reports, Interfaces, Conversions, and Extensions (RICE).
• Workflow development and customization experience within Oracle EBS.
• Familiarity with Oracle EBS architecture and its integration capabilities.
• Experience utilizing Oracle Open Interfaces and calling PL/SQL public APIs.
• Strong understanding of MOAC, AOL, TCA, RBAC, and Oracle Alerts.
• Deep experience in technically supporting Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes.
• Experience in producing Technical Design Documents and collaborating with cross-functional teams.
• Good troubleshooting and post-implementation support skills.

Technical Skills

• Oracle R12 EBS Finance and SCM
• EBS Implementations and Integrations
• Inventory, Purchasing, AP, AR, Fixed Assets, GL modules
• Healthcare Systems Integration
• SADAD, DocuSign, Bank Payment Integrations
• RICE Development
• Workflow Development and Customization
• SQL and PL/SQL
• Oracle Open Interfaces
• Custom Bolt-on Solutions
• Oracle PL/SQL Public APIs
• MOAC, AOL, TCA, RBAC, Oracle Alerts
• Procure-to-Pay (P2P) and Order-to-Cash (O2C) Processes
• Technical Design Documentation
• Unit and Integration Testing
• QA and UAT Support
• Post-Implementation Support and Troubleshooting
• OAF Page Development/Customization (Additional)
• EBS–Fusion Coexistence/Hybrid Models (Additional)
• Oracle Fusion Cloud Technical Experience (Additional)
• OIC Integration (Additional)
• Linux/Unix Shell Scripting (Additional)
• Strong Communication and Collaboration skills
• Effective Problem-solving abilities

Work Location and Type

This is a full-time position located in Jeddah, Makkah, Saudi Arabia.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Infrastructure Administrator to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for an individual looking to build a career in IT infrastructure management within a leading healthcare organization.

The IT Infrastructure Administrator will be instrumental in designing, deploying, and managing the group's server, storage, virtualization, and network environments. The role ensures optimal performance, availability, and security across both on-premises and cloud infrastructures.

Key Responsibilities

• Design, deploy, and manage server, storage, virtualization, and network environments, including on-premises and cloud solutions.
• Continuously monitor system performance, capacity, and availability to ensure maximum uptime and operational efficiency.
• Implement and maintain infrastructure automation, configuration management, and monitoring solutions.
• Administer and manage virtualization platforms such as VMware, Hyper-V, or equivalent technologies.
• Deploy and manage workloads in cloud platforms including Azure, AWS, and GCP, focusing on cost efficiency and security.
• Configure and troubleshoot Local Area Networks (LANs), Wide Area Networks (WANs), firewalls, load balancers, Virtual Private Networks (VPNs), and routing protocols.
• Collaborate with security teams to implement and enforce best practices, including system patching, access control, and compliance adherence.
• Implement and manage backup solutions, replication strategies, and disaster recovery procedures to ensure business continuity.
• Actively participate in business continuity planning and disaster recovery exercises.
• Work with application, database administration (DBA), and support teams to deliver reliable IT services.
• Maintain detailed and up-to-date infrastructure documentation, Standard Operating Procedures (SOPs), and architecture diagrams.
• Perform other assigned duties within the scope of the job description.

Qualifications and Requirements

• Proficiency in managing Windows and Linux servers, Active Directory, and virtualization platforms such as VMware or Hyper-V.
• A strong understanding of networking concepts, including VLANs, firewalls, VPNs, and load balancing.
• Demonstrated skill in managing storage, backup, and disaster recovery solutions.
• Experience with monitoring tools and automation technologies like PowerShell, Bash, or Ansible.
• Excellent problem-solving and troubleshooting skills with a focus on maintaining high availability and security.
• Effective communication and teamwork abilities, with the capacity to thrive in fast-paced environments.
• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Excellent command of oral and written English; proficiency in Arabic is preferred.

Technical Skills

• Server Administration (Windows/Linux)
• Active Directory Management
• Virtualization Platforms (VMware, Hyper-V)
• Networking Concepts (VLANs, Firewalls, VPNs, Load Balancing)
• Storage Solutions
• Backup and Disaster Recovery Solutions
• Business Continuity Planning
• Monitoring Tools
• Automation (PowerShell, Bash, Ansible)

Role Context

This is a full-time position for an IT Infrastructure Administrator at Fakeeh Care Group, located in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience in IT Infrastructure or a related field. Preferred certifications include Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP-DCV), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+, CompTIA Security+, and AWS Certified Solutions Architect – Associate.

About the Role

Haleon is seeking a Digital & Tech (D&T) Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This role is responsible for the delivery and support of site-based digital workplace and commercial technology services across Operating Units. The position involves providing hands-on, in-person technology support to ensure employees can work effectively with digital tools, resolve daily technical issues, and correctly apply cybersecurity practices on site.

Role Context and Responsibilities

As the primary market point of contact for Operating Unit (OU) Tech Partners, you will connect on-the-ground operations with central Digital & Tech teams. This involves ensuring site needs, commercial priorities, and operational realities are understood and supported. You will offer local insights into commercial execution, including field force and distributor operations, supporting the stability and adoption of critical platforms like DMS and SFA. The role also contributes to capturing business needs, supporting local digital initiatives and pilots, and providing structured service performance insights and reporting to enhance digital workplace and commercial technology environments.

• Serve as the primary market point of contact (SPOC) for Operating Unit (OU) Tech Partners, ensuring alignment between site operations, commercial priorities, and Digital & Tech initiatives.
• Assist OU Tech Partners in capturing and articulating site-level business needs, translating operational challenges into digital opportunities, requirements, and prioritization.
• Support the effective usage, stability, and adoption of commercial technology platforms, including DMS, SFA, and other market performance tools.
• Contribute to the execution of local digital initiatives, pilots, and innovations, ensuring smooth rollout and providing actionable feedback.
• Maintain visibility of site-level service performance, recurring issues, and user experience, providing structured reporting to OU Tech Partners and D&T leadership.
• Leverage service data and operational insights to identify improvement opportunities and support continuous optimization of digital workplace and commercial technology.
• Act as a feedback bridge between business users and D&T teams, representing local realities and opportunities in decision-making.
• Manage day-to-day technology service delivery at the site.
• Support routine checks on critical site technology and equipment in partnership with D&T teams and third-party providers.
• Maintain local asset inventory in line with Haleon policy and support the asset lifecycle.
• Support planned changes, roll-outs, upgrades, and migrations, including coordination, communication, and on-site support.
• Assist with the migration of local applications to strategic global platforms, collaborating with central D&T teams.
• Oversee service level agreements and incident resolution for the site.
• Act as a point of escalation for incident and problem resolution, adhering to Haleon incident and service management playbooks.
• Represent the site on incident management calls, ensuring operational context is understood.
• Identify recurring issues and collaborate with D&T teams and suppliers to implement permanent fixes and service improvements.
• Provide site-level input into post-incident reviews and service improvement discussions.
• Build strong working relationships with local Commercial leadership, functional teams, and end users to represent site needs in D&T discussions.
• Collaborate with Service Management and MEA Digital & Tech Heads to provide site-level input on local service performance and incident resolution.
• Build strong partnerships with D&T functions and third-party providers to support effective service delivery and problem management.
• Act as a local champion for D&T initiatives and change, supporting adoption through on-site engagement.
• Provide practical training sessions on D&T capabilities, policies, and initiatives in partnership with central D&T teams.
• Encourage self-service, effective use of knowledge articles, and compliance with approved tools and secure processes.
• Provide in-person, hands-on support for the site's digital workplace requirements.
• Support conference rooms and shared spaces, including AV and hybrid meeting technology.
• Support local technology processes such as onboarding and offboarding.
• Serve as the on-site contact for cybersecurity queries and minor incidents, working with the central Cyber Security team.
• Ensure endpoint security measures are correctly applied on site and on local applications.
• Support the correct application of user access management protocols at the site.
• Detect and escalate suspected security incidents following Haleon security playbooks.
• Promote Haleon secure working practices at the site.
• Support the implementation of security changes on site in partnership with the Cyber team.

Qualifications and Experience

Candidates should possess a Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field. The role requires 2-5 years of experience in IT support, digital workplace, or site-based technology roles. Essential experience includes hands-on work with Microsoft productivity tools, collaboration platforms, and video conferencing technologies. Familiarity with IT service management practices and tools, such as ServiceNow for incident and request handling, is expected. A foundational understanding of cybersecurity principles and secure working practices is necessary, along with a basic understanding of business operations to engage with non-technical stakeholders.

• Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field.
• 2-5 years of experience in IT support, digital workplace, or site-based technology roles.
• Solid hands-on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
• Exposure to IT service management practices and tools (*, ServiceNow), including incident and request handling.
• Foundational understanding of cyber security principles and secure working practices.
• Basic understanding of business operations with the ability to engage with non-technical stakeholders and translate technical issues into business context.
• Demonstrated ability to work across central teams, vendors, and business stakeholders in a matrix environment.
• Experience supporting or working with commercial technology platforms such as DMS, SFA, CRM, or other field execution tools.
• Exposure to Tech Partnering, Business Partnering, or demand capture activities.
• Experience in data collection, reporting, or service performance tracking.
• Experience working with or managing third-party service providers in a service delivery environment.
• Experience supporting AV, meeting room technologies, and hybrid working environments.
• Relevant certifications such as ITIL, Microsoft, Networking, or Security certifications are advantageous.
• Experience working in commercial, FMCG, or regulated environments is beneficial.
• Jeddah-based candidates are preferred.

Required Skills

• Digital Workplace Technology
• Commercial Technology Services
• IT Support
• Cyber Security
• Microsoft Productivity Tools
• Collaboration Platforms
• Video Conferencing Technologies
• IT Service Management (ITSM)
• Incident Management
• Problem Resolution
• Business Engagement
• Stakeholder Management
• Service Performance Reporting
• DMS (Distribution Management System)
• SFA (Sales Force Automation)

Work Location and Type

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. Haleon is committed to fostering an inclusive culture where diverse backgrounds and views are valued, aiming to best serve consumers and unleash the full potential of its people.