Technical Support Jobs in Saudi Arabia

Join Halliburton as a Customer Service Specialist!
We are looking for the right people who want to innovate, achieve, grow, and lead. Halliburton attracts and retains the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the world’s largest providers of products and services to the global energy industry.

Key Responsibilities:
As a Customer Service Specialist, you will:

• Act under general supervision as the primary contact with affiliates, field PSL, and sales personnel.
• Ensure accurate and timely processing of orders and quotes.
• Direct the movement of materials for global multi-PSL operations.
• Utilize your knowledge of products and processes to service customer needs.
• Serve as a liaison for communication with field personnel, engineering, manufacturing, and procurement to fulfill customer requirements.
• Coordinate cross-center and vendor-supplied orders as needed and monitor those shipments.
• Work with the Law Department to ensure export compliance and stay updated regarding international material movements and shipping regulations.
• Provide guidance to Order Correspondents as needed.

Qualifications:
To qualify for this role, you need:

• A High School Diploma or GED.
• A minimum of 2 years of experience in a customer service environment.
• Additional experience in procurement, materials, or logistics is preferred.

Join us today and be part of a team that values your contributions and career development!

NAS Petroleum Company announces job opportunities in the field of customer service:
We offer you the opportunity to join our integrated team that seeks to provide the best services to customers. The team aims to enhance the level of service, professionalism, and high performance.

Responsibilities:

• Providing support to customers and responding to their inquiries.
• Resolving customer issues professionally and effectively.
• Documenting calls and recording all important notes.

Requirements:

• The applicant must be of Saudi nationality.
• Good communication and organizational skills.
• Commitment to writing the job title in the subject line of the email when applying.

Benefits:

• Professional work environment.
• Opportunities for professional development.
• Salaries and benefits to be determined after the interview.

Join our team as a Customer Service Specialist!
A leading company in the field of maintenance and buildings announces the availability of a Customer Service Specialist position in Buraidah, Al-Qassim region. We are looking for candidates with high qualifications and strong communication skills.

Responsibilities:

• Receiving customer inquiries and responding effectively.
• Following up on maintenance requests and coordinating with the relevant teams.
• Providing necessary support to customers to ensure their satisfaction.
• Recording data and preparing reports.

Qualifications:

• The applicant must have a high school diploma or higher.
• Good communication skills.
• The ability to deal with customers and solve problems.

Benefits:

• Salary of 4000 Riyals.
• Registration in social insurance.
• Suitable work environment.

Join the Topal Medical Complex team!
We are looking for a part-time Customer Service Specialist. If you have strong communication skills and the ability to provide professional support to customers, this is the right role for you.

Responsibilities:

• Receiving customer inquiries and providing the necessary support.
• Answering calls and organizing appointments.
• Implementing marketing campaigns and promoting services.
• Following up on customer satisfaction and improving service quality.
• Coordinating with various departments within the complex.

Requirements:

• Strong communication skills.
• The ability to deal with customers professionally.
• Proficiency in using computers.
• Previous experience in the same field is preferred.
• The ability to work as part of a team.

Benefits:

• Professional medical work environment.
• Opportunities for professional development.
• Gaining experience in the medical field.

Join Our Team as a Customer Service Agent!
At Ninja, we are looking for dynamic individuals to join our team as Customer Service Agents. Be the frontline representative dedicated to providing exceptional support and ensuring customers have a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
• Assist customers with their issues regarding orders, product information, and service-related queries.
• Listen to customers' concerns and provide effective solutions in a timely manner.
• Document customer interactions accurately and maintain up-to-date records in the CRM system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute feedback and ideas to improve the customer service process.

Requirements:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently and as a part of a team.
• Willingness to learn and adapt to new processes effectively.

Join our dynamic team as an IT Support Technician at Saudi Company For Hardware - SACO!

As a leading company in the home improvement retail sector, SACO is looking for a dedicated IT Technician to provide first-level technical support in our retail stores across Saudi Arabia. In this role, you will ensure the smooth operation of retail technology systems, resolving incidents, and supporting our staff effectively.

Key Responsibilities:

• Provide L1 technical support for retail systems including POS, payment devices, and end-user devices.
• Manage incidents and service requests using our ITSM ticketing system.
• Troubleshoot technical issues related to store IT systems and escalate complex problems as needed.
• Support daily operations of POS terminals and troubleshoot transactions and connectivity issues.
• Assist with the maintenance and setup of store IT infrastructure.
• Document troubleshooting steps and maintain knowledge base articles.
• Collaborate with store teams to resolve IT-related challenges.

Required Qualifications & Skills:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1-3 years of experience in IT support, preferably in retail environments.
• Technical knowledge of POS systems and retail tech.
• Familiarity with ITSM ticketing systems.
• Strong communication skills and ability to multitask in a fast-paced environment.

Preferred Qualifications:

• Experience with Retail POS systems like Retail Pro or Oracle Retail.
• Understanding of ERP integrations (SAP or similar).
• Knowledge of ITIL service management practices.

Join Our Team!
The Fast Buildings Company for Contracting is looking for an Engineer / IT Technician and Surveillance Cameras to join our team in Hail City. If you have experience in the field of information technology and wish to work in a professional and dynamic environment, we invite you to submit your application.

Responsibilities:

• Installation and maintenance of network and IT systems.
• Operation of CCTV systems and NVR/DVR devices.
• Support and maintenance of ATM machines.
• Troubleshooting technical issues efficiently.

Requirements:

• Previous experience in the relevant field.
• Ability to solve technical problems.
• Skills in dealing with systems and networks.

To apply:
Please send your CV mentioning the job title to the listed email.

Join Our Team as a Customer Service Representative!
At Emdad By Elm, we are dedicated to delivering exceptional customer service. We are looking for enthusiastic individuals to join our team as Customer Service Representatives. This role will involve handling customer inquiries over the phone and providing professional support until case resolution.

Key Responsibilities:

• Respond to customer inquiries and provide accurate, clear information.
• Handle complaints, document them, and escalate complex cases when necessary.
• Follow up on requests to ensure resolution and customer satisfaction.
• Update customer data and accurately record notes in the system.
• Adhere to quality standards and response time requirements (SLA).

Requirements:

• No prior experience required; suitable for entry-level candidates.
• Good computer skills (email, data entry, MS Office).
• Excellent speaking and writing skills in Urdu, French, Malay, and Turkish.

Work Location: Makkah and Jeddah

Join Nestlé as a Customer Service Agent!

As a leading global food and beverage company, Nestlé is dedicated to enhancing the quality of life for everyone and their families. We are looking for a passionate Customer Service Agent to be part of our dynamic team in Jeddah.

Position Summary:
In this role, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. You will act as a liaison between customers and the company, assisting with complaints, orders, billing, and account inquiries.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications & Requirements:

• Diploma or Bachelor’s degree.
• Preferably previous experience in a customer service or call center role.
• Excellent English language skills.
• Proficient in using computer systems and software.

Job Announcement | IT Technician
Location: Jeddah – Kingdom of Saudi Arabia
Company: Iqna'a Real Estate Company

Iqna'a Real Estate Company announces the availability of a job vacancy for the position of IT Technician, to join the team and support the technical and operational infrastructure of the company.

Tasks and Responsibilities:

• Providing technical support to users of systems and devices within the company.
• Maintenance of computers, printers, networks, and troubleshooting technical issues.
• Monitoring attendance and departure systems and the associated devices.
• Managing user accounts on internal systems (such as ERP / Odoo).
• Supporting the integration of devices and various systems.
• Coordinating with service providers when needed.
• Contributing to the improvement of the efficiency of the information technology infrastructure.

Conditions and Requirements:

• The applicant must be a Saudi national.
• Diploma or Bachelor's degree in information technology or a related field.
• Practical experience of at least one year in technical support.
• Good knowledge of networks, devices, and operating systems.
• Strong problem-solving skills and ability to deal with users.

Benefits:

• Monthly salary ranging from 5,000 to 6,000 Saudi Riyals (determined after the interview).
• Health insurance for the employee.
• Annual bonuses based on performance evaluation.
• Professional work environment and professional development opportunities.