Car Rental Employee (Duties and Responsibilities)
· Customer Reception:
1. Welcoming customers and providing assistance upon their arrival at the car rental office.
2. Ensuring understanding of customer needs and specific requirements to choose the appropriate vehicle.
· Completing administrative procedures:
1. Assisting customers in filling out necessary forms and completing requirements for car rentals.
2. Ensuring that all paperwork and documentation are complete, including insurance, driver’s license, and credit cards.
· Giving instructions about the car:
1. Explaining the features of the rented car (controls, systems, fuel, etc.).
2. Ensuring that customers know how to use the car correctly and safely.
· Car Inspection:
1. Inspecting the rented car with the customer to ensure its condition before and during delivery.
2. Documenting any pre-existing damages on the car and ensuring the customer is not held liable for prior damages.
· Managing Rental Schedule:
1. Monitoring the reservation status and ensuring availability of cars at the specified time.
2. Verifying pickup and return dates and providing customers with guidance regarding return times.
· Collecting Payments:
1. Processing payments from customers, including additional fees or specific insurances.
2. Providing customers with receipts for financial transactions.
· Providing Ongoing Support:
1. Handling inquiries and complaints related to cars or service.
2. Providing prompt and effective solutions to issues related to rented cars.
· Compliance with Policies and Procedures:
1. Ensuring compliance with all company policies regarding rentals, including traffic laws and safety regulations.
2. Following routine procedures for delivering and receiving cars, and ensuring regular maintenance of vehicles.
· Marketing and Special Offers:
1. Promoting special offers and additional services to customers.