About the Role
The Saudi National Bank (SNB) is seeking a Manager, IT Production to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is essential for ensuring the continuous availability and optimal performance of the bank's IT applications and infrastructure. The role focuses on minimizing unplanned system failures, managing system installations, configurations, and upgrades to enhance business productivity, and overseeing key areas including Database Management, IT Operations (Network), and IT Operations (Datacenters). This position plays a vital role in managing IT production environments, ensuring seamless business operations, and supporting strategic IT initiatives. The ideal candidate will possess a strong understanding of banking IT production and operations, with a proven ability to translate business needs into effective IT solutions.
Key Responsibilities
- Manage projects involving new technologies across system infrastructure, applications, and databases to ensure timely and smooth implementation.
- Supervise the administration of systems, including system infrastructure, applications, and databases, to guarantee service availability for business owners and customers.
- Plan, design, and implement disaster recovery procedures for installed systems and services, ensuring the backup of critical systems and data.
- Lead and manage the team in troubleshooting and recovering transactions and services impacted by incidents.
- Oversee all projects and initiatives, such as new implementations, redesigns, or upgrades, to address the scalability and stability of the network infrastructure (voice, digital, and security), ensuring timely project delivery.
- Supervise the installation, maintenance, and optimization of network infrastructure, including hardware, software, and communication links, to support business operations and customer needs.
- Oversee the configuration and setup of security infrastructure, including security appliances and software, to ensure secure access to vital business applications and information.
- Conduct periodic security reviews of all system and application access.
- Plan, design, and implement service and infrastructure monitoring and automation to ensure proactive incident resolution and enhance productivity.
- Plan and manage the implementation of system performance and capacity management monitoring to ensure the stability of systems and services.
- Provide periodic system status reports to senior management, detailing the availability of system services.
- Manage the delivery of production tasks, such as running batches and operational jobs, to ensure timely posting of transactions and availability of reports as required by the business and customers.
- Ensure timely response to all alerts, resolving or escalating issues as appropriate, while collaborating closely with business stakeholders to assure continued quality of service.
- Adhere to the Bank’s AML/CTF policy, guidelines, and all SAMA regulations relating to account opening, KYC, and Customer Due Diligence.
Qualifications and Requirements
- Must be a Saudi national.
- Possess a Bachelor's degree in Computer Science, IT, or a related field, or an acceptable educational level complemented by strong banking experience.
- Have 5-8 years of relevant experience in IT Systems or related IT functions, including at least 3 years in positions with progressively increasing managerial responsibilities within a financial institution.
- Demonstrate knowledge of banking IT production.
- Exhibit knowledge of banking operations and requirements.
- Possess experience in translating business needs into IT systems and operations.
Required Skills
- Database Management
- IT Operations - Network
- IT Operations - Datacenters
- System Infrastructure management
- Application management
- Database administration
- Disaster Recovery planning and implementation
- Backup strategies and execution
- Troubleshooting and incident resolution
- Network Infrastructure design, implementation, and maintenance
- Security Infrastructure configuration and management
- System Performance Monitoring
- Capacity Management
- Knowledge of AML/CTF Policy
- Understanding of KYC procedures
- Proficiency in Customer Due Diligence
Work Environment and Details
This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience, with specific emphasis on IT production and operations within a financial institution, including managerial responsibilities.
