Technical Support Jobs in Saudi Arabia

Job Overview
Providing exceptional customer service by assisting customers with their complaints and inquiries, providing them with information related to products and services, and processing requests by clarifying products and answering related questions, in addition to escalating complaints through various communication channels when needed. This role requires patience, professionalism, and the ability to use a computer, while maintaining calm when dealing with dissatisfied customers.

Main Duties and Responsibilities

• Maintain a positive, empathetic, and professional demeanor with customers at all times.
• Respond to customer inquiries promptly and effectively.
• Communicate with customers through various channels.
• Ensure customer satisfaction and provide them with professional support.

Requirements
Bachelor's degree in a relevant business field. Proficiency in English, both spoken and written. Recent graduate (previous experience is not required).

About the Job
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Join our team!
A medical facility announces its need to fill a Customer Service position (Tamhir) in Al-Rass governorate.

Responsibilities:

• Providing support to visitors and customers.
• Resolving customer issues and responding to their inquiries.

Qualifications required:

• Strong communication skills.
• Ability to work within a team.

To apply, please send your resume via email.

Join our team!
A medical facility announces its need to fill a Customer Service (Tamheer) position in Al-Rass Governorate.

Responsibilities:

• Provide support to visitors and customers.
• Solve customer problems and respond to their inquiries.

Required Qualifications:

• Strong communication skills.
• The ability to work within a team.

To apply, please send your CV via email.

Join the customer service team at a major car rental company!
We are looking for a customer service specialist to join our branch in Al Zulfi. You will have the opportunity to work in a dynamic environment where you can assist customers in meeting their car rental needs.

Required Qualifications:
- At least a high school diploma.

Main Responsibilities:

• Handling customer inquiries.
• Opening contracts for customers when renting cars.
• Checking vehicles when opening and closing contracts.
• Following up on contracts and collecting overdue amounts.
• Maintaining the branch's appearance.
• Organizing parking in front of the office properly.
• Following up with the worker and directing him to maintain the cleanliness of the cars.

If you are interested in this opportunity, please submit your application via email with the job title specified in the subject line.

Join our team at Brands For Home!
We are looking for 3 customer service employees who are passionate about providing excellent customer service. You will have the opportunity to work in a leading institution with a distinguished position in the market.

Job Requirements:

• Work in Buraidah.
• Full-time for 8 hours a day.
• Effective communication skills and ability to deal with customers.
• Provide support and assistance to customers in a professional manner.
• Ability to work in a fast-paced environment.

If you are looking for a new job opportunity and have the necessary skills, we would love to hear from you! Please mention the job title in the email subject when applying.

Join Pacific International Lines as a Customer Service Executive
We are seeking proactive individuals to drive innovation and sustainable shipping solutions. At PIL, you'll be part of a team that values pioneering ideas and challenges the status quo. This position is located in Dammam, Saudi Arabia, where you will be the primary point of contact for customers, ensuring exceptional service and managing bookings and shipment processes.

Key Responsibilities

• Customer Interaction & Issue Resolution: Respond to customer inquiries via phone, email, and in-person with professionalism. Handle escalated inquiries, track shipments, and maintain accurate records.
• Booking & Documentation: Manage booking creation and amendments, process export documentation, and handle special cargo approvals.
• Operational Coordination: Coordinate with internal departments and global offices to ensure efficient shipment handling and resolution of issues.
• Reporting & Analysis: Prepare reports on customer service activities and evaluate shipment requests.
• Collaboration & Continuous Improvement: Work closely with Sales and Operations teams, conduct joint meetings, and mentor junior staff.

Must Have

• Bachelor’s degree in Business, Logistics, or a related field.
• Minimum 3 years of customer service experience in shipping or logistics.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us
Be part of a leading global carrier focused on sustainability and innovation. Enjoy opportunities for professional growth in a dynamic environment.

Join Gulf CX a Leading Customer Service Company!
We are excited to announce an opportunity for the role of Customer Service Mediator in Dammam's Al-Shatea neighborhood. This full-time position offers a stimulating working environment where you can enhance your skills and contribute to outstanding customer experiences.

Details:

• Salary: 4,500 SAR
• Monthly Incentive: 500 SAR
• Working Hours: hours daily

Requirements:

• Saudi nationals only
• Proficiency in English (Intermediate to Advanced) - both speaking and writing
• Strong customer service skills
• Proficient in Microsoft Office programs

Please indicate your language proficiency in the email subject line, as it will affect project assignment and salary.

Join Our Team as a Customer Service Representative!
We are excited to announce that Namaya Investment is looking for passionate Customer Service Representatives to join our expanding team!

About Us:
Namaya Investment is a fully Saudi platform providing access to global markets including currencies, commodities, indices, gold, and oil. We pride ourselves on offering a transparent, secure, and commission-free trading environment that is fully compliant with Islamic Shariah principles.

The Role:
As the voice of Namaya, you will be the bridge between our company and our valued clients. Your responsibilities will include:

• Providing top-tier first-level support via live chat, email, and phone.
• Balancing customer needs with company guidelines professionally.
• Communicating clearly in both Arabic and English.
• Ensuring compliance with Cyprus and global regulations.
• Delivering a “WOW” service experience that exceeds expectations.

Requirements:
📍 Location: Based in Dammam or Riyadh.
Excellent command of Arabic and English.
Flexibility to work shifts and weekends (5 working days per week).
A basic understanding of financial markets.
Previous experience in customer service.
Highly motivated with a service-oriented mindset.

Ready to start your journey with us? Apply now!

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Job Opportunity as a Customer Service Broker
Gulf CX, a leader in customer service, announces the availability of job vacancies for the position of 'Customer Service Broker' with a full-time contract in Dammam - Al-Shatea neighborhood.

Details:
• Basic salary: 4,500 SAR
• Monthly incentive: 500 SAR
• Working hours: hours daily

Requirements:
• Saudi nationality
• Proficiency in English (intermediate – advanced) in speaking and writing
• High skills in customer service
• Proficiency in using Microsoft Office programs

To apply, please send your CV with the subject (Customer Service – English – Residence – Language Level) in the email title.

Customer Service Specialist at Al-Zamil Industrial and Trade Company
We at Al-Zamil Company are looking for a distinguished Customer Service Specialist to join our team. This position will focus on improving the quality and professionalism of our customer service systems. Your responsibilities will include:

• Setting and defining performance and quality indicators and standards in customer service.
• Participating in developing and updating customer service procedures and manuals.
• Developing programs to enhance the quality of customer service systems.
• Identifying strengths and weaknesses in customer service systems and analyzing customer satisfaction.
• Preparing specialized documents and reports and providing recommendations.

Main Duties:

• Conducting studies and analyses to set performance and quality standards.
• Developing programs and initiatives to raise the level of customer service.
• Analyzing information to identify strengths and weaknesses as needed.
• Coordinating with relevant departments to ensure effective responses to customer requests.

Required Qualifications:

• High school diploma or relevant field.
• Experience as a customer service representative or in sales.
• Knowledge in sales or customer service.
• Ability to use electronic systems.
• Strong communication skills and relationship building with customers.

Work Environment:
The shifts will be (morning and evening) for six days a week, and the location will be in the Eastern Province, Dhahran, Abayat Exhibition.

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Join Idras Contracting Company as a Customer Service Specialist!
We are looking for a talented person to improve the quality of our customer service. You will take on vital responsibilities such as:

• Identifying performance indicators and quality standards in customer service.
• Updating customer service procedures and manuals.
• Analyzing data to identify strengths and weaknesses in customer service systems.
• Preparing and presenting customer service documentation and reports.

We are looking for someone with:

• At least 3 years of experience in customer service.
• A bachelor's degree in related fields such as customer service or public relations.
• Advanced skills in Arabic and English.

Benefits: Weekly incentives, monthly commissions.
If you are interested, don't miss the opportunity to join us in the Jazan area.

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.