Telephone communication clerk Jobs in Makkah

Join Our Team at Raffles Makkah Palace
Raffles Makkah Palace offers exceptional hospitality standards enriched by Arabian values. We are seeking a dedicated Telephone Operator to join our team and ensure an outstanding communication experience for our guests.

Key Responsibilities:

• Manage all incoming and outgoing calls accurately and courteously.
• Maintain smooth internal telecommunications following Raffles Standards.
• Record and control wake-up calls.
• Assist guests with international calls and queries.
• Address guest requests promptly and report any complaints to the Telephone Supervisor.
• Bill call costs appropriately.
• Maintain a clean work environment and adhere to emergency procedures.

Qualifications:

• Excellent written and verbal communication skills in English.
• Ability to work harmoniously in a team and develop rapport with colleagues and guests.
• Calm and courteous demeanor under all circumstances.
• Secondary Education or relevant qualifications in Hotel Management.
• A minimum of 1 year of relevant experience in a four or five-star hotel.

We embrace diversity and inclusion and respect all individuals, focusing solely on skills and qualifications in employment opportunities.

Join M Hotel Al Dana Makkah as a Telephone Operator!
In this pivotal role, you will be the first point of contact for guests calling the hotel, and your professional demeanor will contribute to a positive experience for each of them. Your responsibilities will include:

• Receiving guest calls warmly and professionally to foster a friendly interaction.
• Communicating effectively with all departments to ensure seamless service delivery.
• Addressing queries with politeness and always exceeding guest expectations.
• Greeting guests by name upon their calls.
• Maintaining up-to-date knowledge of hotel services and local offerings.
• Utilizing the Opera Guest profile system to enhance guest interaction.
• Managing and accurately recording long-distance call vouchers.
• Delivering prompt wake-up calls and maintaining the switchboard for efficient call transferring.
• Taking messages for guests and management while adhering to established standards.
• Following environmental, health, and safety standards as per company policies.

We look forward to your contributions to our team and helping create memorable experiences for our guests!