Join Our Team as a Telephone Operator!At Dana Rayhaan by Rotana, we are dedicated to providing the best service to our guests. We are currently seeking a professional and efficient Telephone Operator to manage our incoming and outgoing calls.
Job Summary:The Telephone Operator will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.
Key Responsibilities:- Answer and direct incoming calls in a polite and friendly manner
- Use a multi-line phone system to handle a high volume of calls
- Provide accurate information to callers and assist them with their inquiries
- Take detailed messages and ensure they are delivered promptly
- Schedule appointments and maintain calendars for staff members
Candidate Requirements:- Proven experience as a Telephone Operator or in a similar role
- Excellent communication skills and a pleasant phone manner
- Proficient in using a multi-line phone system
- Strong attention to detail and accuracy
- Ability to work under pressure and handle a high volume of calls efficiently
Skills:- Excellent communication skills
- Proficient in handling multiple phone lines
- Strong customer service skills
- Ability to remain calm under pressure
- Good listening skills
- Attention to detail
- Familiarity with telephone systems and software
- Multitasking abilities
- Problem-solving skills
- Polite and professional demeanor
