Join Our Team as a Branch Manager!As a Branch Manager at The Professionals, you’ll lead and manage the daily operations of our roastery or café branch to ensure a smooth and efficient workflow. Your role will focus on maintaining high product quality, ensuring compliance with health and safety standards, and achieving sales targets.
Key Responsibilities:- Lead and manage daily operations to ensure efficient workflow.
- Uphold consistent product quality, including coffee preparation and food service.
- Ensure compliance with health, safety, and hygiene standards.
- Implement and enforce standard operating procedures (SOPs).
- Achieve sales targets and control operational costs.
- Monitor budgets and analyze financial reports.
- Recruit and train staff to build a motivated team.
- Conduct performance evaluations and provide feedback.
- Ensure excellent customer service and resolve complaints promptly.
- Foster a positive work culture.
- Manage inventory levels and oversee ordering.
- Coordinate with suppliers as needed.
- Maintain store ambiance and cleanliness.
- Engage with customers to promote brand loyalty.
- Work flexible hours as required by business needs.
Qualifications:- Bachelor’s degree in Business Administration, Hospitality, or related field preferred.
- Minimum 3 years' experience in café, roastery, or food & beverage retail management.
- Strong leadership and communication skills.
- Solid knowledge of specialty coffee products and café operations.
- Proficient in budgeting and financial analysis.
- Customer-focused with excellent problem-solving skills.
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