Join GE Vernova as a Senior Customer Service Manager!At GE Vernova, we're dedicated to providing the highest level of service and support to our customers in the energy technology sector. As a Senior Customer Service Manager, you will be the single point of contact for our clients, ensuring timely and effective resolution of their concerns across a broad range of service offerings.
Key Responsibilities:- Act as the main liaison for customer support, facilitating effective communication regarding service issues and resolutions.
- Maintain in-depth knowledge of GE control products and related configurations, becoming an expert resource for assigned products and geographical areas.
- Organize and conduct recurring contract review meetings to monitor and discuss the performance and service delivery.
- Lead projects with moderate risks and resource requirements, while providing guidance and knowledge to less experienced colleagues.
- Manage and document all contract and deal execution processes, assuring high-quality delivery and customer satisfaction.
Qualifications Required:- Bachelor's degree from an accredited university.
- Extensive experience with GE Control Products, particularly in project management or engineering roles.
- Willingness to travel to customer sites as required (approximately 50% travel expected).
- Legal right to work in KSA without company sponsorship.
Preferred Skills:- Master's degree from an accredited university.
- Strong leadership and analytical skills.
- Proficient in MS Office tools.
Join us in our mission to electrify and decarbonize the world! Together, we can make a difference.
