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Branch Manager

Branch Manager

Hatta Huna Trading Company

Full-time

Job Title: Branch Manager (مدير فرع)

Location: Riyadh, Kingdom of Saudi Arabia
Job Type: Full Time
Experience Level: Intermediate
Department: Operations
Reports To: Area Manager / Operations Manager


Role Summary

Supervising all aspects of operations to ensure efficiency and profitability,
and leading the team to improve daily operations to achieve financial and operational goals.


Key Responsibilities

Operational Management

  • Managing workflow within the café during peak times by delegating tasks to supervisors to ensure smooth and efficient operation;
  • Coordinating with the kitchen team regarding any delays or quality issues.

Quality & Compliance

  • Maintaining all checklists and conducting daily pre-shift meetings;
  • Ensuring full compliance with municipal requirements (Baladi) and other local regulations;
  • Preparing action plans for municipal visits and inspections and following up on any comments or violations;
  • Maintaining the highest standards of quality, service, and cleanliness in all café operations.

Financial & Inventory Control

  • Ensuring that daily sales are accurately recorded and deposited on time;
  • Addressing any issues related to non-compliance with cash management procedures to ensure financial integrity;
  • Maintaining petty cash invoices and submitting them for approval in a timely manner;
  • Working with the executive chef to conduct monthly inventory accurately;
  • Proactively managing inventory to avoid any material shortages;
  • Reviewing inventory reports to ensure material availability and compliance of expiration dates with quality standards.

Customer Relations

  • Providing an exceptional customer experience that reflects the brand identity "A Piece of Japan" according to the philosophy of Japanese hospitality (Omotenashi);
  • Leading the team to provide professional, personalized service, and genuine care for the customer (including greeting in Japanese);
  • Monitoring and analyzing customer reviews on Google Maps to improve performance and address any feedback;
  • Ensuring all staff adhere to customer service standards.

Team Leadership & Staff Management

  • Continuously evaluating the performance of front-of-house staff (FOH) while providing guidance and development;
  • Ensuring all staff comply with company policies and addressing any violations immediately;
  • Developing the team by ensuring 100% completion of training plans;
  • Implementing training programs in coordination with the operations manager to enhance performance and motivation.

Scheduling & Productivity

  • Preparing weekly work schedules based on sales volume, seasons, and events;
  • Holding regular meetings to review performance and share updates on new procedures, products, and marketing campaigns.

Marketing Promotions & Events

  • Supervising the implementation of marketing campaigns and promotions correctly and on time;
  • Coordinating with the marketing and operations teams to ensure the success of programs and events;
  • Following up on customer event bookings and ensuring they are organized and executed efficiently.

Maintenance & Upkeep

  • Ensuring the café facilities are maintained and the highest cleanliness standards are upheld;
  • Following up on routine and preventive maintenance of equipment;
  • Reporting any malfunctions and following up on repairs promptly;
  • Educating the team on maintenance tasks and assisting with minor repairs as needed.

Other Duties

  • Carrying out any additional tasks requested by the area manager or senior management as needed by the business.

Qualifications & Skills

  • Diploma or Bachelor's degree in hospitality or a related field, with at least two years of experience in café management;
  • Proven ability to lead and develop a team in a balanced managerial style;
  • Practical personality focused on achieving results;
  • Strong managerial and technical skills with the ability to provide innovative solutions;
  • Excellent communication skills and a high ability to work collaboratively and self-motivated.

breifcase2-5 years

locationAl Narjis, Riyadh

about 1 month ago
Assistant Branch Manger

Assistant Branch Manger

📣 Job Ad

The traveler

Full-time
About the Company:
At Almosafer Travel & Tourism Co, we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

About the Job:
The role holder is responsible for managing sales and contracting activities within the travel and hospitality sector, including supplier relations, negotiations, product development, and market analysis to drive revenue growth and enhance customer satisfaction.

Responsibilities:
  • Develop and maintain relationships with hotels, travel agencies, DMC’s, OTA’s, and other travel service providers to secure competitive rates and exclusive offers for clients.
  • Create and implement effective sales strategies and plans to drive revenue growth and expand market share.
  • Provide guidance, support, and coordination to sales representatives to achieve sales targets and business objectives.
  • Monitor market trends and competitor activities, adjusting sales approaches and negotiating terms to maintain competitiveness.
  • Coordinate with internal teams to support promotional campaigns and enhance customer engagement and brand visibility.
  • Ensure compliance with industry regulations and company policies while maintaining high standards of service quality and client satisfaction.
  • Negotiate contracts with suppliers to secure favorable commercial terms and cost-effective agreements.
  • Manage the full contracting cycle, including drafting, reviewing, and finalizing agreements with travel and hospitality service providers.
  • Develop travel products and packages tailored to client needs to enhance customer satisfaction and loyalty.
  • Analyze sales performance and business metrics, preparing reports to support strategic planning and decision-making.

Profile Requirements:
  • Bachelor/Master’s degree in related major.
  • 5 years of experience in a travel/hospitality environment.
  • Strong communication, presentation, negotiation, and decision-making skills.
  • Proven experience in sales strategy development, contracting, and supplier relationship management.
  • Ability to work effectively in a fast-paced and rapidly changing business environment.
  • Good knowledge of Saudi Arabia’s geography, culture, tourism market, and travel industry trends.
  • Proficiency in Microsoft Office applications and familiarity with CRM systems and reporting tools.
  • Strong organizational and multitasking skills with the ability to manage multiple priorities and deadlines.
  • Fluency in both English and Arabic, written and verbal.

breifcase2-5 years

locationRiyadh

22 days ago
Regional Sales Manager

Regional Sales Manager

📣 Job Ad

Saudi Ceramics

Full-time
مقدمة عن الوظيفة:
يسعدنا أن نعلن عن فرصة للانضمام إلى شركة الخزف السعودية كمدير مبيعات إقليمي. في هذه المنصب، ستكون مسؤولاً عن أداء الأنشطة البيعية الأساسية لمنتجات الشركة ضمن المنطقة المحددة تحت إشراف مدير المبيعات الأول، الأمر الذي يتطلب تأمين عملاء جدد وتحقيق الأهداف المحددة للإيرادات والأرباح.

المسؤوليات الرئيسية:
  • تحقيق الأهداف الاستراتيجية للبيعة داخل منطقتك والإبلاغ عن التقدم إلى مدير المبيعات.
  • توليد المبيعات للمنتجات والخدمات الخاصة بشركتنا ضمن الحسابات أو المناطق المحددة مع الحد الأدنى من الاتجاه.
  • المساهمة في نمو الحسابات الحالية واقتراح تنفيذ خدمات الشركة الجديدة.
  • تقديم الدعم لفريق المبيعات في السعي وراء العملاء، والترويج للمنتجات، وتحقيق أهداف المبيعات.
  • تحقيق أقصى استفادة من جهود المبيعات وتطبيق قنوات وطرق البيع الفعالة.
  • استكشاف عملاء جدد يمكنهم الاستفادة من المنتجات والخدمات التي نقدمها.
  • إعداد تقارير فنية وتحليلات للعملاء المحتملين حول فائدة وفعالية المنتجات.
  • الاحتفاظ بجميع جوانب العلاقة مع العملاء الحاليين وتقديم الدعم قبل وبعد البيع.

المؤهلات المطلوبة:
  • درجة بكاليوس في مجال ذي صلة (التسويق، إدارة الأعمال).
  • 3-5 سنوات من الخبرة في مجال المبيعات ضمن نفس الصناعة.
  • إجادة اللغة الإنجليزية مطلوبة، ويفضل إجادة اللغة العربية أيضاً.
  • مهارات التواصل الكتابي والشفوي الممتازة.

breifcase2-5 years

locationRiyadh

22 days ago