Customer Services Specialist📣 Job Ad

Join Keeta as a Customer Service Representative!
At Keeta, the international subsidiary of Meituan, we're on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: 'We help people eat better, live better,' we're making a transformative impact in the delivery sector.

Your Role:
- Handle customer inquiries and complaints via phone, chat, email, or any other channel deemed fit for providing support to our customers (customers/riders/merchants).
- Provide detailed information about our products and services.
- Assist customers with order placement, modifications, and cancellations.
- Track and monitor delivery statuses, coordinating with logistics and relevant departments to ensure timely deliveries.
- Resolve issues related to delivery, payment, or service dissatisfaction.
- Maintain professionalism and brand alignment.
- Collect and report customer feedback to management to improve service quality.
- Participate in training sessions to stay updated on product or policy changes.
- Willingness to work in shifts that could be scheduled during a 24-hour window.

What We Need:
- Bachelor's degree required; recent graduates are encouraged to apply.
- 01 years of experience; fresh graduates with no prior experience are welcome.
- Saudi national.
- Fluent in both Arabic and English, with excellent communication skills.
- Preferred typing skills of 40 WPM.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-focused attitude.

Why Join Us:
At Keeta, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. You'll collaborate with a passionate global team across over 30 countries and be part of a company that’s transforming the delivery industry while supporting local communities.