Join our team at Basala LTD as an Operations Manager! We are seeking a results-driven individual to oversee a full spectrum of operational activities across multiple business channels. Your leadership will ensure daily operations run smoothly, managing post-sales processes while providing an exceptional customer experience.
Key Responsibilities:- Develop and implement operational plans aligned with company goals and performance targets.
- Oversee the procurement, warehousing, and logistics departments, ensuring seamless workflow.
- Manage end-to-end order fulfillment processes from purchase orders to final delivery.
- Supervise local and international suppliers, ensuring compliance with quality standards.
- Coordinate after-sales service operations and monitor service quality.
- Analyze operational data and drive continuous improvement initiatives.
- Implement and manage ERP/CRM system integrations.
- Monitor KPIs such as delivery rates and service quality.
- Ensure collaboration across sales, finance, and customer service teams.
- Lead, mentor, and develop operations teams to maintain high performance standards.
About Basala LTD: Basala LTD specializes in retailing cabinets and parquet flooring, providing high-quality products with modern and durable designs. We focus on customer satisfaction, innovative solutions, and professional service to meet the evolving needs of our clients.
