Receptionist Jobs in Saudi Arabia

Tasks and Responsibilities:

Receiving visitors and clients in a professional and friendly manner and ensuring they feel welcome.

Answering phone calls and directing them to the relevant departments effectively.

Managing incoming and outgoing emails and coordinating with different departments.

Organizing the schedule of appointments and meetings for senior management.

Maintaining cleanliness and order in the reception area and common facilities.

Providing basic administrative support such as copying documents and preparing correspondence.

Following up on internal requests and inquiries and ensuring they are resolved or directed to the appropriate parties.

Handling emergency situations with a sense of responsibility and calmness.

Required Qualifications:

High school diploma or equivalent, preferably a diploma in management or secretarial studies.

Excellent communication skills in both Arabic and English.

Proficiency in computer skills and office programs.

Friendly, organized personality, and able to handle pressure.

Expected Salary: 6,000 – 7,000 Saudi Riyals (negotiable based on experience)

*Current main tasks in the orthodontic clinic:-*

*First: Communication with patients*

• Responding to patient inquiries (via phone or messages) and providing the necessary medical and financial information.

• Scheduling appointments and following up with patients after the visit to check on them.

• Farewell to patients after the session, ensuring payment is completed, and setting the date for the next visit.

⸻

*Second: Financial procedures*

• Monitoring invoices and remaining payments and updating them periodically through an Excel file on Google Drive.

• Tracking and printing Invisalign invoices monthly (at the end of each Gregorian month), after approval, and sending them to the financial manager, while adding them to the designated Excel file.

• Reviewing laboratory invoices monthly (at the end of each Gregorian month) after approval, and sending them to the financial manager.

• Coordinating with “Tabby” and “Tamara” services to facilitate covering costs for patients when needed.

⸻

*Third: Therapeutic and administrative coordination*

• Receiving Invisalign molds and organizing delivery and installation appointments for patients.

• Preparing financial acknowledgment forms and discussing payment details with patients, while saving copies electronically in the designated Google Drive file.

• Coordinating the transfer of patients to the relevant doctors when needed and scheduling orthodontic appointments based on the treatment plan.

• Organizing patient entry to the clinic and ensuring smooth workflow, and coordinating an additional clinic when needed.

⸻

*Fourth: Marketing and attracting reviewers*

• Daily content creation (photos and videos) and publishing it on appropriate platforms to enhance engagement.

• In-house marketing through the digital Invisalign screen inside the clinic.

• Encouraging patients to leave positive comments on Google Maps.

• Covering events and recognition cases with photography and documentation with the doctor.

⸻

*Fifth: Case follow-up*

• Sending the instruction booklet in PDF format after the first session of orthodontic treatment and placing attachments.

• Monitoring the receipt of retainer devices from the laboratory and coordinating delivery appointments for patients.

• Directly solving patients' problems and providing full support that reflects care and attention.

• Welcoming visitors and clients and identifying their needs.
• Providing visitors with the required information and informing the relevant reference about the reviewers.
• Receiving phone calls and responding to inquiries or transferring to the relevant reference.
• Making internal communications to obtain necessary information.
• Scheduling interviews and recording the names of reviewers in the relevant logs.
• Adhering to procedural guides and the policies and procedures in place.

• Bachelor's degree in any of the following fields: secondary education, business administration, marketing, customer service, executive secretarial.

• Customer service, reception, visit scheduling, answering incoming calls.

• Welcoming visitors and customers.
• Identifying their requests and providing them with the required information.
• Receiving phone calls and responding to inquiries.
• Maintaining records related to visitors.
• Conducting internal communications and arranging interview appointments.
• Adhering to procedural guidelines and policies.

• A bachelor's degree in any of the following fields: Business Administration, Marketing, Customer Service Design, Executive Secretarial.
• At least one year of practical experience in reception or customer service.
• Proficiency in both Arabic and English at an advanced level, and proficiency in additional languages such as Turkish, Spanish, or Urdu is preferred.
• Professional certificates such as MCSE, CCNA, or PHRi are considered an additional advantage.

• Excellent customer service skills.
• Ability to organize and schedule appointments.
• Excellent verbal and written communication skills.
• Ability to endure and work under pressure.

• Guest Reception & Support: Greet guests with care, manage bookings, and ensure a pleasant check-in/check-out experience.
• Operational Support & Flexibility: Maintain cleanliness and organization, coordinate with teams, and adapt to operational needs.
• Guest Engagement & Experience Enhancement: Foster personalized relationships and guide guests towards meaningful experiences.
• Safety, Cultural Sensitivity & Environment: Ensure operations follow health protocols and maintain a respectful environment.
• Cashiering & Reporting: Handle transactions accurately and assist with inventory management.
• Upselling, Retail & Revenue Contribution: Promote services and products, contributing to overall revenue goals.
• Team Collaboration & Communication: Work closely with various teams for smooth operations.

• Minimum 1 year experience in a similar role within a wellness or luxury hospitality setting.
• Familiarity with POS systems and basic reporting procedures.
• Proficiency in English, with Arabic being a plus.
• Experience in upselling services or retail preferred.

• Strong guest communication skills.
• High attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort in a multicultural setting.
• Proficient with digital tools for scheduling and payments.