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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Senior Customer Service Specialist!
At Amazon, we are on a mission to provide top-notch customer service, and our Tech Support Executive Customer Relations team plays a vital role in achieving that goal. We are seeking a motivated Senior Customer Service Specialist to manage complex customer escalations and enhance customer trust in our Digital, Device & Alexa products.

Key Responsibilities:
  • Resolve customer trust escalations related to Amazon Brand, driving technical investigations to restore customer confidence.
  • Support managers with VP inquiries and prepare detailed responses for senior leadership.
  • Analyze customer problems, building a comprehensive history to identify root causes.
  • Engage directly with customers for data gathering and case closure.
  • Conduct data analysis linked to escalations and manage process improvement initiatives.
  • Communicate effectively with internal and external customers, adapting style to meet audience needs.
  • Create and document efficient processes for escalation management.
  • Commit to excellent customer service and represent Amazon’s values.

Basic Qualifications:
  • Fluency in both Arabic and English (spoken and written).
  • A minimum of six months experience with customer escalated contacts.
  • Bachelor's degree or 2 years of Amazon experience.
  • Proficiency in MS Office and customer service tools.
  • Ability to interpret and communicate analytics.

Preferred Qualifications:
  • Experience with data tools like Heartbeat and Tableau.
  • Strong project management ability.
  • Familiarity with HTML for documentation creation.

We encourage applicants from diverse backgrounds and support inclusion in the workplace. Interested candidates can find more information about the application process on our website.

Requirements

  • Requires 2-5 Years experience

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