img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Customer Service Employee Job
We at Meeras Center for Contracting Projects are looking for a customer service specialist to join our team in Riyadh. We are committed to providing an excellent customer service experience for our contractors and clients.

Responsibilities:
  • Receiving and following up on inquiries from customers and contractors via phone, WhatsApp, and email.
  • Monitoring all projects registered on the platform and ensuring they are progressing correctly.
  • Coordinating between the client and the contractor from the moment of order registration until project closure.
  • Following up on contractor requests (subscriptions, offers, technical inquiries).
  • Managing client and contractor complaints and working to find quick solutions.
  • Documenting all notes and requests in the system (CRM).
  • Submitting periodic reports on active projects and client status.
  • Contributing to improving customer experience and enhancing their trust in the platform.

Requirements:
  • Saudi nationality (preferred).
  • A diploma or bachelor's degree in business administration, marketing, or a related field.
  • At least one year of experience in customer service or project management.
  • High communication skills and problem-solving abilities.
  • Proficiency in using computers, office programs, and customer management systems (CRM).
  • Ability to work under pressure and deal with multiple parties simultaneously.

Benefits:
  • Competitive salary + allowances (based on experience).
  • Monthly incentives linked to performance.
  • Continuous training and qualification on platform systems.
  • Opportunities for career development and advancement.
  • Professional and supportive work environment.

Requirements

  • For Saudis Only
  • Requires 2-5 Years experience

Similar Jobs

Customer Services Specialist

📣 Job AdNew

Amazon

Full-time
Join Our Team as a Senior Customer Service Specialist!
At Amazon, we are on a mission to provide top-notch customer service, and our Tech Support Executive Customer Relations team plays a vital role in achieving that goal. We are seeking a motivated Senior Customer Service Specialist to manage complex customer escalations and enhance customer trust in our Digital, Device & Alexa products.

Key Responsibilities:
  • Resolve customer trust escalations related to Amazon Brand, driving technical investigations to restore customer confidence.
  • Support managers with VP inquiries and prepare detailed responses for senior leadership.
  • Analyze customer problems, building a comprehensive history to identify root causes.
  • Engage directly with customers for data gathering and case closure.
  • Conduct data analysis linked to escalations and manage process improvement initiatives.
  • Communicate effectively with internal and external customers, adapting style to meet audience needs.
  • Create and document efficient processes for escalation management.
  • Commit to excellent customer service and represent Amazon’s values.

Basic Qualifications:
  • Fluency in both Arabic and English (spoken and written).
  • A minimum of six months experience with customer escalated contacts.
  • Bachelor's degree or 2 years of Amazon experience.
  • Proficiency in MS Office and customer service tools.
  • Ability to interpret and communicate analytics.

Preferred Qualifications:
  • Experience with data tools like Heartbeat and Tableau.
  • Strong project management ability.
  • Familiarity with HTML for documentation creation.

We encourage applicants from diverse backgrounds and support inclusion in the workplace. Interested candidates can find more information about the application process on our website.

breifcase2-5 years

locationRiyadh

4 days ago

Customer Services Specialist

📣 Job Ad

Eleganci

Full-time
Join Our Team as a Customer Service Specialist!
Elegaci | إليجسي is seeking a passionate and skilled Customer Service Specialist to join our dedicated team in Riyadh. Our mission is to provide high-level medical services, and we are looking for someone who shares this commitment to excellence.

Key Responsibilities:
  • Greet and welcome clients upon arrival at the facility
  • Respond to customer inquiries via phone and other communication channels
  • Provide support and information regarding medical services offered
  • Resolve issues and complaints efficiently and professionally
  • Follow up with clients to ensure satisfaction
  • Maintain and update customer records accurately
  • Coordinate with other departments to ensure a smooth and professional customer experience

Qualifications:
  • Minimum of 1 year of experience in a customer service or related field
  • Excellent communication and interpersonal skills
  • Proficiency in handling customer inquiries and providing support
  • Strong multitasking and time management abilities
  • Professional phone etiquette and a polite, friendly manner
  • Previous experience in a medical or healthcare setting is a plus

breifcase2-5 years

locationRiyadh

18 days ago

Customer Services Specialist

📣 Job Ad

IBEA

Full-time
Join IBEA as a Customer Service Specialist!

IBEA is revolutionizing B2B payments by fully automating vendor payments. We tackle the long-standing issue of delayed supplier payments and strive to enhance operational efficiency with our Accounts Payable (AP) automation solutions.

Role Overview:
This is a full-time hybrid position based in Riyadh. The Customer Service Specialist will be key in providing exceptional support to our suppliers, ensuring their satisfaction and smooth operations. As part of your role, you will:
  • Assist in enrolling suppliers into our system.
  • Address customer inquiries and promptly resolve any issues.
  • Maintain professional phone etiquette while managing communications.

Qualifications:
  • Strong skills in Customer Support, Customer Service, and Customer Satisfaction.
  • Excellent communication and interpersonal abilities.
  • Proficiency in customer service software and tools.
  • Ability to work both independently and as part of a team.
  • Experience in the payments industry is a plus.
  • Bachelor's degree in Business, Communications, or a related field is preferred.

breifcase0-1 years

locationRiyadh

18 days ago

You may also like