Customer Services Specialist📣 Job Ad

Join IBEA as a Customer Service Specialist!

IBEA is revolutionizing B2B payments by fully automating vendor payments. We tackle the long-standing issue of delayed supplier payments and strive to enhance operational efficiency with our Accounts Payable (AP) automation solutions.

Role Overview:
This is a full-time hybrid position based in Riyadh. The Customer Service Specialist will be key in providing exceptional support to our suppliers, ensuring their satisfaction and smooth operations. As part of your role, you will:

• Assist in enrolling suppliers into our system.
• Address customer inquiries and promptly resolve any issues.
• Maintain professional phone etiquette while managing communications.

Qualifications:

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction.
• Excellent communication and interpersonal abilities.
• Proficiency in customer service software and tools.
• Ability to work both independently and as part of a team.
• Experience in the payments industry is a plus.
• Bachelor's degree in Business, Communications, or a related field is preferred.

Join Global Blue as a Customer Service Representative!
At Global Blue, we believe in enhancing the shopping experience and driving performance. As a Customer Service Representative, you will play a critical role in communicating with our customers and ensuring their queries are handled efficiently and professionally.

Key Responsibilities:

• Communicate with customers via phone and written correspondence, adhering to defined SLAs and quality standards.
• Maintain records of customer interactions and conduct research using internal systems.
• Collaborate with the Customer Service Team, internal departments, and Global Blue offices.
• Follow up on unresolved customer inquiries and identify issues that need escalation.
• Recommend process improvements and ensure KPIs and SLAs are met.
• Utilize contact logging software for reporting and analysis.
• Adhere to internal rules and responsibilities, which may be subject to change.

Qualifications:

• Secondary education degree or university degree (Bachelor's/Master's).
• Fluent in English (intermediate/upper-intermediate level, both written and spoken).
• Proficient in a second foreign language (upper-intermediate level).
• PC literate with MS Office experience.
• Strong communication skills.

Key Competencies:

• Previous experience in Customer Service (international environment is a plus).
• Customer-oriented with attention to detail.
• Ability to thrive in a fast-paced environment.
• Team player with strong analytical and problem-solving skills.
• Ability to handle stress and multitask.
• Experience with Salesforce is advantageous.

Join Our Team as a Customer Service Specialist
We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry at Gold Apple. This is an exciting opportunity for individuals passionate about delivering exceptional customer service and resolving customer issues effectively.

Responsibilities:

• Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns.
• Assist customers in product selection, providing information about features, pricing, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers.
• Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers.

Requirements:

• Proven experience in a customer service role, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a busy retail setting.
• Passion for the beauty industry and a willingness to learn about new products and trends.
• Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.