Receptionist

Receiving Visitors and Clients:

• Welcoming visitors with a smile and professionalism.
• Directing them to the appropriate department or employee.
• Recording visitor information (in some security or official places).

Answering Phone Calls:

• Receiving and transferring calls to the appropriate employees or departments.
• Taking messages when the concerned parties are absent.

Responding to General Inquiries:

• Answering frequently asked questions from visitors or callers.
• Providing general information about the organization and its services.

Organizing Appointments and Meetings:

• Scheduling appointments for the manager or team as requested.
• Managing the calendar of meetings and room bookings (if requested).

Managing Mail and Correspondence:

• Receiving mail and parcels and distributing them.

Receptionist required to work in a prestigious health club, possesses a decent appearance and excellent communication skills and is proficient in both Arabic and English. They will be responsible for receiving visitors and guests and directing them, answering phone calls, organizing appointments, and managing incoming and outgoing mail.

Main tasks:

• Welcoming guests and visitors and providing appropriate hospitality

• Efficiently manage the booking and appointment system

• Handle correspondence and emails

• Professionally deal with inquiries and complaints

• Assist with various administrative tasks as needed

Solitaire is a luxury shopping center that offers an exceptional experience to its visitors:

We are looking for a Visitor Relations Specialist ..

• Providing customer service by answering questions, resolving issues, and providing information about the shopping center (store locations, events, facilities).

• Solving simple visitor problems such as lost items and providing directions or handling minor complaints, while escalating complex issues to the supervisor.

• Maintaining positive interaction with visitors through clear communication and a commitment to help, along with problem-solving skills.

• Documenting interaction details with visitors and providing feedback by recording their comments and observations.

• Assisting in data collection and updating frequently asked questions (FAQs) based on visitor inquiries.

• Following the approved procedures and protocols in the shopping center to ensure a consistent experience for visitors.

• Completing assigned tasks on time and to a high standard, as delegated by the Senior Visitor Service Officer or other team members.