Operations Manager Jobs in Riyadh

About the Role

Sanabil Studio is a venture builder focused on transforming bold ideas into thriving businesses through industry expertise, technology, and startup acumen. We support ventures from inception to launch with seed funding and hands-on guidance. TradePay, a Sanabil Studio venture, is developing essential trade finance infrastructure for the Fast-Moving Consumer Goods (FMCG) sector in Saudi Arabia. The company aims to revolutionize supplier credit by replacing informal arrangements with structured, data-driven working capital solutions, empowering small merchants and mitigating credit risk for suppliers.

We are seeking a highly experienced Head of Operations to establish and lead TradePay's operational backbone. This role reports directly to the CEO and is critical for scaling operations. The position is located in Riyadh, Saudi Arabia, and is a full-time role.

Key Responsibilities

• Design and build TradePay's end-to-end collections infrastructure and execution workflows.
• Manage repayment reminder strategies across various channels including SMS, WhatsApp, phone calls, and automated payment systems.
• Oversee outbound collections activities, including promise-to-pay tracking, escalation workflows, and coordination for legal recovery.
• Manage relationships with third-party collections partners and develop comprehensive collections dashboards and reporting.
• Oversee merchant onboarding operations, including the collection of Know Your Business (KYB)/Know Your Customer (KYC) documents, account activation, and maintenance of merchant operational records.
• Build and manage the merchant support function, addressing inquiries related to repayments, operational issues, complaints, and escalations.
• Design and manage dispute resolution workflows, coordinating with suppliers and merchants to resolve issues and maintain accurate audit trails.
• Oversee merchant repayment processing, payment reconciliation, settlement coordination, and the resolution of payment exceptions.
• Manage operational relationships with key stakeholders including FMCG suppliers, distributors, force automation providers, marketplaces, payment providers, collection agencies, and KYB/KYC providers.
• Produce daily collections reports, delinquency and aging reports, and operational Key Performance Indicator (KPI) dashboards.
• Develop scalable operational processes, Standard Operating Procedures (SOPs), and controls, and collaborate with Product and Engineering teams to automate manual workflows.

Qualifications and Requirements

• A minimum of 8 years of experience in fintech, lending, BNPL, payments, collections, customer operations, or financial services operations.
• Proven experience in building operational functions from scratch.
• Strong collections and customer servicing experience.
• Experience managing operational teams and third-party vendors.
• Strong analytical and reporting capabilities.
• Experience working within a startup or high-growth company environment.
• Experience within Saudi Arabia or the GCC region.

Required Skills

• Collections
• Customer Servicing
• Team Management
• Vendor Management
• Analytical Skills
• Reporting

Role Success and Growth

Success in this role will be measured by the establishment of a scalable collections infrastructure, the implementation of an automated reminder and collections engine, the operation of the merchant support function to defined Service Level Agreements (SLAs), the availability of real-time operational reporting and dashboards, fully controlled reconciliation and settlement processes, an operational dispute management framework, and achieving operational readiness for national scale. This position offers a clear growth path to Chief Operations Officer as TradePay expands its operational infrastructure across the region.

The hiring process includes an introductory recruiter conversation, a Founder interview, an operations case study and practical exercise, and reference checks.

About the Center Manager Role

The Place BC is seeking a Center Manager to oversee all branch operations, staff management, and strategic growth for its business center in Riyadh, Saudi Arabia. This role is integral to driving profitability and ensuring the efficient functioning of the business center as a standalone unit.

Key Responsibilities

• Oversee and manage daily operations, including staff supervision, facility maintenance, and budget oversight to ensure smooth and efficient functioning of the business center.
• Lead the team in delivering exceptional customer service, effectively resolving issues, and maintaining high occupancy rates.
• Coordinate with contractors, suppliers, and fit-out companies for renovations, space planning, and ensuring compliance with brand standards.
• Develop and execute comprehensive sales strategies aimed at revenue growth, cost control, and fostering strong community engagement.
• Monitor key performance metrics, prepare detailed reports, and implement data-driven improvements based on analysis and feedback to regional management.
• Ensure strict adherence to Saudi labor laws, health and safety regulations, and all relevant cultural norms in all operational aspects.
• Foster a positive and productive work environment through effective staff training, performance evaluations, and the implementation of Saudization initiatives.
• Manage budgeting and ensure compliance with all relevant regulations and company policies.
• Provide strong team leadership to drive operational excellence and achieve business objectives.

Qualifications and Experience

• A Bachelor's degree is required; a Master's degree is highly favored.
• A degree in hospitality management is preferred.
• A minimum of 5 years of experience as an operations manager in a business center.
• At least 5 years of experience in operations management within Saudi Arabia.
• A minimum of 5 years of experience as an operations director in hospitality or property management.

Required Skills

• Leadership and Team Leadership
• Operations Management
• Staff Management
• Sales Strategy Development and Execution
• Data Analysis and Reporting
• Customer Service Excellence
• Budgeting and Financial Management
• Compliance and Regulatory Adherence

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. The specific work type is full-time.

About the Role

The Executive Network is seeking an Operations Manager to oversee daily restaurant operations in Riyadh, Saudi Arabia. This position is essential for maintaining excellence in product quality, guest experience, operational efficiency, and financial performance.

The Operations Manager will be responsible for the smooth execution of daily activities, driving team performance, and upholding high standards of service and compliance. This is a full-time role based in Riyadh.

Key Responsibilities

The Operations Manager will be responsible for:

• Leading and managing all daily restaurant operations to ensure efficiency and excellence.
• Maintaining and elevating product quality standards for all menu items and offerings.
• Ensuring an exceptional guest experience that fosters customer loyalty and satisfaction.
• Upholding strict sanitation compliance and food safety regulations.
• Implementing and managing effective inventory control systems to minimize waste and optimize stock levels.
• Driving team performance through effective leadership, training, and motivation.
• Maintaining financial accountability and contributing to the overall profitability of the restaurant.

Qualifications and Requirements

Candidates for this role should possess:

• A minimum of 3 years of experience in a similar Operations Manager role, or a minimum of 5 years of experience as an Area Manager.
• A Bachelor's degree in Hospitality Management or a related field.
• Fluency in both written and spoken English and Arabic.

Required Skills

The ideal candidate will demonstrate proficiency in:

• Operations Management
• Product Quality Assurance
• Guest Experience Enhancement
• Sanitation Compliance
• Inventory Control
• Team Performance Management
• Financial Accountability

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with The Executive Network.

About the Role

PhysicsWallah (PW) is seeking a motivated Operations Manager to lead and develop its centers in Riyadh, Saudi Arabia. This role is essential for ensuring the smooth daily operation of facilities, fostering growth, and providing a positive experience for students and the team. The Operations Manager will oversee daily operations, manage staff, and ensure the overall success and functioning of the Riyadh centers.

Key Responsibilities

• Oversee the daily operations of the center.
• Manage employee and administrative team schedules, and support student needs.
• Monitor operational execution and identify areas for efficiency improvement.
• Coordinate with sales and academic teams to ensure seamless customer service.
• Engage with the workforce and manage the operational budget.
• Ensure compliance with local regulations and company policies.
• Lead initiatives for expansion or relocation to new sites as required.

Qualifications and Requirements

• 3 to 6 years of experience in operations management or center management.
• A Bachelor's degree in Business Administration or a related field.
• Demonstrated leadership and problem-solving skills.
• Proficiency in operational systems and processes.
• Fluency in both spoken and written Arabic and English.

Required Skills

• Operations Management
• Team Management
• Sales and Marketing principles
• Customer Service excellence
• Performance Improvement strategies
• Coordination and Collaboration
• Budgeting and Financial Management
• Leadership
• Adaptability for relocation or expansion initiatives

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. PhysicsWallah (PW) offers a competitive salary for this role.

About the Role

Fakeeh Care Group is seeking an experienced Operation Director to oversee the financial and operational performance of designated areas in Riyadh, Saudi Arabia. This role is responsible for ensuring adherence to contractual terms, implementing cost control systems, and managing stock and asset performance. The Operation Director will drive efficiency, ensure compliance, and uphold high standards of health, hygiene, and safety across operations. Reporting directly to the Chief Executive Officer, this full-time position requires a strategic leader with expertise in facility management and operational excellence, committed to Fakeeh Care's person-centered values.

Key Responsibilities

• Manage the overall financial and operational performance of assigned areas in accordance with CEO guidelines.
• Ensure strict adherence to the scope of work detailed in contractual terms and conditions.
• Establish, maintain, and monitor strict cost control systems across all operational departments.
• Ensure storage and stock control systems are up-to-date, monitoring stock rotation and validity.
• Maintain company and client-owned assets and equipment in good order, controlling repair and replenishment costs.
• Operate the contract within established budgetary margins.
• Maintain constant liaison with the Client representative, fostering a strong working relationship.
• Monitor the ordering of all supplies and requirements, both internally and from external suppliers.
• Ensure the validity of all employee documentation (*, security passes, medical certificates, licenses, vacations) and manage timely renewals.
• Ensure employee timesheets are accurately completed and submitted to Head Office on time each month.
• Liaise with the Training Department for staff training initiatives.
• Conduct job-specific training for employees within the individual's operations.
• Perform annual staff evaluations and make recommendations for promotions, salary changes, employee of the month awards, and disciplinary actions, including termination where applicable.
• Ensure employees are aware of and comply with company policies and procedures.
• Maintain awareness of the KSA Labor Law and its stipulations, particularly regarding disciplinary action.
• Manage leave schedules and submit requests for relievers to the CEO at least two months in advance.
• Maintain strict confidentiality of all company financial information.
• Compile and submit monthly reports to the CEO detailing all aspects of operations, highlighting problems encountered and actions taken for rectification.
• Ensure reports cover maintenance activities, ongoing or new projects, supplier communications, and cost-effective service management enhancement schemes.
• Transmit copies of all client correspondence, minutes of site meetings, and other relevant communications to the CEO immediately upon acknowledgment.
• Ensure all offers to the Client are reviewed by the CEO prior to submission, involving Site Engineers where applicable.
• Inform the CEO of any major repair and maintenance activities.
• Ensure the highest standards of health, hygiene, and safety are maintained in operations, liaising closely with the company's CEO on these matters.
• Closely monitor the performance of all department heads.
• Adhere to safety regulations set by the company and the Client.
• Provide a monthly safety statistics report for the entire operation.
• Liaise with the Client on all safety-related matters.
• Conduct safety meetings with department heads and establish a safety committee to monitor and update management on safety matters.
• Perform any other duties requested by the CEO that are outside the normal routine but within the scope of work.
• Take full responsibility and accountability for HSE policies and procedures.
• Conform to the Company's Quality Assurance Program guidelines, based on ISO 9001:2000 ***
• Perform all duties and tasks in a manner that supports Fakeeh's Person-Centered care values.
• Actively contribute to continuous improvement initiatives within the scope of the role.
• Adhere to safety protocols and proactively address job-related safety concerns.
• Comply with cybersecurity policies and standards, participating in awareness training to prevent cyber threats.
• Uphold Fakeeh Care's code of conduct, policies, and ethical standards.
• Complete mandatory education as per requirements at least one month prior to expiration.

Qualifications and Requirements

• Minimum of 10 years of operational experience.
• At least 5 years of experience in a senior leadership or management role.
• Experience in facility management within healthcare environments from well-reputed local or international companies.
• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• An MBA from an accredited university is required.
• Excellent command of oral and written English and Arabic.

Required Skills

• Facility Management
• Healthcare Environments
• Cost Control
• Stock Control
• Asset Management
• Budget Management
• Client Relationship Management
• Staff Training
• Performance Evaluation
• Labor Law Compliance (KSA)
• Confidentiality
• Reporting
• Maintenance Management
• Project Management
• Health, Hygiene, and Safety (HSE) Management
• Quality Assurance
• Continuous Improvement
• Cybersecurity Policies
• Leadership
• Communication
• Operations Management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within the Fakeeh Care Group, a reputable healthcare organization.

About the Role

Wosol Concierge is seeking a hands-on Project Operations Manager to join their team in Riyadh, Saudi Arabia. This role is essential for supporting the management of a premium concierge services project, focusing on service delivery and operational efficiency. Reporting to the Senior Project Manager, the Project Operations Manager will oversee daily operations, maintain service quality, manage reporting, drive team performance, and contribute to project improvements. This is a key operational leadership position responsible for guiding Area Supervisors and concierge staff.

Key Responsibilities

• Manage daily concierge operations across designated locations.
• Ensure complete staffing, adequate shift coverage, and operational readiness.
• Lead and follow up with Area Supervisors on their daily performance and team management.
• Monitor staff attendance, grooming standards, disciplinary matters, and adherence to service standards.
• Handle escalations, manage incidents, and resolve operational challenges.
• Prepare and submit comprehensive weekly and monthly performance reports to senior management.
• Support project development initiatives, process improvement, and service enhancement strategies.
• Ensure compliance with Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), reporting standards, and client expectations.
• Maintain professional and clear communication with internal management and client representatives.

Qualifications and Experience

• Proven experience in hospitality, concierge services, facility management, property management, or front-office operations.
• Previous experience managing supervisors or leading large operational teams.
• Demonstrated strong leadership, follow-up, and problem-solving skills.
• Ability to perform effectively under pressure and maintain consistent service stability.
• Excellent communication skills in both Arabic and English.
• Strong reporting and documentation capabilities.
• Professional appearance and a high level of attention to detail.
• Proficiency in Microsoft Office Suite is preferred.
• 5-10 years of relevant experience is required.

Required Skills

• Hospitality
• Concierge Services
• Facility Management
• Property Management
• Front-office Operations
• Leadership
• Follow-up
• Problem-solving
• Communication (Arabic & English)
• Reporting
• Documentation
• Microsoft Office Proficiency

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Immediate joiners are preferred.

Application Process

Interested candidates are invited to send their CV to k@******************************.

About the Role

Initial Facilities Management is seeking a Services Planning & Operations Lead to join their team in Riyadh, Saudi Arabia. This full-time position is responsible for overseeing all aspects of Total Facilities Management (TFM) services planning and operations, focusing on seamless workflow management and effective service delivery. The role aims to maintain high levels of customer satisfaction and align operational strategies with client objectives.

This position requires a proactive leader with experience in operations management, strategic planning, and team leadership within the facilities management sector. The individual will develop and implement operational frameworks, manage third-party activities, and drive continuous improvement initiatives to meet contractual obligations and client expectations.

Key Responsibilities

• Oversee all workflow management and TFM Services Planning and Operations Management matters.
• Collaborate with departments to ensure consistent customer satisfaction efforts.
• Manage and maintain control over all project workflows.
• Plan and schedule all third-party activities according to the scope of work.
• Monitor contractual deliverables and develop comprehensive delivery plans.
• Design and develop action plans for various stages of the customer service process.
• Monitor team productivity and address performance issues to ensure efficiency and consistent service experiences.
• Develop and initiate project improvement processes in response to contractual changes to fulfill client requirements.
• Maintain an effective FM management strategy aligned with the Contracting Authority's strategy, Asset Register, and Services.
• Make critical policy, planning, and strategy decisions for operations.
• Develop, implement, and review operational policies and procedures.
• Maintain an organizational structure with an adequate resource plan to deliver TFM Services.
• Train and develop staff to effectively deliver services requested under the contract.
• Attend management meetings and provide comprehensive facility management information.
• Cooperate and coordinate with the Contracting Authority in implementing improvement initiatives and adopting a continuous improvement program.
• Plan inventory levels and locations, and execute all forecasting and planning programs.
• Develop and implement an Occupational Health and Safety (OH&S) program and Safety Management System (SMS) for all staff and subcontractors, adhering to relevant authority requirements.
• Ensure the implementation and management of a Quality Management System (QMS) in line with ISO standards and Contracting Authority policies.
• Ensure equipment, materials, tools, and consumables are used and stored safely and correctly, following manufacturer recommendations.
• Develop strategies and processes to deliver all required spare parts and consumables for project operations.
• Utilize knowledge of capacity consumption to improve the effectiveness and resilience of services and the workplace.
• Continuously measure consumption levels to compare planned capacity with actual usage.
• Ensure the CAFM department, Resource Leads, and Mobilization Leads deliver requirements as per project and management expectations.
• Lead the execution of all reward and recognition events for staff.
• Ensure all training requirements are delivered effectively and on time.
• Develop enhanced passenger experience programs.
• Participate in client tours and audits, and ensure immediate rectification of observed issues.
• Fulfill all listed and contractual responsibilities, including additional requirements as directed by management within the scope of expertise.
• Deliver management reports, deliverables, and ad hoc reports from the team in a timely manner.

Qualifications and Requirements

• Bachelor's Degree in Operations Management or an Engineering field.
• A minimum of 15 to 20 years of relevant experience in a similar role.
• Experience in Aviation operations and maintenance departments.

Required Skills

• Workflow Management
• Operations Management
• Customer Satisfaction
• Contractual Deliverables Management
• Customer Service Process Design
• Team Productivity Enhancement
• Project Improvement Process Development
• FM Management Strategy
• Policy Development
• Operational Policies and Procedures
• Resource Planning
• Staff Training and Development
• Facility Management Information Dissemination
• Improvement Initiatives Coordination
• Continuous Improvement Program Implementation
• Inventory Planning and Management
• Forecasting
• Occupational Health and Safety (OH&S) Program Development
• Safety Management System (SMS) Implementation
• Quality Management System (QMS) Implementation
• ISO Standard Compliance
• Spare Parts and Consumables Management
• Capacity Management
• Computer-Aided Facility Management (CAFM) Systems
• Rewards and Recognition Programs
• Passenger Experience Programs Development
• Client Audits Participation
• Facilities Management Expertise
• Negotiations Skills
• Client Relationship Management
• Aviation Operations Knowledge
• Aviation Maintenance Knowledge
• Consultation Expertise
• Good command of English.
• Knowledge of Arabic is ideally beneficial.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires over 10 years of relevant experience. The company is Initial Facilities Management.

About the Role

Amazon's global operations network delivers millions of packages and positive customer experiences every day. We are looking for enthusiastic, customer-centric individuals to join our team as Operations Managers in Riyadh, Saudi Arabia. In this pivotal role, you will lead and develop a team of both white-collar and blue-collar associates, ensuring the highest standards of safety, quality, attendance, and performance during their shifts. You will be responsible for equipping your team with the necessary tools for success, driving productivity and efficiency improvements through data-driven decision-making and analytical problem-solving. A key aspect of this position involves upholding our commitment to customer expectations, ensuring orders are accurately and timely delivered to their intended destinations. Our operational workflow encompasses the initial stages (product stocking and readiness), the middle mile (transportation to your region), and the final mile (delivery to the customer's doorstep), all unified by a shared vision and an unwavering dedication to the customer.

Key Responsibilities

• Support, guide, and motivate your workforce of white-collar and blue-collar associates to achieve operational excellence.
• Lead large-scale projects that have a significant impact on the site and region.
• Build and execute productivity plans by reviewing forecasts, determining necessary productivity levels, and collaborating with other leaders to achieve effective workload balancing.
• Manage and enforce standards for safety, quality, productivity, and customer delivery promises.
• Collaborate effectively with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and HR, to develop and implement plans that meet business objectives.
• Perform physical tasks including lifting up to 49 lbs, pushing, pulling, squatting, bending, and reaching frequently.

Qualifications and Requirements

• Minimum of 3 years of experience in people and performance management.
• Bachelor's degree or equivalent qualification, or a minimum of 2 years of full-time experience as an Amazon associate.

Required Skills

• Proficiency in managing safety, quality, attendance, and performance metrics.
• Strong ability to drive productivity and efficiency through data-driven decisions and analytical problem-solving.
• Experience in maintaining and exceeding customer expectations.
• Skills in motivating and guiding teams.
• Proven project management capabilities.
• Experience in forecasting and workload balancing.
• Excellent collaboration skills with cross-functional teams.
• Adept at process optimization and Lean manufacturing techniques.

Work Environment and Location

This role is for full-time employment in Riyadh, Saudi Arabia. You will be working within a dynamic warehouse operations environment.

About the Role

Brilliant Minds Events is seeking a Project Manager to oversee workforce and operational delivery for the AFC Cup 2027™ activities in Riyadh. This role is essential for ensuring effective coordination among stakeholders, venue management, workforce personnel, and tournament organizers, while adhering to AFC standards. The Project Manager will be instrumental in the successful execution of this major sporting event.

Key Responsibilities

• Lead the planning, execution, and delivery of hosting services for all AFC Cup 2027™ venues in Riyadh.
• Develop and manage project plans, timelines, operational milestones, and staffing needs.
• Serve as the primary liaison, facilitating communication between clients, venue management, and internal teams.
• Oversee all aspects of workforce management, including recruitment, planning, onboarding, deployment, and accreditation.
• Conduct regular operational meetings, venue inspections, and readiness assessments.
• Identify project risks and implement mitigation strategies.
• Report on project progress, KPIs, workforce updates, and operational performance.

Qualifications and Requirements

• A Bachelor's Degree in Project Management, Business Administration, Event Management, or a related field.
• 3 to 4 years of project management experience in events, sports, hospitality, or workforce operations.
• Proven experience in leadership, strategic planning, and stakeholder engagement.
• Demonstrated ability to manage multiple teams and diverse operational activities concurrently.
• Strong written and verbal communication skills, with robust problem-solving abilities.
• Fluency in both English and Arabic is mandatory.

Required Skills

• Leadership
• Planning
• Stakeholder Engagement
• Communication
• Problem-solving

Work Environment

This is a contract position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience and offers the opportunity to contribute to one of Asia's significant sporting events.

About the Role

BD, a global leader in medical technology, is seeking a highly experienced and strategic Regional Head of Operations & Market Enablement – META to join our team in Riyadh, Saudi Arabia. This role is responsible for managing supply chain execution and performance across the Middle East, Turkey, and Africa (META) region. The objective is to ensure reliable service, resilient supply, compliance, and cost efficiency within a dynamic and complex environment. You will lead regional supply chain and customer service teams, acting as a key enabler of BD’s Integrated Business Planning (IBP) process through collaboration with EMEA Planning, Commercial, Finance, Quality, and Global Supply Chain functions. While planning ownership resides with EMEA Planning, this role is accountable for ensuring robust regional inputs, disciplined execution of approved plans, and strong feedback loops. You will also drive the deployment of BD Excellence, transform go-to-market strategies, and build capabilities aligned with BD’s global operating model. BD's purpose, "Advancing the world of health™," is achieved through transforming possibilities into tangible solutions via innovative and efficient operations.

Key Responsibilities

• Drive META regional supply chain performance across key metrics including On-Time Shipment (OTS), On-Time In-Full (OTIF), service reliability, inventory health, cost-to-serve, and compliance.
• Lead, develop, and mentor regional supply chain teams covering customer service, order management, logistics, distribution, and operational execution.
• Serve as the senior supply chain point of contact for critical customer issues, market disruptions, and geopolitical risks within the region.
• Ensure clear accountability, foster talent development, and maintain succession readiness within the META supply chain organization.
• Act as the primary regional interface to EMEA Planning for demand, supply, and scenario alignment, ensuring high-quality regional inputs into the IBP process.
• Provide crucial regional insights, including market intelligence, demand signals, supply constraints, regulatory or logistics risks, inventory strategies, and working capital trade-offs, with a focus on improving forecast accuracy.
• Drive disciplined execution of IBP-approved plans within the region, managing service levels, inventory deployment, and allocation decisions.
• Deliver structured feedback to the Planning organization on execution gaps, biases, and assumptions to enhance IBP maturity.
• Partner with Commercial leadership to enable growth, support tenders, manage new product launches, and oversee strategic accounts by ensuring supply feasibility and realistic service commitments.
• Embed customer-centric supply chain practices, including proactive communication during periods of constraint or disruption.
• Support Strategic Account Management (SAM) and distributor models by establishing clear supply chain rules of engagement in line with BD standards.
• Drive structured collaboration with Commercial to translate go-to-market (GTM) priorities into effective service, inventory, and logistics strategies, including segmentation where necessary.
• Lead end-to-end logistics and GTM transformation initiatives across META, focusing on network design, 3PL orchestration, and market access acceleration.
• Build and implement fit-for-purpose 3PL distribution networks in priority growth markets, ensuring compliance with local regulations while optimizing cost, service, and scalability.
• Coordinate system, process, and master-data implementations related to 3PL operations, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and integration with ERP/Control Tower.
• Facilitate the transition from fragmented or distributor-led logistics models to structured, BD-controlled ecosystems to improve visibility, inventory positioning, and service reliability.
• Drive last-mile and customer delivery excellence, aligning with commercial GTM strategies and channel evolution.
• Establish robust governance, performance management, and partner integration models with logistics providers.
• Own the performance of regional logistics, distribution, and 3PL partnerships, monitoring scorecard performance against Service Level Agreements (SLAs).
• Drive resilience against supply chain disruptions, including port congestion, customs delays, and geopolitical instability.
• Lead regional network improvements and footprint optimization in alignment with global strategy.
• Ensure trade compliance and product integrity standards are met across all META markets.
• Drive improvements in inventory turns, reduction of Excess and Obsolete (E&O) inventory, and working capital, aligned with IBP outcomes.
• Balance service levels, risk mitigation, and cost-effectiveness in constrained and emerging market environments.
• Lead regional efficiency and cost competitiveness initiatives, including value engineering in logistics and distribution.
• Champion BD Excellence as the operating system for META Supply Chain, deploying Lean methodologies, problem-solving techniques, and performance management disciplines.
• Establish end-to-end visibility and performance management across internal teams and 3PL partners through standardized metrics, governance cadences, and digital enablement.
• Partner with Quality and Regulatory Affairs to ensure compliance while enabling speed and flexibility.
• Own trade compliance and import/export execution across META, including broker governance, customs performance, and adherence to local country requirements.
• Proactively identify and mitigate supply risks related to regulatory changes, product transitions, or market access constraints.
• Lead crisis management and recovery efforts during material supply disruptions.
• Act as a trusted thought partner to Regional Leadership Teams and EMEA/Global Supply Chain leadership.
• Lead with transparency, resilience, and decisiveness in sophisticated and ambiguous conditions.
• Role-model BD values, ethics, and a One-BD approach across functions and geographies.
• Build strong cross-functional followership without formal authority in a matrix environment.

Qualifications and Requirements

• A minimum of 15 years of progressive supply chain leadership experience in sophisticated, regulated environments, with a preference for MedTech, Pharma, or Healthcare industries.
• Demonstrated experience leading multi-country, culturally diverse regions, including experience with emerging markets.
• A strong background in logistics and end-to-end supply chain execution.
• Proven track record in transformation, standardization, and change leadership within matrix organizations.
• Experience working with mature Integrated Business Planning (IBP) / Sales and Operations Planning (S&OP) operating models.
• Direct experience deploying Lean or BD Excellence-type methodologies.
• Fluency in the Arabic language is a mandatory requirement for this role.

Required Skills

• Supply Chain Execution
• Service Reliability
• Resilient Supply Chain Management
• Compliance Management
• Cost Efficiency Optimization
• Integrated Business Planning (IBP)
• Customer Service Operations
• Order Management
• Logistics and Distribution Management
• Operational Execution
• Market Intelligence Gathering
• Demand Signal Analysis
• Supply Constraint Identification
• Regulatory Risk Assessment
• Inventory Strategy Development
• Working Capital Management
• Forecast Accuracy Improvement
• Tender Management Support
• New Product Launch Support
• Strategic Account Management
• Customer-Centric Supply Chain Practices
• Go-to-Market (GTM) Transformation
• Network Design and Optimization
• 3PL Orchestration and Management
• Market Access Acceleration
• Warehouse Management System (WMS) Proficiency
• Transportation Management System (TMS) Proficiency
• ERP Integration
• Control Tower Integration
• Last-Mile Delivery Excellence
• Performance Management Systems
• Partner Integration Strategies
• Inventory Turns Improvement
• E&O Reduction
• Value Engineering in Logistics
• BD Excellence Deployment
• Lean Methodologies
• Problem-Solving Skills
• End-to-End Visibility Implementation
• Digital Enablement in Supply Chain
• Quality Assurance Principles
• Regulatory Affairs Collaboration
• Trade Compliance and Import/Export Execution
• Broker Governance
• Customs Performance Management
• Crisis Management and Recovery
• Supply Risk Mitigation Strategies
• Critical Thinking
• Execution Rigor
• Comfort Operating in Ambiguity and Volatility
• Ability to Influence Without Direct Authority
• Customer Centricity
• Data-Driven Decision Making
• People Leadership and Talent Development

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia, with the primary work location at the Centria Office Building. BD prioritizes on-site collaboration to foster creativity, innovation, and effective problem-solving. For most roles, a minimum of 4 days of in-office presence per week is required to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements as indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Join BD to find purpose in the possibilities, and discover a culture where you can learn, grow, and thrive. To learn more about BD, visit https://************

About the Role

Burjline Builders is seeking a General Manager to lead a marketing agency based in Riyadh, Saudi Arabia. This role requires a strategic leader with a strong background in the marketing or advertising industry, possessing significant business acumen and a proven record of driving growth and operational excellence. The General Manager will oversee the agency's operations, including strategic planning, financial management, team leadership, and client satisfaction, blending creative industry knowledge with commercial skills to ensure sustained success and profitability.

Key Responsibilities

• Develop and implement the agency's long-term strategic vision, business plans, and operational goals to drive sustainable growth.
• Assume full Profit & Loss (P&L) responsibility, overseeing budgeting, financial forecasting, and resource allocation to maximize profitability and ensure financial health.
• Lead and mentor a multidisciplinary team, fostering a collaborative, innovative, and high-performance work culture.
• Direct all day-to-day operations, ensuring seamless project delivery, exceptional quality of work, and optimal resource utilization.
• Drive business development initiatives by identifying new market opportunities, cultivating key client relationships, and leading high-level pitches.
• Serve as the senior point of contact for major clients, ensuring their needs are met and their expectations are exceeded to build lasting partnerships.
• Analyze market trends, competitor activities, and industry developments to keep the agency at the forefront of innovation and maintain a competitive edge.
• Establish and monitor key performance indicators (KPIs) across all departments to measure success and drive continuous improvement.

Qualifications and Requirements

• Proven experience in a senior leadership position, such as General Manager, Managing Director, or Head of Operations, within a marketing, creative, or advertising agency.
• A Bachelor's degree in Business Administration, Marketing, or a related discipline.
• Demonstrable success in driving business growth, acquiring new clients, and managing a profitable P&L.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team.
• Strong strategic thinking and problem-solving capabilities, with a deep understanding of the marketing and advertising landscape.
• Excellent financial literacy and commercial acumen.
• Experience working within the Saudi Arabian or wider GCC market is highly desirable.

Required Skills

• Strategic Planning
• Financial Management
• Team Leadership
• Client Satisfaction
• Business Acumen
• Business Development
• Market Trend Analysis
• Key Performance Indicators (KPIs)
• Leadership
• Communication
• Interpersonal Skills
• Problem-Solving
• Financial Literacy

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience. A competitive salary and comprehensive benefits package will be offered to the successful candidate, commensurate with their skills and experience.

About the Role

Ten Lifestyle Group is seeking a Head of Service Delivery to join its team in Riyadh, Saudi Arabia. As a global leader in lifestyle management and concierge services, the company focuses on operational success, end-to-end service delivery, commercial performance, and member outcomes. Reporting to the Regional Director, this role is responsible for driving service excellence, fostering accountability and continuous improvement, and leading cross-functional teams. The position requires translating global strategies into regional priorities, balancing operational leadership with financial performance, customer experience, and scalable growth within the Saudi Arabian market.

Key Responsibilities

• Lead regional operational and commercial performance, ensuring strong customer, financial, and employee outcomes.
• Translate global strategy into actionable regional priorities and measurable objectives.
• Drive operational excellence through process improvements, efficiency enhancements, and effective risk management.
• Collaborate with regional and global stakeholders to implement policies and support sustainable business growth.
• Build, develop, and inspire high-performing teams through coaching and leadership development.
• Foster a culture of accountability, ownership, and continuous improvement.
• Develop leadership capability and establish succession pipelines for critical regional roles.
• Empower teams to deliver exceptional local service while aligning with global standards and strategy.
• Deliver exceptional customer service, ensuring high quality, consistency, and outstanding member experiences.
• Utilize data, insights, and member feedback to drive continuous improvement and enhance performance metrics.
• Embed a culture of service excellence and quality assurance across all operational teams.
• Proactively identify and address potential service risks to maintain high standards and achieve desired outcomes.

Qualifications and Requirements

• Proven success in a Head of Service Delivery or similar operational leadership role.
• In-depth knowledge of service-driven industries such as luxury, travel, hospitality, or concierge services, including B2B services.
• Fluency in both Arabic and English is essential.
• Demonstrated track record of delivering strong commercial and operational results through cross-functional leadership.
• Ability to manage complex stakeholder relationships across different functions, geographies, and cultures.
• Strong financial and analytical skills, with the capacity to interpret performance data and translate it into actionable plans.
• Proven ability to promote operational excellence and cultivate a high-performance culture.
• Experience in sales is required.
• Exceptional influencing and communication skills, both internally and externally.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM or other operational platforms.
• Previous management experience in luxury service, ultra/high-net-worth travel, or concierge sectors, including B2B services, is preferred.
• Experience leading operational transformation or large-scale efficiency programs is desirable.
• Experience in embedding automation and process enhancements into workflows is a plus.
• Strong change leadership skills, with a proven ability to navigate complex transitions effectively.

Required Skills

• Operational Leadership
• Service Delivery Management
• Commercial Acumen
• Financial Analysis
• Stakeholder Management
• Cross-functional Leadership
• Team Building and Development
• Service Excellence
• Quality Assurance
• Risk Management
• Process Improvement
• Sales
• Influencing and Communication
• Microsoft Office Suite (Excel, Word, PowerPoint)
• CRM/Operational Platforms
• Luxury Service Industry Knowledge
• Travel and Hospitality Expertise
• Concierge Services
• B2B Service Delivery
• Operational Transformation
• Efficiency Programs
• Automation and Process Enhancement
• Change Leadership

Work Environment and Location

This is a full-time, 100% on-site role located in Riyadh, Saudi Arabia. Ten Lifestyle Group fosters a dynamic work environment within an international team, offering development prospects in an agile, growing company with an inclusive culture that values diversity and collaboration.

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service committed to becoming the world's most trusted service company. The company supports High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel through a technology-enabled platform and the expertise of lifestyle managers. As a certified B Corp, Ten is dedicated to making a positive impact on society and the environment, promoting diverse perspectives, cultures, and experiences in an inclusive work environment.

About the Role

Sanabil Studio is establishing a next-generation consumer brand for the Saudi market, focusing on enhancing a traditional offline experience through personalization, convenience, and technology. This venture, supported by Sanabil Studio, integrates operational execution, customer insights, and modern commerce infrastructure to deliver a seamless and distinct customer experience aligned with the evolving expectations of Saudi consumers. Having confirmed strong early demand with paying customers, the company is now advancing to its next growth phase. We are seeking a Co-Founder & CxO to spearhead this venture from its current traction to a scaled operation. This individual will be responsible for the company’s strategy, execution, growth, and long-term vision, while building a category-defining consumer brand from inception.

Key Responsibilities

• Define and implement the go-to-market strategy for the customized ready-to-wear thoob.
• Establish the brand vision, product assortment, and overall customer experience direction.
• Manage revenue and growth targets, providing regular progress reports to the Sanabil Studio Investment Committee.
• Finalize and oversee supplier relationships, quality standards, and fulfillment timelines.
• Develop the operational infrastructure required for scaling from initial orders to high-volume production.
• Own the packaging, branding, and delivery experience that constitutes the physical customer touchpoint.
• Recruit and lead the founding team across commercial, operations, and product functions.
• Set the company culture and operating rhythm from the outset.
• Manage or oversee paid and organic marketing efforts across Meta, TikTok, and Snapchat.
• Iterate on creative strategy and advertising to enhance conversion rates and brand awareness.
• Drive conversion rate optimization across the storefront and order processing flow.

Qualifications and Requirements

• Proven experience launching and operating a successful direct-to-consumer or e-commerce business, either as a founder, early operator, or senior commercial leader.
• Comprehensive understanding of end-to-end e-commerce operations, including supplier sourcing, logistics, inventory management, checkout conversion, and customer retention.
• Functional expertise in at least one of the following areas: growth and marketing (Meta, TikTok, Snapchat, ROAS, brand building), technology and product (consumer-facing web or mobile, rapid shipping), or operations and supply chain (manufacturer relationships, fulfillment, quality control).
• Prior experience leading a team, including hiring, development, and performance management.
• Deep understanding of the Saudi consumer, particularly within the men's fashion and thoob market.
• Currently based in or willing to relocate to Riyadh, Saudi Arabia.
• Fluent in Arabic; proficiency in English is a strong advantage.

Skills and Expertise

• Go-to-market strategy development and execution.
• Brand vision setting and building.
• Product assortment planning and management.
• Customer experience design and optimization.
• Achieving revenue and growth targets.
• Supplier relationship management.
• Quality standards assurance.
• Fulfillment timeline management.
• Operational infrastructure development and scaling.
• Packaging, branding, and delivery experience.
• Team building and leadership.
• Culture setting and operating rhythm establishment.
• Paid and organic marketing (Meta, TikTok, Snapchat).
• Creative strategy and advertising optimization.
• Conversion rate optimization.
• Direct-to-consumer (DTC) business operations.
• E-commerce operations (supplier sourcing, logistics, inventory management, checkout conversion, customer retention).
• Growth and marketing expertise (ROAS).
• Technology and product development (consumer-facing web, consumer-facing mobile).
• Rapid shipping capabilities.
• Operations and supply chain management (manufacturer relationships, fulfillment, quality control).
• Hiring and team development.
• Understanding of the Saudi consumer market.
• Expertise in the men's fashion and thoob market.
• Experience in fashion, apparel, or lifestyle retail.
• GCC market experience.
• Seed or pre-seed startup experience.
• Knowledge of the manufacturing supplier ecosystem.
• Familiarity with platforms such as Shopify or WooCommerce.
• Prior experience working within a venture studio environment.

Work Environment and Support

This is a full-time role based in Riyadh, Saudi Arabia. Success in this position will be measured by the creation of a beloved and returning customer base, consistent revenue growth with improving unit economics, scalable operational infrastructure, a high-performing team with a strong culture, and readiness for a Seed round supported by demonstrated traction. The role offers direct engagement with the Sanabil Studio founding team, characterized by short feedback loops and significant influence from the outset. You will inherit a live storefront, validated paying customers, active marketing campaigns, and a defined market position, with the objective to scale these established elements. This opportunity is at the early stage, with a clear focus on building the foundation for a leading Saudi fashion brand.

Support provided includes meaningful equity tied to long-term value creation, pre-seed capital deployed via SAFE at spin-out, and backbone support in legal, finance, HR, and administration. Access to the broader Sanabil Studio network of portfolio companies, investors, and industry experts is also available. Institutional governance and Investment Committee oversight will be in place to prepare for a Seed round, offering an accelerated learning curve and significant professional development within 12 months.

About the Role

Edwards Lifesciences is seeking a GCC & Levant Cluster Director to be based in Riyadh, Saudi Arabia. This role is responsible for strategic account leadership, acting as the SHD execution anchor and commercial integrator. The position involves managing strategic accounts, governing the Country Leadership Team (CLT), and partnering with Public Affairs to lead and coordinate key engagements within the region. This role is crucial for driving business success by fostering strong institutional and governmental relationships, ensuring effective execution of strategic initiatives, and championing Edwards' cultural cohesion and ESG implementation across the cluster.

Key Responsibilities

• Lead strategic account management and executive engagement with key stakeholders, including Group Purchasing Organizations (GPOs).
• Serve as the SHD execution anchor and commercial integrator by managing strategic accounts and offerings.
• Partner with the Public Affairs team to cultivate institutional relationships and manage governmental engagement.
• Provide day-to-day support to Country Leaders in managing strategic account processes.
• Lead and/or coordinate engagement with national societies, patient associations, and other national and sub-national parties.
• Take ownership for specific capabilities such as managing bids and tenders, and executing local congresses and events.
• Govern the Country Leadership Team (CLT) to ensure effective leadership and alignment.
• Drive cultural stewardship through local engagement and strengthening cultural cohesion across teams.
• Oversee the implementation of Environmental, Social, and Governance (ESG) initiatives within the cluster.
• Manage internal in-country operations, including office-related matters and signing supplier contracts.

Qualifications and Requirements

• Bachelor's degree or equivalent qualification.
• A minimum of 10 years of industry experience, with at least 5 years in a leadership role.
• Proven experience as a business unit manager or general manager overseeing cross-functional areas at a country level.
• Experience developing and executing complex strategies at the country level is essential.
• Experience in a regulated industry is preferred.
• Ability to read, write, and speak English and local languages fluently.

Required Skills and Competencies

• Strategic account leadership and commercial integration.
• Expertise in SHD execution anchoring and governing Country Leadership Teams (CLT).
• Proficiency in partnering with Public Affairs for institutional and governmental engagement.
• Strong capabilities in managing bids and tenders, and executing local congresses and events.
• Demonstrated experience in cultural stewardship and ESG implementation.
• Proven successful project management leadership skills.
• Expertise in Microsoft Office Suite and related tools.
• Excellent problem-solving, organizational, analytical, and critical thinking skills, with high discretion and judgment in decision-making.
• Exceptional written and verbal communication skills, including strong interpersonal relationship, negotiating, and relationship management skills.
• Ability to drive the achievement of objectives through effective collaboration and influence.
• Strict attention to detail.
• Ability to interact professionally with all organizational levels and proactively escalate issues.
• Ability to work and excel in a fast-paced, dynamic, and constantly changing work environment.
• Commitment to adhering to all company rules and requirements, including Environmental Health & Safety (EHS) rules, and taking adequate control measures for injury prevention, environmental protection, and pollution prevention.
• Experience in conducting health economics, patient-reported outcomes, retrospective data analyses, epidemiology, or health services research projects is highly preferred.
• Experience developing pharma/health-economic models, either for publication or for interactive use with customers, is preferred.
• Recognition as an expert within sub-functions and/or areas, with broad-based expertise across related functions.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires leadership across the GCC & Levant cluster.

Operations Manager for 3 juice shop branches. The skills required to apply for this job are: * Leading and managing employees for the three branches and their number is 18 employees. * Analyzing performance indicators (KPIs). * Planning, organizing, and the ability to open a fourth branch and develop the identity if necessary. * Managing operational costs and budgets. * Decision-making and problem-solving. * High communication and follow-up skills. * Proficiency in using Excel, Point of Sale (POS) programs, and the Riwaa program, and monitoring application revenues such as Kita, Hunger, and Jahez. And most importantly, analyzing the KPIs that we are keen on in the company. * Required Skills: * Leading and managing teams for the three branches. * Analyzing performance indicators (KPIs). * Planning, organizing, and the ability to open a fourth branch and develop the identity if necessary. * Managing operational costs and budgets. * Decision-making and problem-solving. * High communication and follow-up skills. * Proficiency in using Excel, Point of Sale (POS) programs, and the Riwaa program, and monitoring application revenues such as Kita, Hunger, and Jahez. And the most important thing is the performance indicators that we are keen on in the company. * Sales growth. * Waste percentage. * Customer satisfaction. * Service speed. * Adherence to operational standards. * Branch profitability. * Results of inspection visits and evaluations. Note: When achieving a target, there is a percentage of net profits determined by the financial management for it.