Guest Reception: Greeting guests and assisting them throughout the booking process and providing personalized service.
Check-in and Check-out Procedures: Guest registration and guiding them through digital check-in and check-out procedures to ensure a seamless experience.
Brand Representation: Leaving an unforgettable first impression on guests and partners as the face of the company.
Enhancing Guest Experience: Providing VIP transactions, preparing guest gifts, and personal touches.
Problem Solving: Responding to and addressing guest complaints and issues positively and in a timely manner.
Training and Development: Training and supporting new team members and preparing training manuals and standard operating procedures (SOPs).
Operations Management: Maintaining cleanliness of units and organization, managing inventory, supplies, and equipment efficiently.
Community Engagement: Coordinating and facilitating community meetings to encourage interaction and collaboration.