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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Global Blue as a Customer Service Representative!
At Global Blue, we believe in enhancing the shopping experience and driving performance. As a Customer Service Representative, you will play a critical role in communicating with our customers and ensuring their queries are handled efficiently and professionally.

Key Responsibilities:
  • Communicate with customers via phone and written correspondence, adhering to defined SLAs and quality standards.
  • Maintain records of customer interactions and conduct research using internal systems.
  • Collaborate with the Customer Service Team, internal departments, and Global Blue offices.
  • Follow up on unresolved customer inquiries and identify issues that need escalation.
  • Recommend process improvements and ensure KPIs and SLAs are met.
  • Utilize contact logging software for reporting and analysis.
  • Adhere to internal rules and responsibilities, which may be subject to change.

Qualifications:
  • Secondary education degree or university degree (Bachelor's/Master's).
  • Fluent in English (intermediate/upper-intermediate level, both written and spoken).
  • Proficient in a second foreign language (upper-intermediate level).
  • PC literate with MS Office experience.
  • Strong communication skills.

Key Competencies:
  • Previous experience in Customer Service (international environment is a plus).
  • Customer-oriented with attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Team player with strong analytical and problem-solving skills.
  • Ability to handle stress and multitask.
  • Experience with Salesforce is advantageous.

Requirements

  • Requires 2-5 Years experience

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