Receptionist Jobs in Saudi Arabia

Job Title: Restaurant Receptionist

Restaurant Description:

We are an upscale Italian restaurant located in the heart of Sahara Mall, offering an authentic and distinctive dining experience for our guests. We pride ourselves on a warm and elegant atmosphere and a menu rich in the most delicious traditional and modern Italian dishes, using the finest fresh ingredients. We always strive to provide exceptional service to our guests and create an unforgettable experience for them.

Purpose of the Job:

Welcoming guests warmly and providing excellent customer service, managing restaurant reservations, directing guests to their tables, and ensuring an enjoyable dining experience for customers.

Main Responsibilities:

• Welcoming guests upon their arrival with a smile and warm greeting.
• Taking table reservations via phone, online, or in person, organizing and confirming them.
• Efficiently and promptly directing guests to their designated tables.
• Providing information about the menu, special offers, and any other information guests may need.
• Handling guest complaints politely and professionally, finding suitable solutions.
• Managing the waiting list efficiently, accurately estimating wait times, and keeping guests informed of updates.
• Maintaining a clean, tidy, and attractive reception area.
• Collaborating with other team members (servers, chefs, etc.) to ensure smooth and efficient service.
• Answering phone calls professionally and providing requested information.
• Wishing guests farewell upon their departure and ensuring their satisfaction with their experience.

Qualifications and Required Skills:

• Excellent communication skills in Arabic, and proficiency in English, both spoken and written.
• Excellent customer service skills.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and time management skills.
• Ability to use basic computer programs.
• Previous experience in the hospitality field is preferred.
• Ability to work in different shifts.

Personal Attributes:

• Courteousness and friendliness.
• Ability to deal with different types of customers.
• Patience and calmness.
• Attention to detail.
• Ability to work as part of a team.

Receiving patients and visitors and directing them to the different departments in the clinic.

Answering phone calls and providing basic information to patients.

Scheduling patient appointments and organizing the doctors' timetable.

Registering patients' personal data in the system and preparing their medical files.

Monitoring the availability of doctors and medical facilities to ensure workflow is smooth.

Handling all general inquiries related to the provided health services.

Providing administrative support to other work teams in the clinic.

Ensuring a clean and organized environment in the reception area.

Dealing with emergency situations professionally and calmly.

Working hours are 8 hours a day, 5 days a week.

• Ensuring to deal with visitors and calls in a warm and kind and professional manner, while trying to anticipate their needs as much as possible.

• Following the security procedures for registering visitors and guests, and managing the visitor log in an Excel file.

• Managing and directing visitors arriving at the office, especially government officials, clients, suppliers, and other guests, including gathering the necessary information about the reason for their visit and informing the relevant person about it.

• Possessing the skills necessary to handle any complaints from clients or visitors in a professional and respectful manner, and referring them to the concerned person when necessary.

• Handling visitor badges, keeping written records of visitors, issuing temporary visitor badges, and ensuring their return after the visit; in addition to controlling all entrance doors and communicating with the security company in case of any issue.

• Managing daily requests received from on-site employees.

• Recording, following up, and updating requests for assistance related to equipment malfunctions and required improvements, with updating the status as necessary.

• Managing and issuing permanent and temporary cards, activating them and distributing them.

• Maintaining the filing system at the reception and updating it regularly according to CBRE procedures, adhering to health and safety procedures, reporting any risks, and attending CBRE training.

• Receiving all postal shipments and keeping a record of all received shipments.

• Ensuring compliance with the security and emergency procedures for clients at all times, actively participating in evacuating the building in accordance with incident control procedures.

• Following up on attendance and absence records and regularly updating the list.

• Cooperating with colleagues to share daily reports and information in a constructive manner.

• Welcome clients and their pets, directing them to the suitable department.
• Accurately schedule appointments using computer software.
• Answer phone calls and provide appropriate assistance.
• Manage incoming and outgoing mail.
• Oversee the clinic's social media accounts and interact with clients.
• Professionally handle interactions with clients and pets.
• Adapt to flexible hours and work under pressure.
• Effectively manage time to ensure high-quality service delivery.

• High school diploma or equivalent.
• At least one year of experience, preferably in a veterinary clinic.
• Fluency in English, both spoken and written.
• Excellent communication skills with the ability to work in a team.
• Proficient in using computer software.

• Front Desk Management: Greet and welcome guests and clients professionally; manage incoming calls and ensure a clean reception area.
• Administrative Support: Handle mail, courier services, and assist with documentation and filing.
• Meeting & Scheduling Support: Coordinate meeting room bookings and assist in scheduling appointments.
• Office Coordination: Liaise with support staff, monitor office supplies, and report maintenance issues.

• Education: Diploma or Bachelor’s degree in Business Administration, Office Management, or related field.
• Experience: 13 years in a receptionist role; experience in EPC or corporate environments preferred.
• Key Skills: Excellent communication in Arabic and English, strong customer service skills, and proficiency in Microsoft Office.

Reception in veterinary clinics receiving clients, welcoming them, and directing them to the responsible person. Organizing appointments and updating calendars to meet client needs during their visits. Knowledge of using computers and Microsoft Office programs. Ensuring the registration of visitors upon their arrival at the reception area and saving their data on the computer. -Fluency in English is required. Work in two shifts per day.

• Greeting patients and recording their information.
• Filling out forms and entering data into the system.
• Completing financial transactions and arranging appointment slots.
• Receiving emergency cases and recording patient information.
• Preparing daily reception reports.

• Meeting patients and recording their information.
• Filling out forms and entering data into the automated system.
• Completing financial transactions and arranging booking roles.
• Receiving emergency cases and recording patient information.
• Preparing daily reception reports.

• Complete knowledge of Microsoft Word.
• Proficiency in English.
• Welcoming clients courteously and dealing with them graciously.
• Good appearance.

• Work five days a week.
• From 8 AM to 4 PM.
• Reception.
• Writing price offers.
• Contacting clients. Collection.